I am trying this
Same issue, but I cannot get into any of the safe mode options (maybe I am just not PC smart enough to do it) as it won't let me. So, hhoanganh, I will try what you did and see if it works for me too.
UPDATE: No luck with waiting for PC to download the new update. Tried 3x. I did however figure out how to get into the system recovery options and am now running a system restore (didn't even know that existed until I was forced to play around with it). Time will tell if this will fix the issue.
UPDATE 11/19/2015: Arrrrggghhh, the system restore didn't work either. It set for 5 hours, after which I had to do another force shutdown. I found Microsoft's instruction for a command prompt fix here https://support.microsoft.com/en-us/kb/3097877, but to no luck again. In command boot options, I went to 'repair my computer', chose the command prompt recovery tool, entered: dism /image:C:\ /get-packages and received ERROR: 2 (Unable to access the image. Make sure that the image path and the Windows directory for the image exists and you have Read persmission on the folder. The DISM log file can be found at X;\windows\Logs\DISM\dism.log)
I am at the end of my sanity. Can some of you smart guys and gals help me, pretty please?
i fixed my problem with KB3097877 by just let my pc turned on, with Internet connection and wait for about 1-2 hours, then it will automatically download the new update to replace the KB3097877. Then i just click shutdown and wait for a few minutes until everything is ok.
Same issue, but I cannot get into any of the safe mode options (maybe I am just not PC smart enough to do it) as it won't let me. So, hhoanganh, I will try what you did and see if it works for me too.
UPDATE: No luck with waiting for PC to download the new update. Tried 3x. I did however figure out how to get into the system recovery options and am now running a system restore (didn't even know that existed until I was forced to play around with it). Time will tell if this will fix the issue.
UPDATE 11/19/2015: Arrrrggghhh, the system restore didn't work either. It set for 5 hours, after which I had to do another force shutdown. I found Microsoft's instruction for a command prompt fix here https://support.microsoft.com/en-us/kb/3097877, but to no luck again. In command boot options, I went to 'repair my computer', chose the command prompt recovery tool, entered: dism /image:C:\ /get-packages and received ERROR: 2 (Unable to access the image. Make sure that the image path and the Windows directory for the image exists and you have Read persmission on the folder. The DISM log file can be found at X;\windows\Logs\DISM\dism.log)
I am at the end of my sanity. Can some of you smart guys and gals help me, pretty please?
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My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- SONY
- OS
- Windows 7 Home Premium