Solved Computer Keeps Shutting Down without Going to Sleep

[Jesse Williams]

So, they will receive it in 10 days?

 

[maxie]

I have no idea when they will receive the Computer .. They state when it has been received they should not have it any longer than ten days ...

 

[Jesse Williams]

Oh okay. Mom said they should receive in 2 days. I haven't been to Texas in a long time, so I really can't remember how long it takes to get down there from Alabama.

 

[Jesse Williams]

It should be in Texas by tomorrow. It's most recent location was Kennesaw, Georgia.

 

[maxie]

It will be back in no time Jesse ... I am still waiting on a Parcel from the main land was ordered five days ago ...

 

[Jesse Williams]

What's a parcel?

 

[maxie]

A package with goods inside it ...

 

[Jesse Williams]

Oh okay

 

[Jesse Williams]

The computer is in Texas on the truck for delivery to the repair center today.

 

[Jesse Williams]

Maxie, FedEx said they just delivered it. I would like to make sure it's there. Should I call FedEx or Acer?

 

[maxie]

No point Jesse i am sure they have received it ...

 

[Jesse Williams]

Well, I would like to call them after while to see what they've done to it so far. You know how I am. I have to be assured of things.

 

[maxie]

Do you have to pay for your Calls ? ...

 

[Jesse Williams]

Not that I know of. They haven't charged yet.

 

[Jesse Williams]

They gave me a request ID from the Acer website. I'm not sure what a Request ID is though.

 

[maxie]

It is for checking the Status of the Repair Online ...


Check the status of repair online

 

[Jesse Williams]

Okay

 

[maxie]

Here is the Status Jesse >>> Case Status - Received

 

[Jesse Williams]

This is what they just sent me.

Dear Customer:
Case ID: 3656256U Product: DTSUVAA00240805E993000 ; AXC-603G-UW1 W81ML64A/J1900/4G/1TB
We have received your computer, and it will be diagnosed shortly by a skilled technician. To check the status of your order of service, please go to following link:
https://customercare.acer.com/customercare/CaseStatus.aspx .
Yours sincerely,
Acer Service Repair Center
Acer | explore beyond limits

 

[maxie]

With a bit of luck you will have it back by Xmas ..