KB2847311 refusing to install

UnrealCanine · Oct 11, 2013

800736B3

Tried numerous fixes. No luck yet

When I downloaded SURT and ran it, it said 'update not apllicable for my computer'

Also, I'm sure my computer is x86, but this update appears to be for x64 systems

NoelDP · Oct 11, 2013

There are at least 4 different versions of the CheckSUR too available - you MUST download the correct version!

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

UnrealCanine · Oct 11, 2013

Downloaded correct version

Redid CBS logs

NoelDP · Oct 12, 2013

Why is it that no-one this week is reading the instructions - or at least following them?
We need ALL the requested data - not just parts of it! Please upload ALL the data requested.

The SFC log is clear - but there is a major error in the background CBS data

Code:

2013-10-12 00:17:38, Info                  CBS    Plan: Package: Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
2013-10-12 00:17:38, Error                 CSI    [EMAIL="0000000e@2013/10/11:23:17:38.871"]0000000e@2013/10/11:23:17:38.871[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
[gle=0x80004005]
2013-10-12 00:17:40, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #6296# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x800736b3]
2013-10-12 00:17:40, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_ed3f3de82842fa7b6f2b55c921f5ee73_31bf3856ad364e35_6.1.7601.21636_none_08658ac20a3eab96 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:17:40, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:17:40, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:17:40, Info                  CBS    Failed to get Transaction State for package: Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2, update: 2485376-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:17:40, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

UnrealCanine · Oct 13, 2013

Sorry, my bad

NoelDP · Oct 13, 2013

Great - here's the summary I wanted from the CheckSUR log -

Code:

Summary:
Seconds executed: 7403
[B] Found 34 errors
 Fixed 32 errors[/B]
  CSI Catalog Missing Total count: 2
  Fixed: CSI Catalog Missing.  Total count: 2
  CSI Missing Pinned Component Key Total count: 3
  Fixed: CSI Missing Pinned Component Key.  Total count: 3
  CSI Missing Identity Total count: 9
  Fixed: CSI Missing Identity.  Total count: 9
  CSI Missing C Mark Total count: 5
  Fixed: CSI Missing C Mark.  Total count: 5
  CSI F Mark Missing Total count: 16
  Fixed: CSI F Mark Missing.  Total count: 16
  CBS MUM Corrupt Total count: 2
Unavailable repair files:
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
 servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
 servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

As you can see, it fixed a lot of problems - the remaining ones are MS's fault, and normal in an IE10 installation in Win7.

The problems it fixed are pretty varied!

The output from today's CBS log include the following error sequence

Code:

2013-10-12 00:50:16, Info                  CBS    Appl: Evaluating package applicability for package Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2, applicable state: Installed
2013-10-12 00:50:16, Info                  CBS    Plan: Package: Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed
2013-10-12 00:50:16, Error                 CSI    [EMAIL="0000000e@2013/10/11:23:50:16.102"]0000000e@2013/10/11:23:50:16.102[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
[gle=0x80004005]
2013-10-12 00:50:16, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #5760# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x800736b3]
2013-10-12 00:50:16, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_ed3f3de82842fa7b6f2b55c921f5ee73_31bf3856ad364e35_6.1.7601.21636_none_08658ac20a3eab96 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to get Transaction State for package: Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2, update: 2485376-6_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to populate updates for package: Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to add package to execution for package:Package_3_for_KB2485376~31bf3856ad364e35~amd64~~6.1.1.2 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CBS    Failed to process component watch list. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Info                  CSI    [EMAIL="00000010@2013/10/11:23:50:16.555"]00000010@2013/10/11:23:50:16.555[/EMAIL] CSI Transaction @0x1f1190 destroyed
2013-10-12 00:50:16, Info                  CBS    Perf: InstallUninstallChain complete.
2013-10-12 00:50:16, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2013-10-12 00:50:16, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

This looks to me as if another CheckSUR run may be beneficial - and also probably another SFC /SCANNOW.

Please run both (in that order), then post the new CheckSUR.log file, and the CBS.log file (I only need those two this time).

UnrealCanine · Oct 13, 2013

Here you go

UsernameIssues · Oct 13, 2013

NoelDP said:
~~~
This looks to me as if another CheckSUR run may be beneficial - and also probably another SFC /SCANNOW.

Please run both (in that order), then post the new CheckSUR.log file, and the CBS.log file (I only need those two this time).

I do not see a CheckSUR log attached to your post.

Did you run the tools in the order requested?

NoelDP · Oct 13, 2013

There's no significant error in either log now - so we can think of attempting an install.

Go to Windows Update, and do a new Check for Updates - what happens?
If it's OK, then untick all entries in the Critical/important updates found except for the oldest by date (not by KB number).

install only that one - assuming it succeeds, reboot and install any remaining updates.
If it fails, what error message do you get?

NoelDP · Oct 13, 2013

UsernameIssues said:
NoelDP said:

~~~
This looks to me as if another CheckSUR run may be beneficial - and also probably another SFC /SCANNOW.

Please run both (in that order), then post the new CheckSUR.log file, and the CBS.log file (I only need those two this time).

Click to expand...

I do not see a CheckSUR log attached to your post.

Did you run the tools in the order requested?

Did you open the Zip file? - because it's there!

UsernameIssues · Oct 13, 2013

Doh! My bad.

My apologies to the OP.

UnrealCanine · Oct 13, 2013

Security Update for Windows 7 for x64-based Systems (KB2847311)

Installation date: ‎13/‎10/‎2013 21:09

Installation status: Failed

Error details: Code 800736B3

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:
MS13-081: Description of the security update for kernel-mode drivers: October 8, 2013

Help and Support:
Microsoft Support

Still the same. This was the only update from 8th Oct that didn't install

Edit: I'm half-tempted to system restore to this date and see if it changes anything

NoelDP · Oct 13, 2013

OK - now we have to get dirty

What AV is installed? What other security software is also installed?
What other AV's have EVER been installed on this machine??
Please try installing the updates again using a clean boot procedure...
How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

UnrealCanine · Oct 13, 2013

My AV is MSE, with MalwareBytes trial as anti-Malware

I used to have AVG, McAfee and Spybot S&D, but removed them under recommendations by this forum

Still not installing after clean boot

Should I re-enable the services now?

NoelDP · Oct 13, 2013

Yep - no point in keeping them switched off.

When you uninstalled AVG and McAfee, did you also run their cleanup tools?

If not, read on..

Download the AVGRemover from here (there are a number of versions - you'll have to pick which one seems right!

)

http://www.avg.com/us-en/utilities

Follow theinstructions for running it, and then reboot the machine (whether it asks forit or not, and whether the program rebooted already or not).

Download theMcAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, andsave the file to a folder on your computer.

Navigate to thefolder where you saved the file.

right-click onMCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete,reboot.

then open an Elevated Command Prompt, and run the following command..

NETSH WINSOCK RESET

Close the prompt, and reboot again - then try installing the update again - what happens now? does the error message change?

UnrealCanine · Oct 13, 2013

I used the remove tools back when having BSOD problems

Edit: command promt doesn't change anything

Can't I just sit out this update?

KB2847311 refusing to install

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

a.k.a. UNI

My Computer

Three-Toed Sloth

My Computer

Three-Toed Sloth

My Computer

a.k.a. UNI

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Three-Toed Sloth

My Computer

New member

My Computer

Similar threads