Solved bsod ox00000007a

[espresso1]

Hello,
i have this blue screen kernel page error
already replaced hard drive motherboard memory
nothing helped
can replace also power supply
can you advise?
regards
Guy

 

[BorisTheAnimal]

Hi espresso1 and welcome to sevenforums, I hope you'll enjoy your stay here.

And I've been researching your problem and looking through the logs it seems as if your processor is overheating and that is why you are getting the BSOD, in your eventlog.txt I found out that your processor hits 381 Kelvin/107 Celsius when the BSOD hits.

I would recommend you to follow this guide:
How to install a new CPU cooler – step by step - How-To - PC Advisor

Cheers!
Boris

 

[espresso1]

wow amazing you just made my day.

i see what are you talking about _PSV = 381K
but what did you looked for in this huge file?
i had another blue screen today with ntfs.sys driver problem code 0x000000024
i made another zip attached here do you see today event?
i still would like to understand the connection between the bsod event and the heating of the processor
where do you see it?
where do you find the bsod event?
what is the normal temp of the processor should be?
what is _CRT = 378K it is also high
thank you
Guy

 

[BorisTheAnimal]

Hi espresso1,

The ntfs BSOD tells us that there might be an issue with your hard drive, so I would recommend you to run HGST's drive fitness tool, you can download it here:
https://www.hgst.com/support/hard-drive-support/downloads#DFT

Well the BSOD happened the exact same minute that the computer reported very high temperatures.

And I found it in the eventlog.txt and then by comparing when the BSOD happened and I scrolled until I found the matching time and date.

The BSOD are the three files with .dmp at the end in the zip that you uploaded and we use a special program to look at the files.

Well the cooler the CPU the better because then your computer will run much more smoother. So you should try to keep it at like 40 C if possible.

And _CRT means critical temperature like this:
View attachment 378741

Cheers!
Boris

 

[espresso1]

Hi
thank you very much for explanation and help
i did ran the
HGST's drive fitness tool,
it did not find error but it is not checking the primary drive where the operating system is
both my hard drives are new 1 is corsair ssd the other is hdd toshiba.
i ran also hard disk sentinel check and chkdsk /f c:
which were ok
i noticed that at the time of crash of ntfs driver today 15:01 the temp of cpu was also 381k
so could it be that the cause was also the cpu fan?
should not be cpu fan error massage in cases like this?
i will definitely replace the cpu cooler
do you recommend another tool to test hard drive at this point?

regards
Guy

 

[BorisTheAnimal]

Hi
thank you very much for explanation and help
i did ran the
HGST's drive fitness tool,
it did not find error but it is not checking the primary drive where the operating system is
both my hard drives are new 1 is corsair ssd the other is hdd toshiba.
i ran also hard disk sentinel check and chkdsk /f c:
which were ok
i noticed that at the time of crash of ntfs driver today 15:01 the temp of cpu was also 381k
so could it be that the cause was also the cpu fan?
should not be cpu fan error massage in cases like this?
i will definitely replace the cpu cooler
do you recommend another tool to test hard drive at this point?

regards
Guy

Well I think that you are using the stock cooler for the cooling solution, the one that came with the CPU which tends to be really bad, and normally you aren't advised to use it, rather buy another one.

And you'll need to get the exact make and model of your motherboard if you need help with choosing a new cooler!

Well you can do chkdsk /f /r on your OS disk and set it to run upon boot, it will ask if you want to do it when you select your C disk and then you just type "Y" for yes and reboot!

 

[espresso1]

well i did this check few times on c and it went fine
also my cooler is not the stock it is
ARCTIC Freezer 11 LP CPU Cooler
my mother board is Gigabyte GA-H81M-HD3
and it is only 21 months old.
what cooler would you recommend?

 

[BorisTheAnimal]

Okay, just had to check with chkdsk when you did say earlier that you hadn't run it on C drive.

Oh alright but that is still not ideal unfortunately, I would recommend buying this one and it's not even that expensive compared to your current one:

COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/FM2/AM3+ - Newegg.com

Cheers!
Boris

 

[espresso1]

cooler

thank you
but it does not support 1150 socket so unfortunately
i guess i cannot use it
any other model?
regards
Guy

 

[BorisTheAnimal]

thank you
but it does not support 1150 socket so unfortunately
i guess i cannot use it
any other model?
regards
Guy

Well it would be nice to get a budget because otherwise I'm gonna just shoot stuff at you.

But here is another one that is quite cheap but still great bang for the buck:
CRYORIG M9i Mini Tower Cooler for INTEL CPU - Newegg.com

Cheers!
Boris

 

[espresso1]

Hi what do you think about arctic freezer pro 7 ?which available for me

 

[BorisTheAnimal]

Well in the end it will always come down to what you want to buy, however I would go for a bigger cooler than one of those smaller ones but if there is a shortage of space then I guess arctic one is a good choice.

