BSOD while downloading chart data

[arjfca]

Hello

My system seem erratic these days. Usually, I'm not using the system when the error occur.
This morning I had a blue screen while I was working with my charts. Nothing unusual.

I was able to restart my PC with no problem

I tried to test with memory86, but never succeed to have it run with a USB drive

I'm loss..... Any help appreciated

Martin

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8015263060, fffffa8015263340, fffff80003f8f270}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

Run the DOS version of this tool:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[arjfca]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8015263060, fffffa8015263340, fffff80003f8f270}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

Run the DOS version of this tool:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Hello Golden

I got an SSD drive, is it appropriate to test it?

 

[Golden]

Yes, but try the Windows version first

 

[arjfca]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8015263060, fffffa8015263340, fffff80003f8f270}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------

Run the DOS version of this tool:
http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Golden,thanks for your help.

I did all Windows test except the advance one. All pass with no error..

Have a good day
Martin

edit: All drive test from the Windows application, not from dos

 

[arjfca]

Did the memtest86 No fault found after 5 hours

Martin

 

[Golden]

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[arjfca]

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

Golden, Thanks again.

In the verified driver list, just to confirm, do I select all drivers not from Microsoft?

Should I do my normal task while the verified mode is enable? or just leave the pc running still?
Martin

 

[Golden]

Correct - select only non - Microsoft drivers.

Yes, just use the PC as normal whilst DV is running.

 

[arjfca]

Golden,

More than 24H as pass with DV running. PC did not crash. Only problem is related to Kaspersky licence, witch may not be linked.

Now, what is the next step?

Have a nice weekend

Martin

 

[Golden]

Mmm....could you run CrystalDiskInfo then post a screen capture please?

Download Center - Crystal Dew World

 

[arjfca]

Mmm....could you run CrystalDiskInfo then post a screen capture please?

Download Center - Crystal Dew World

Sorry for the delay, just came back home,

Here is the snap picture for Cristaldiskinfo
SSD drive:
Free image hosting for your screenshots + free screen capture tool

Second drive
Free image hosting for your screenshots + free screen capture tool

Martin

 

[arjfca]

System fail again this morning

Fist, mouse froze, no movement from it, Keyboard was available

Reload and restart working to my task
- Let PC alone
- When I came back, PC had reloaded by itself

Here is a snapshot of my
SSD disk
Free image hosting for your screenshots + free screen capture tool

Hard disk
Free image hosting for your screenshots + free screen capture tool

Is there a log or a test I could look or perform to pinpoint the problem

Martin

 

[arjfca]

Here is a snap picture of the event viewer error. Don't know if the information is relevent

Free image hosting for your screenshots + free screen capture tool

Martin

 

[arjfca]

Bump..
Got a blue screen and PC reload few minutes ago

Still not sure where the problem may reside
Any help appreciated
Martin

 

[Golden]

Can you upload the new zip file please so I can look at the latest .dmp file/s?

 

[arjfca]

Hello Golden,

OK, will do it

I did post another question about how to read the reliability history and one user found that I had two Windows sessions and two reserved space. I think that Windows was playing on two field at the same time. Problem may have occurred 2 years ago, when I installed the SSD and transferred the Windows to it, I had kept the old drive as data. Since I installed the SSD, I had always tough that Windows was driven by it only.

If I recall, my problem start after a electricity power lost in the house. Maybe the hard drive was corrupted.

At the moment, I'm trying to recuperate lost partition from my data drive as I did wrong by trying to remove the Windows from the data drive.

Windows as been repaired and run from the SSD now. I did it by removing the hard disk. First PC was not loading. I then repaired it having only the SSD installed.

Will do the seatool as soon as I have recuperate my data drive.

Have a good Golden and many thanks again for your generous help

Martin

 

[arjfca]

Can you upload the new zip file please so I can look at the latest .dmp file/s?

Hello
System and drive replaced.

Can't say if the intermittent problem is resolved yet

Not sure witch zip file you where asking. I did execute MSInfo. If it is not the good one, I will redo the work

Have a good evening/morning ( If I recall, your in Australia, I'm in Montreal, Canada

Martin

 

[Golden]

Martin, my debbuger is screwed so I can't look at this till I can sort the problem out, but I'll get one of the other team to have a look.

 

[arjfca]

Hello Golden

I did not send the proper file. That may be the reason of your debugger problem...

Anyhow, many many thanks

Martin