Can't login after Windows 7 update

[GlitchEnder]

I updated my Windows 7 Home premium this morning and now I cannot login. The login screen shows no users and continuously flashes black as the mouse shows that it's busy several times in a row. The same exact thing happens in safe mode. Please help.

 

[Fuzzalini]

I just talked to a client of mine with the same problem. You need to back out of the updates. You can do this by performing a system restore. Reboot the computer and hit F8 repeatedly as it's booting up. When asked, choose Repair Windows. You will be asked for your password here, assuming you have one. At some point you will be given several choices, one is System Restore. Choose that and pick the previous system image from before the system update (I like to choose the one prior, just to be sure). This will not lose any of your files, it just changes the OS. Then do the restore. This fixed her problem. Afterwards, go into Windows update and turn off automatic updates, and wait at least a couple of weeks until they resolve this problem.

I expect Microsoft will find out about this one and fix it within a week or two, if not tomorrow if it's really bad.

 

[Oldguy]

I am also experiencing the same issue after the recent Windows Update. My user accounts are showing but when I click on them it just loops back to the same screen. I tried your solution but when I F8 on startup I'm not given the "Repair Windows" option......just "Repair Your Computer" and "Insert Windows Installation Disc"

 

[DavidE]

I've been reading a about a lot of problems with kb3097877.
A search for kb3097877 finds quite a few hits such as:
KB 3097877 crashes Outlook, causes network sign-in black screens | InfoWorld

I didn't have any issues with it so far, but I just uninstalled this update.

 

[coolash3122]

I too am having the same problems. My computer shut down unexpected to run an update and when it rebooted the screen just turns on and off with the cursor continuously doing the blue circle thing. When I hit F8 during startup I just get the Safe Mode options. I've tried all of these and the flashing thing doesn't stop. How do I run a system restore?

 

[DavidE]

See if any of the options in this tutorial help:
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

 

[coolash3122]

Thanks! I wa able to run a system restore to before the update and computer is working! Thank you!

 

[goldbergsfg]

I have the same problem as OLDGUY. Has anyone found a way to fix this specific issue?? I do not have the Windows installation disk.

I am also experiencing the same issue after the recent Windows Update. My user accounts are showing but when I click on them it just loops back to the same screen. I tried your solution but when I F8 on startup I'm not given the "Repair Windows" option......just "Repair Your Computer" and "Insert Windows Installation Disc"

 

[Chuckmeu]

Same problem here tried all the old restore points but no luck.....

 

[jasminehowe]

Same issue.

Exact same issue, and I've tried everything. This is super inconvenient being that I have assessments on it that are due tomorrow.

 

[michaelcole50]

Fuzzolini You're A Genius

I just talked to a client of mine with the same problem. You need to back out of the updates. You can do this by performing a system restore. Reboot the computer and hit F8 repeatedly as it's booting up. When asked, choose Repair Windows. You will be asked for your password here, assuming you have one. At some point you will be given several choices, one is System Restore. Choose that and pick the previous system image from before the system update (I like to choose the one prior, just to be sure). This will not lose any of your files, it just changes the OS. Then do the restore. This fixed her problem. Afterwards, go into Windows update and turn off automatic updates, and wait at least a couple of weeks until they resolve this problem.

I expect Microsoft will find out about this one and fix it within a week or two, if not tomorrow if it's really bad.

Thank you Fuzzolini from a grateful user in London, UK.

I have printed off your reply and pinned it to the wall behind my desk, so that I'm ready for the next Windows 7 update!

 

[stamatopoulos1]

http://www.sevenforums.com/bsod-hel...estarts-when-i-plug-recharge.html#post3175973 help guys plz plz

 

[michaelcole50]

Whoops! Sorry, I mis-spelled your name.

 

[StuartMcArthur]

Hello all,

Exact same error on Motion J3500 tablet, but it's running Sophos Encryption so we can't run any of the start up tools, won't boot into safe mode. How do we roll back an update without booting into Windows? We can browse the file structure by booting from the Sophos encryption disc. We have 60 or so of these tablets out in the field, all over the country, I'm dreading the idea of all of them being returned to be flattened and installed from scratch.

Thanks,

Stuart.

 

[elmonc]

After installing updates on a Windows 7 Pro 64 bit PC yesterday, I had the issue where the user logon screen was visible, but clicking on a user resulted in a flash of the screen and then right back to the user login screen.

I tried a system restore, but then then Windows wouldn't run at all. I booted to a command line and ran

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

After that, I was able to login.

I wasn't sure which update caused this problem, so thanks for posting. I ran updates after getting back in, and the same thing happened! Glad to know which one it was now.

 

[aumym]

just gonna post this if someone else hasnt already
KB3097877 causing severe difficulties for some Windows 7 users November 2015 Windows updates

 

[StuartMcArthur]

Hello all,

We managed to use Kaseya to run a couple of scripts and force the machine to log in as the administrator account, once it was logged in we could connect remotely, remove the update, disable automatic updates (these tablets are on the verge of being phased out anyway) and then change the registry keys we had changed in the scripts back to their defaults. All in all, close to a best case scenario considering where we were yesterday.

 

[Layback Bear]

Be watchful; I just got a new re-issue of KB3097877 today. I hid that one also.

 

[aumym]

hope everyone managed to fix this problem

 

[Chuckmeu]

https://support.microsoft.com/en-us/kb/3097877 Was the answer just make sure you use the right drive letter mine was on d: also use the right processor designation