BSOD - Windows 7 (64 bit) - Dell Studio 1558 - BugCheck 116

[marcelmeth]

ISSUE:

BSOD [
BugCheck 116, {fffffa800bcab010, fffff88004086c98, 0, 2}
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5c98 )
Followup: MachineOwner
]

[
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
]

[
FAULTING_IP:
atikmpag+5c98
fffff880`04086c98 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR: 0x116
]

I bought this machine in July 2010 and I have been having BSOD and Black screen issues ever since. I have been on the phone with DELL 4 times. Two times they had me run a hardware test and the test always comes back with no issues.

I have attached a DUMP file as well as a mini dump file from a recent system crash (BSOD.) When the machine goes Black and reboots, I get a mini dump, but no full dump file.

The Dell support folks are all over the map on this issue and have given me no satisfaction. On e time they told me it was a virus and they would charge me $129 to clean the machine. I am running a good virus scanner, and I am quite sure it is not a virus.

Another time, they told me to restore my machine to the original factory system, but I am reluctant to do that, since I have donwloaded a lot of software and customized the machine. I also have purchased and religously used the Dell Data Safe Local Backup premium package. The Dell support folks are clueless about the back up and restore of this package. They have no idea what it will restore.

I have updated the BIOS and drivers (ATI Driver file R257949.exe)

Any help would be greatly appreciated!

The error I get is:

BugCheck 116, {fffffa800bcab010, fffff88004086c98, 0, 2}
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+5c98 )
Followup: MachineOwner

STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
atikmpag+5c98
fffff880`04086c98 4883ec28 sub rsp,28h
SYMBOL_NAME: atikmpag+5c98
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4b59a32a
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner

 

[Tews]

Read this thread .. it applies specifically to the error you are getting...

STOP 0x116: VIDEO_TDR_ERROR troubleshooting