Solved DRIVER_POWER_STATE_FAILURE (BSOD) when going into sleep mode.

[ByHsGrc]

My laptop hard drive died in January 2013. I took it in to a local computer store where the hard drive was replaced and restored from the boot disks. My files were reloaded from a back-up created on my WD Passport External HD. The same day I picked it up I started experiencing the DRIVER_POWER_STATE_FAILURE (BSOD). I took it back in to them and all they said was it was a driver issue and it probably won't happen again. It has continued to happen; at first intermittently and now more consistently when trying to go into sleep mode.

I have read over a lot of the different threads and see that it could be a variety of issues. There was a Consumer IR device flagged in the Device Manager so I uninstalled and reinstalled the corresponding Windows update and that problem has been resolved but the BSOD is still happening. Nothing else is flagged in the device manager.

Please HELP! I just don't know what else to check.

 

[Arc]

This BSOD is caused by Atheros AR5009 WiFi Adapter Driver.

Irp is active with 4 stacks 2 is current (= 0xfffffa8004360458)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004f04050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=athrx.sys"]athrx.sys[/URL]
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8004f13ac0 00000000 fffff80002f25200-fffffa80056e2ec0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80056e2ec0    

            Args: 00000000 00000000 00000000 00000000

And the driver is not Up to date.

fffff880`05019000 fffff880`053c4000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
[COLOR=Red]    Image name: athrx.sys
    Timestamp:        Thu Jun 14 13:53:09 2012 [/COLOR](4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Install the driver Version 10.0.0.234 dated 2013-03-14; from Drivers for Atheros AR5009 and Windows 7.

Let us know the results.

 

[ByHsGrc]

Thanks a bunch. I will do that now and see if it fixes the problem. I will check back in soon.

 

[Arc]

Apply the updated driver, put the computer in sleep for a few times, and report us back.

 

[ByHsGrc]

FIXED! As far as I can tell. I have put it to sleep several times and let it go into sleep mode several times on its own and it has not happened. Thank you so much for your help. You guys are awesome!

 

[Arc]

You are welcome
For any further issue, let us know.

 

[ByHsGrc]

Hey guys, Well...I thought it was fixed. I think it happened again this afternoon. I didn't actually see the BSOD because of the setting I changed as per the instructions but when I went to wake up my computer, I got the screen that askes if you want to do a Normal Start up or Safe Mode. That's what it started doing the other day after I changed the setting in the Advanced Settings as per the instructions. I ran another Dx. It is uploaded for your review. Thank you in advance for your help.

 

[Arc]

It is caused by the same thing, Atheros AR5009 WiFi Adapter Driver.

Irp is active with 4 stacks 2 is current (= 0xfffffa80049082e8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004db1050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8004e2e040 00000000 fffff80002f13200-fffffa8007785160 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8007785160    

            Args: 00000000 00000000 00000000 00000000

surprisingly, it indicates the same old driver.

fffff880`04e45000 fffff880`051f0000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
[COLOR=Red]    Image name: athrx.sys
    Timestamp:        Thu Jun 14 13:53:09 2012[/COLOR] (4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It appears that the new driver is not installed properly. Let us try it differently.

First, download the network card driver from manufactuer's website, Drivers for Atheros AR5009 and Windows 7.
Then uninstall the existing driver, and reinstall the downloaded driver:

1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
2. Double click to expand "Network adaptors".
3. Right click Qualcomm Atheros AR5009 802.11a/g/n WiFi Adapter and click Uninstall.
4. Check "Delete driver software for this device" check box, click OK.
5. Install the downloaded one manually. http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html

Hopefully this time the new driver will take place.

 

[ByHsGrc]

This may be a silly question but which "download" button do I click on? There are 2 of them and they both try to install other programs on my computer that I don't want.

 

[Arc]

This may be a silly question but which "download" button do I click on? There are 2 of them and they both try to install other programs on my computer that I don't want.

This one .....
View attachment 269133

Probably you tried the advertise buttons ... the "ad by google" thing.

 

[ByHsGrc]

Well...it's finally done. I had this page open but I forgot to open the manual install instructions before I uninstalled the old driver and of course I lost my internet connection...oops. I think I managed to figure it out anyway by right clicking and selecting "Scan for hardware changes", then it did its thing and installed the new driver...at least I think it was the new driver. We'll see. I'm going to give it a couple of days before I mark it solved, just in case. Thank you again for all your help. You guys are lifesavers! :grouphug:

 

[Arc]

No problem mate
Observe it ... how it is working. For any further issue, inform us

 

[ByHsGrc]

Ok, this is really getting on my last nerve now! It is still doing it. I pulled up the properties in the device manager and its still the old driver. I uninstalled it again and tried to install the new one but it won't let me. When I click on DPInst64.exe which is the install its saying it can not complete the Device Driver Installation Wizard because it can't find any drivers (that is with the other driver still installed). When it's uninstalled, it says the same thing. When I try to update it, it says its already up to date. When I try to manually do it, it doesn't show up in the folder list. I'm lost....please help before I toss this stupid thing out the window!

 

[Arc]

May be I am failing to instruct you properly that you can understand it?

I am asking for some more help .....

 

[gregrocker]

Lets make sure you have the correct driver. Go to the Support Downloads webpage for your exact HP model number, including extension. Download and install the driver from there. HP may have modified the driver as often is the case on laptops.

Extract the driver, rightclick on Setup to Run as Admin. If that doesn't work go to the driver in Device Manager, click Driver tab, then Update Driver, Browse to the driver file to see if it will pick it up.

If this fails, uninstall driver in the Device Manager>Wireless Driver>Driver tab, including the software when prompted. Plug in by ethernet cable, connect to network, run all Important and Optional Windows Updates repeatedly until it delivers your driver.

If you need help finding the driver let us know the full model number.

 

[Arc]

Thank you for helping us, Greg

As far as I can say, it is Atheros AR5009.

ITEM | VALUE
Name | [00000007] Qualcomm Atheros AR5009 802.11a/g/n WiFi Adapter
PNP Device ID | PCI\VEN_168C&DEV_ 002 A&SUBSYS_3041103C&REV_01\4&35546A2D&0&0028
Driver | c:\windows\system32\drivers\athrx.sys (10.0.0.67, 3.51 MB (3,678,720 bytes), 6/20/2012 10:42 AM)

From the PnP Device ID, is it Chip Description: PCI to VL98 Bridge ?

I suggested him Drivers for Atheros AR5009 and Windows 7 ... but it is not getting installed.

 

[gregrocker]

On factory OEM we need to stick with the Windows Updates or PC maker's Drivers. HP may have modified the driver.

DV7's have many different model extensions and even when narrowed the Support Downloads webpage may have several makers listed, so then he'd want to choose the Atheros.

His problem may have originally been importing the driver from elsewhere, or getting the wrong driver from Updates.

Make sure to always enable Automatically get recommended drivers and updates for your hardware (Step 3) so that Updates scans deeper into Devices and services Plug N Play.

 

[ByHsGrc]

Ok, the issue has been resolved. I waited a while just to make sure. I updated the drivers from the HP website and I uninstalled the antivirus that the computer store put on when they replaced my hard drive. I think it was a combination of the both causing the problem. Thank you for everyone's help.

 

[Arc]

What you think is right.

For any further issue, let us know