BSOD - System_Service_Exception

D

djv

New member
Local time
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Messages
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Well the latest help from the HP Tech support had me do a 'destructive' restore of my OS to try to fix the BSOD problems. I think it reduced the frequency, but had another this morning. I've attached the minidump...
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb
djv said:
Well the latest help from the HP Tech support had me do a 'destructive' restore of my OS to try to fix the BSOD problems. I think it reduced the frequency, but had another this morning. I've attached the minidump...
Click to expand...

Hello Welcome to SF,

I guess the problem is casued by Symantec Heuristics Driver (BHDrvx64.sys). Remove your Symantec and see whether that makes any difference.

Run the Memory Diagnostic & HD Diagnostic
Start > CMD > Right Click and Run as Administrator > SFC /SCANNOW
Click to expand...

Code: 
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address

Drivers to be updated

Code: 
adp94xx.sys  Sat Dec 06 05:24:42 2008 
arc.sys      Fri May 25 02:57:55 2007
iirsp.sys    Wed Dec 14 03:17:54 2005
lsi_fc.sys   Wed Dec 10 04:16:09 2008
nfrd960.sys  Wed Jun 07 02:41:48 2006
SiSRaid2.sys Wed Sep 24 23:58:20 2008

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
Try opening an elevated command prompt and running sfc /scannow. That will scan for bad system files and repair them.

Code: 
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\030210-26551-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c02000 PsLoadedModuleList = 0xfffff800`02e3fe50
Debug session time: Tue Mar  2 11:02:22.286 2010 (GMT-5)
System Uptime: 0 days 0:58:15.003
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff880070e66b7, fffff8800962b9c0, 0}

Probably caused by : BHDrvx64.sys ( BHDrvx64+176b7 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff880070e66b7, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800962b9c0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

CONTEXT:  fffff8800962b9c0 -- (.cxr 0xfffff8800962b9c0)
rax=000000000000000c rbx=fffff8800962c740 rcx=fffff88007118a08
rdx=000000000000000c rsi=fffff8800962cd60 rdi=fffff8800962c6f0
rip=fffff880070e66b7 rsp=fffff8800962c3a0 rbp=fffff8a002012190
 r8=0000000000000046  r9=0000002008859666 r10=fffff88007118a08
r11=fffff88007118a1c r12=0000000000000002 r13=fffff88007117318
r14=fffff8a002012190 r15=fffff8800962c6f0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
BHDrvx64+0x176b7:
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871) [br=1]
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880070e66b7

STACK_TEXT:  
fffff880`0962c3a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : BHDrvx64+0x176b7


FOLLOWUP_IP: 
BHDrvx64+176b7
fffff880`070e66b7 0f85b4010000    jne     BHDrvx64+0x17871 (fffff880`070e6871)

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  BHDrvx64+176b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BHDrvx64

IMAGE_NAME:  BHDrvx64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a70f260

STACK_COMMAND:  .cxr 0xfffff8800962b9c0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

BUCKET_ID:  X64_0x3B_BHDrvx64+176b7

Followup: MachineOwner
---------
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Hey Captain!
Thanks for the welcome.

What's up with the ANCIENT(2005?) drivers on a NEW laptop? What do you suggest for obtaining updated drivers?
thanks!


Capt.Jack Sparrow said:
Drivers to be updated

Code: 
adp94xx.sys  Sat Dec 06 05:24:42 2008 
arc.sys      Fri May 25 02:57:55 2007
iirsp.sys    Wed Dec 14 03:17:54 2005
lsi_fc.sys   Wed Dec 10 04:16:09 2008
nfrd960.sys  Wed Jun 07 02:41:48 2006
SiSRaid2.sys Wed Sep 24 23:58:20 2008
Click to expand...
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
4 BSOD crashes since 8:30 pm!!

I've attached the minidump files...

Anyone have any ideas?

Johnathan_King... I did download the Driver Easy program and it helped update some drivers, but not with any of the old drivers listed above. They're all for RAID drives (which I'm not using), so not sure why they'd be showing up in the dump files...
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb
djv said:
I've attached the minidump files...

Anyone have any ideas?

Johnathan_King... I did download the Driver Easy program and it helped update some drivers, but not with any of the old drivers listed above. They're all for RAID drives (which I'm not using), so not sure why they'd be showing up in the dump files...
Click to expand...

I guess its pointing dxgmms1.sys. So it's also worth reinstalling your Display driver. If oyur using addtional display card then remove it use the on-board display adapter see whether that makes any difference. Reinstall your Direct X driver. I hope you have uninstalled your Norton or Symantec. Update your RAID driver. The driver is dated 2005 more likely that might be also one of the cause.

Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

You could also Run free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

Hope this helps,
Captain
 

My Computer

Computer Manufacturer/Model Number
Samsung NP550P5C-S02IN
OS
Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
CPU
Intel® Core™ i7 Processor 3,610QM (2.30Hz, 6MB L3 Cach
Memory
8 GB
Graphics Card(s)
NVIDIA® GeForce® GT 650M 2GB Graphics, Optimus™ techno
Sound Card
SoundAlive™ JBL 3 Speakers (With sub-Woofer)
Monitor(s) Displays
39.62cm (15.6) SuperBright 300nit HD+ LED Display
Screen Resolution
1,600 x 900, Anti-Reflective
Hard Drives
1TB S-ATA II Hard Drive (5,400RPM)
New one this morning...

This System Service Exception bugcheck points to hardware! I was just opening IE for the first time this morning. Check it out please...

Update: Second SSE bugcheck this afternoon says probable cause is memory corruption! I've run the memtest86+ overnight (seven passes) and it was clean. Second minidump attached...
 
Last edited:

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb
Bump for new info. See above post
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb
System stability seems to be going downhill. Here's the next one...
 

My Computer

Computer Manufacturer/Model Number
HP Pavilion DV7-3079wm
OS
Windows 7
CPU
AMD Turion(tm) II Ultra Dual-Core Mobile M600 2.40GHz
Memory
4 Gb
Reported as solved:

djv said:
Sent notebook to HP for repair. No BSOD since return. Mark as solved please.
Click to expand...
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
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