I'm having a problem with firefox

[crashhat]

Since I've had firefox, everytime I go on google and click back after I've clicked a link google gets cleared so I have to refresh the page to continue what I was doing. Any idea why this is happening?

 

[Anak]

First, what version of FF do you have? This problem seems to have started in version 26, I've never seen it and I've been using FF since v7.

In doing a search on google - firefox google search results clear after using back button - I came up with this Helpful Reply: https://support.mozilla.org/questions/970863?page=2#answer-485663, solution #2 seems to do the most good.

There have also been reports that using google's, instant results, will also cause this behaviour.

 

[crashhat]

I have the newest version of firefox, I think it's version 32?

 

[Anak]

The latest and greatest is v33.0. If you're not sure which version you have, go to and click on Help up in the Menu bar then click on "About Firefox" at the bottom of the drop-down menu,.

Depending how you have your Updates set, Firefox (FF) will either take off and update automatically or you will have to click on the Check Updates button. Then in order for the update to take effect FF needs to be restarted. In all my updates, FF restored my session after the restart.

If you do need updating, test the situation you're having with the blank google search to see if the update corrected your problem.

If it didn't; Did you get a chance to look over that link I provided, the one right after Helpful Reply?

 

[crashhat]

The latest and greatest is v33.0. If you're not sure which version you have, go to and click on Help up in the Menu bar then click on "About Firefox" at the bottom of the drop-down menu,.

Depending how you have your Updates set, Firefox (FF) will either take off and update automatically or you will have to click on the Check Updates button. Then in order for the update to take effect FF needs to be restarted. In all my updates, FF restored my session after the restart.

If you do need updating, test the situation you're having with the blank google search to see if the update corrected your problem.

If it didn't; Did you get a chance to look over that link I provided, the one right after Helpful Reply?

I don't see help in the drop down menu in the top right

UPDATE: i found the help icon and updated firefox, it seemed to fix the proplem. Thanks for the info Anak

 

[Anak]

That's great to hear crashhat! Your welcome, and Thank you for posting back.

Give it a few days, a week, to make sure everything is working okay and if it is, you can come back and finalize your thread by marking it solved.
If you're sure now you can do it now, if something does go awry later on you can always re-mark it Unsolved.

Its the green button next to the orange Post Reply button that only you can see because it is your thread.

You've probably already noticed , but I'm over at your other thread, sounds like you've some cleaning to do.

 

[crashhat]

It started doing it again.

 

[Anak]

Even after you did a factory restore? Don't forget, I'm monitoring two threads of yours.

 

[crashhat]

Even after you did a factory restore? Don't forget, I'm monitoring two threads of yours.

Yes even after I did the factory restore. I don't get it, I seemed to fix the problem when I updated FF, then I did the restore and it's back to doing the crap it used to do.

 

[ThrashZone]

Define Restore,
Did you simply use System restore to an earlier time,
Or did you use a factory restore partition to out of the box condition,
There's a huge difference
Cheers.

 

[techtitan100]

since nobody saw my last post i am also having a problem with Firefox 33, YouTube continuously signs me out is there a fix for this issue

 

[crashhat]

I put the computer back to the way it was when I first bought it with the 3 system recovery disks I have. Sorry, I meant to say recovery not restore in my last post

 

[ThrashZone]

You say the issue goes away if you uninstall Firefox ?
Do just that or make a new profile,
https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Post the requested screen shots so we might have more to go by
If you have issues taking the screen shots say what's the issue.

 

[crashhat]

I just tested the problem I've been having with FF and it's not happening now. I don't understand

 

[ThrashZone]

Refer to your other question and uninstall all of the unnecessary security utilities you've accumulated.

 

[Anak]

since nobody saw my last post i am also having a problem with Firefox 33, YouTube continuously signs me out is there a fix for this issue

Your last post? Where?

Sean,
Please stay with your original thread, your situation is a different matter, and it is impolite to hijack another person's thread.

If you go back to your thread I'll give you something to go on.




crashhat, try ThrashZone's link to reset FF.

 

[crashhat]

I reset FF and the problem still happens. I feel like this is a bug and something I'm gonna have to deal with or switch back to chrome.

update: When I reset FF a folder called old firefox data appeared on my desktop, do I delete that or what?

 

[Anak]

Note: Your old Firefox profile will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don't need this folder any longer, you should delete it as it contains sensitive information.

Source: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

Its up to you, If your version of FF is pretty new and you didn't have it customized much I'd go ahead, delete it and build on the new profile. Although, you could save it to use as a backup.

Check to see if you have v33. You mentioned earlier that, that version was working before the Recovery.

 

[crashhat]

Yes I have v33. Updating FF seemed to fix the problem before I did the system recover, when I tested out the problem after the recover, it only seemed to happen on some links that I click on.. if that makes sense.

 

[Anak]

Have you tried the suggestions here? https://support.mozilla.org/questions/970863?page=2#answer-485663

Check your zoom level this could be a problem for certain sites, then the about:config setting, the link will explain these two, and are you using google's instant results? if you are try disabling it.

Click on search settings at this link, https://support.google.com/websearch/answer/186645?hl=en it will take you directly to your search settings page.