Solved My.comp.wont.upgrade.to.Home.Premium....

[NoelDP]

To quote from MVP Andre Da Costa....

<quote>
If Anytime Upgrade fails, Windows Anytime Upgrade Fail:
Shutdown and start your computer again.
Make sure the latest Windows Updates have been installed.
Download the hotfix containing a tool called CheckSUR, this tool will look into the servicing and package folders and fix any corrupted data the tool is listed under kb947821 it can be found at the following link http://support.microsoft.com/?kbid=947821
If Anytime Upgrade still fails, disable User Account Control:
1. Go to User Accounts in Control Panel
2. Change User Account Control Settings
3. Pull the Slider down to lowest level possible
4. Reboot the PC
5. Go through the "Anytime Upgrade" as normal

Try the following:
1. Disable any security software before attempting to upgrade
2. Make sure your computer is updated (devices and applications)
3. Disconnect any external devices before installing.
4. Check your hard disk for any errors:
Click Start
Type: CMD, from the results, right click CMD
Click 'Run as Administrator'
At the Command Prompt, type: chkdsk /r /f
When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
User Account Control permission
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.
Also run the Windows 7 Upgrade Advisor:
http://www.microsoft.com/windows/windows-7/upgrade-advisor.aspx

Who should I contact if I'm having trouble installing and / or activating my Product Key Card?
Please contact customer support at: www.windows7.com/getkeysupport.


If all the above fails, install Windows 7 Service Pack 1 then attempt the Anytime Upgrade again:
Learn how to install Windows 7 Service Pack 1 (SP1)
http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1
If your key is invalid and you need to change the keys you may have to open regedit and deleting the ProductKey value in the following registry key first:

HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade
</quote>

 

[Cyanide]

That sounds like it would work! Ill give it a shot later after I'm finished backing up my files. Can you find anymore suggestions NoelPD? And thanks soo much! +rep

 

[NoelDP]

Try that - it seems to work most of the time.

 

[Cyanide]

Alright. Thanks again. Ill pm you if it doesn't work?

 

[NoelDP]

Just respond to the thread either way - I'll pick it up

 

[Cyanide]

Sweet! Thanks man!

 

[karlsnooks]

Post a File or Screenshot in Seven Forums

 

[Cyanide]

http://i.imgur.com/DM6Yd.png here.

NoelDP I'm still trying the stuff you suggested.

 

[karlsnooks]

Post a File or Screenshot in Seven Forums

 

[Cyanide]

I just did.......

 

[NoelDP]

Please attach the CheckSUR.log file to your reponse - we'll take a look at it (C:\Windows\Logs\CBS\CheckSUR.log)

 

[Cyanide]

Okay. One log file coming up! (BTW I tried everything besides reinstalling Windows 7 Starter SP1. no dice)

Actually, I searched in the location and I couldn't find it! :O

 

[NoelDP]

What files are present in that folder?

run the following commands in an Elevated COmmand Prompt window

DIR C:\Windows\logs\CBS\*.*
ICACLS C:\Windows\logs\CBS

and copy/paste the results to your response.
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Cyanide]

Okay, so that's 2 separate commands?

 

[Cyanide]

Okay, ready? here:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\Windows\logs\CBS\*.*
Volume in drive C is OS
Volume Serial Number is 125F-2925

Directory of C:\Windows\logs\CBS

06/24/2012 08:31 PM <DIR> .
06/24/2012 08:31 PM <DIR> ..
06/24/2012 08:41 PM 9,837 CBS.log
05/26/2012 03:19 AM 583,306 CbsPersist_20120526153256.cab
05/29/2012 06:11 PM 761,131 CbsPersist_20120530052756.cab
06/03/2012 10:16 PM 1,978,670 CbsPersist_20120604213040.cab
06/24/2012 01:21 AM 928,245 CbsPersist_20120624142000.cab
06/24/2012 11:46 AM 688,133 CbsPersist_20120624162534.cab
6 File(s) 4,949,322 bytes
2 Dir(s) 190,930,407,424 bytes free

C:\Windows\system32>ICACLS C:\Windows\logs\CBS
C:\Windows\logs\CBS NT SERVICE\TrustedInstallerI)(F)
NT SERVICE\TrustedInstallerI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMI)(F)
NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(F)
BUILTIN\AdministratorsI)(F)
BUILTIN\AdministratorsI)(OI)(CI)(IO)(F)
BUILTIN\UsersI)(RX)
BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)
CREATOR OWNERI)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>

 

[NoelDP]

That looks normal enough - except for the lack of a CheckSUR.log file.
This would tend to indicate that you haven't run the download, or that there were problems which prevented either the generation of the log, or saving it.
Since the log is started early in the process it may be that something interrupted it.
Try running the kb947821 download again, and takes note of what it's doing at the time (it can take 30 minutes or so to run, so be patient)
Then check for the log file again - atach it if found, and include any notes you took.

 

[Cyanide]

okay. but uhm. truth is there wasnt anything for me to download it just gave me the key on my kindle to i entered it on my computer reading it from my kindle. is that bad?

 

[NoelDP]

There should be a 120MB download from that link!
Here's the direct link for your version of the download - Download: System Update Readiness Tool for Windows 7 (KB947821) [May 2012] - Microsoft Download Center - Download Details
download and save it to the desktop, then double-click on the saved file to run it.

 

[Cyanide]

thats weird. when I entered the pin the next window was my upgrade key. not a download! :O so if I run this will it possibly fix my issue?

 

[NoelDP]

Please download the tool and run it, then attach the checkSUR to your response
Once step at a time!