BSOD: system service exception. windows not doing memory dump

[agevkired]

I get a system service exception BSOD sometimes. The only problem is Windows is not doing the memory dump. I followed the instructions given in the forum, but when the BSOD comes, it gets stuck at dumping the memory. It used to dump the files before, but now it doesnt.

 

[zigzag3143]

I get a system service exception BSOD sometimes. The only problem is Windows is not doing the memory dump. I followed the instructions given in the forum, but when the BSOD comes, it gets stuck at dumping the memory. It used to dump the files before, but now it doesnt.

Try these instructions


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[agevkired]

Windows isn't dumping anything, I followed the steps exactly, there is nothing in the minidump folder. please read before posting

 

[zigzag3143]

Windows isn't dumping anything, I followed the steps exactly, there is nothing in the minidump folder. please read before posting

What does it say in event viewer?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for the critical errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem. IE a system service is not running, etc.

When you find them please note the event ID, and the source codes and tell us what they are.