But looking at the price in my honest opinion you wont regret the buy.

 

[espresso1]

hi
did you see it ? it is quite big i do not think it is smaller than what you recommended
cryorig is not present in Israel
and coolmaster is not available at the shop.
it was not a question of price at all.
the seller of the cooler told me it is a waste of spending because he does not think it was thew problem that the cpu is not designed to pass 40 c and if the fan is not working it will not pass 70c
the shop where i bought the pc the owner and technician also think the cpu cannot reach 107 c and they think it is windows
and if it was true i should felt the heat from the pc because 107 is very hot.
they also told me they ran test under stress the result with arctic freezer 11 was 75 c at the core of cpu never reached higher level during hour of test
and with the arctic freezer pro 7 45 c
since it is already 2 months i am experiencing this problem i did not have anything to lose and i went along with your theory and recommendation and discard their opinion in few days we will know for sure who is right
i hope not to be disappointed again.
i will update soon

 

[axe0]

On request of BorisTheAnimal I post some findings.

   Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverToolkit, please remove them as it may cause trouble.

Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel. Be sure to ONLY install the drivers using custom/advanced options.
View attachment 378790

fffff880`0356a0b8  fffff880`04f3a6bbUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2626bb
0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04cd8000 fffff880`051a4000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR="Red"]Wed Aug 05 06:53:18 2015[/COLOR] (55C196BE)
    CheckSum:         004B5003
    ImageSize:        004CC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

How is the cabling? Nothing loose or broken?

 

[espresso1]

test

Hello
i am not sure i can follow your request.
i never used driver toolkit.
i do not know how to find these drivers.
i do not understand the purpose of this code.
what is the relevance to my problem?
there were also some test you ask to make:
attached screenshot of some information
the trial version of hd tune pro is not permitting to save anything
all the test including sea tools for windows hdd full generic scan went fine
all cables in good condition no loosen or broken.
so far 16 hours from replacing the cpu cooler did not experience blue screen

 

[espresso1]

driver toolkit

about this exe "driver tool kit" i did install
while trying to see for ntkrnl.exe driver update
ran the scan but did not install any driver from it
in order to use it you have to buy it.
i forgot about it
i uninstall it now

 

[espresso1]

Hello again.
i hoped not to post again except saying problem solved but here i am reporting another blue screen 0x0000007a type
happened this evening 20:27 according to eventlog . but when i scrolled up i have noticed 381k also this morning in eventlog but there was no blue screen and also yesterday and so on .
also at time of crash there were lot of programs open excel and some others. the mouse freezes and after a while there was blue screen in picture followed by reboot and select device.
do you think it is the graphic driver ?
what is the connection to the fan?
there was no heat from pc, temperature real time was 30 c after the crash and the days after installing the new cooler was 30-40 the max
i really hope you will be right at your 2nd observation
regards
Guy

 

[axe0]

Hello again.
i hoped not to post again except saying problem solved but here i am reporting another blue screen 0x0000007a type
happened this evening 20:27 according to eventlog . but when i scrolled up i have noticed 381k also this morning in eventlog but there was no blue screen and also yesterday and so on .
also at time of crash there were lot of programs open excel and some others. the mouse freezes and after a while there was blue screen in picture followed by reboot and select device.
do you think it is the graphic driver ?
what is the connection to the fan?
there was no heat from pc, temperature real time was 30 c after the crash and the days after installing the new cooler was 30-40 the max
i really hope you will be right at your 2nd observation
regards
Guy

Debugging bluescreens isn't always an easy task + a bluescreen could have many causes at once while only 1 is showing.

There is no record of a bluescreen after 28th last year.

It would be worth it to check the cable, ports and the cable connections for any bent/broken pins or any kind of damage.
NOTE: with the cable and ports I mean the ports and cable related to the hard drive

 

[espresso1]

graphic driver

hi
you mentioned earlier graphic driver should be uninstalled
it is too complicated for me to be honest but intel scan found this in attached pdf not updated drivers
should i install them ?can it help?

why there is no record? i attached picture from the screen of blue screen how can it be not recorded?

regarding cables of hard drive it all began when i had only 1 hdd now i have new hdd with new cable and ssd with new cable i also disconnected sata cable for outer hard drive connection
the blue screen happened in all versions of cable connections.

could it be new installation of windows can solve it?
maybe new power supply i guess i already checked almost anything

Guy

 

[axe0]

What is it you don't understand?
If you can be more specific, I can give more specific instructions

Updating drivers usually helps yes, but I would strongly suggest to find the drivers manually online, download and install them.
It is the best to install manually instead of using a tool, this garantees a good installation with the right drivers.