Solved BSOD "System_Service_Exception" 0x0000003B after boot log-on

[nv00]

Hi guys/gals,

I recently removed a virus (it was pretty innocuous). I'm sure it's gone as I've done several sweeps (McAfee, Malwarebytes). However now I'm having some boot problems. I had (since my last reboot) installed a couple of programs, thus I can't really tell if the programs (and some driver issue) are at fault, or if the removal of the virus took out a system file somewhere.

When I boot up my computer, which is a three-month old Dell Inspiron, Windows 7 64bit, the logon prompt comes up asking for my password. I enter the password, it displays the blue screen with "Welcome" for several seconds, then goes to the BSOD.
Booting in Safe Mode and Safe Mode with Networking work.

I have tried a system restore to a point before the recent installations - which gave me an unexplained error and didn't work. I've also tried several other things (like disabling all the drivers I could find under Device Manager and rebooting).

I've attached the minidump file. For some reason the System Health check doesn't work, just gives me an error without explaining why - so obviously I couldn't attach that.

Let me know if I can give you any more information, and much thanks for the help.

 

[JMH]

* Did you run a FULL SYSTEM scan with Malwarebytes?

* McAfee is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows


These crashes were caused by memory corruption/exception (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have Raid update its Driver.

Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[nv00]

The Malwarebytes scan was a full scan and I updated the database right before running it.

I have uninstalled McAfee as well and will replace with Microsoft Security Essentials.

I followed the instructions for running the driver verifier below and restarted. As before, after typing in my password and attempting to log on the BSOD appeared. As I can't really get into Windows I wasn't able to mess around and try and get it to crash. I am still able to boot into Safe Mode. I've the attached the minidumps from the crashes with verifier running, and have now deleted the verifier settings.

I will run the memtest next and post the results.

Thanks again for your help.

 

[JMH]

It appears you still haven't installed MSE.
For your own protection you are advised to do so asap.

 

[zigzag3143]

Still related to a memory exception and I did notice that the same app was running in all three.

Related to SoftGrid from Microsoft. A core component of the Desktop Optimization Pack for IT professionals. Note: Located in \%Program Files%\Softricity\SoftGrid for Windows Desktops\

I would remove it to test.

 

[nv00]

Memtest came up with no errors.

I can't installe MSE in Safe Mode so I'll have to resolve my issue before I do so.

I have looked for Softgrid and didn't find it at that location.
I do have some Softgrid client related stuff in my ProgramData and sysWOW64. I can't find Softgrid or AppV or anything like that to uninstall. I'll try to move/rename the files I can find to see if that helps.

 

[nv00]

Good Eye. From a quick look around the web, Softgrid is now Microsoft Application Visualization Client or something along those lines. I couldn't find any way to uninstall or disable it via the Control Panel or Add/Remove. I did find a folder named Microsoft Application Visualization Client in my Program Files folder.
I renamed the folder (just added a 1 to the end) and my computer started up again. Then I took the one way and re-started, and it worked. Go figure.

Crossing my fingers. Will wait a day or two to see if the problem recurs and then mark the thread as solved. Thank you for your help, wouldn't have come across that solution myself.

 

[zigzag3143]

Good Eye. From a quick look around the web, Softgrid is now Microsoft Application Visualization Client or something along those lines. I couldn't find any way to uninstall or disable it via the Control Panel or Add/Remove. I did find a folder named Microsoft Application Visualization Client in my Program Files folder.
I renamed the folder (just added a 1 to the end) and my computer started up again. Then I took the one way and re-started, and it worked. Go figure.

Crossing my fingers. Will wait a day or two to see if the problem recurs and then mark the thread as solved. Thank you for your help, wouldn't have come across that solution myself.

With as many of these as I have done I get lucky every now and then.