Solved Computer Keeps Shutting Down without Going to Sleep

[Jesse Williams]

I hope so. I would like to know what is wrong with it.

 

[Jesse Williams]

I went online and looked at the reviews of this model. So far, the first page had decent reviews. Maybe, it's just a simple problem they need to fix. We haven't had any trouble out of it, besides not wanting to shut down right and not wanting to sleep. I explained to someone on the Windows 8 forums what went wrong, and they said "Probably because it didn't want to die." In my opinion, they were making fun of me.

 

[maxie]

Given the fact that lots of Windows 8 Computers suffer from the same issue .. It makes me think it has some thing to do with the OS or one of the Updates ... But what i have noticed is more of the Windows 8 Computers that have been upgraded to Windows 8.1 they seem to be the ones that have most of the issues ...

 

[Jesse Williams]

Yes, I know. So, you don't think Acer can fix it?

 

[maxie]

Should be no problem .. But if not a Replacement would do ..

 

[Jesse Williams]

Okay

 

[Jesse Williams]

Well, you say its a Software problem. Acer says its a Hardware problem. I don't know. We will have to wait and see. But, if this problem repeats itself then I am going to be upset. There is absolutely no sense in a new computer having issues of any kind, whether it be software or hardware related.

 

[Jesse Williams]

Maxie, they soft loaded my hard drive and set everything back to the way it was when purchased. I am not sure what they fixed it, as that's all they said.

 

[maxie]

Good news !

 

[Jesse Williams]

I hope it works.

 

[Jesse Williams]

What does soft loading the hard drive mean? Resetting it?

 

[maxie]

What was the rest of the Message they sent you ? ..

 

[Jesse Williams]

I really couldn't understand the lady. She said they soft loaded the hard drive and reset everything back to factory defaults. If I heard correctly, she said they didn't find any faulty drivers. So, I don't know.

 

[maxie]

Okay they have Reset your Computer to its original state when you bought it ...

 

[Jesse Williams]

Yes, I guess so. I hope it's fixed.

 

[maxie]

Should be it would be unlikely they would Return it if not working proper ...

 

[Jesse Williams]

Okay

 

[Jesse Williams]

I think they did more to this computer than soft load the hard drive. When I did a system reset, it still wouldn't work. How did they manage to get it to work right?

 

[maxie]

We have no way of knowing what was done to your Computer Jesse ...

 

[Jesse Williams]

I know! It just puzzles me.