PC randomly restarts itself when gaming?

Hi,

Okay, thanks for trying winsock etc, and just checked your Realtek is up-to-date,
but I think I have found the cause of your crashes:

Code:
Event[6127]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:34.000
  Event ID: 3
  Task: None
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
N/A
Event[6128]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:35.000
  Event ID: 1
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: 
N/A
Event[6129]:
  Log Name: Application
  Source: [COLOR=red]NvStreamSvc[/COLOR]
  Date: 2013-08-14T21:10:38.000
  Event ID: 1
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Boot-PC
  Description: N/A

Seems Nvidia Streaming Service may be faulting, maybe caused by the current driver.

I would suggest Rolling back the driver to the previous version, please follow:

:ar: http://www.vistax64.com/tutorials/165382-device-manager-roll-back-driver.html

Once rolled back you will have to disable the Nvidia updater program otherwise it will
install the latest driver again at some point:

Click on the Start button
Type msconfig , click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect Nvtmru or Nividia Update progam
Apply > OK
Click the "Services" tab, click the "Hide All Microsoft Services" box, then check the
Nvidia Display Driver Service and Click OK, then restart the computer.

Then test the computer again.

cheers

Dave

Hey Dave,

I cant use a Roll back as it is greyed out.

"If there are no previous version of the driver installed for the selected device, the Roll Back Driver button will be grayed out. (see the right screenshot below) You will not be able to roll back to a previous driver version in this case."
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Hi,

Ok no problem, try the 314.22 version:

Firstly download and install:
:ar: Driver Fusion. Reboot the computer in :ar: Advanced Boot Options, safe mode.
Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow
:ar: Drivers - Clean Left over Files after Uninstalling
Boot normally.

Then install the 314.22 driver:

:ar: http://www.nvidia.com/object/win8-win7-winvista-64bit-314.22-whql-driver.html

Once installed reboot and try gaming again. :)

cheers

Dave
 

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Hi,

Ok no problem, try the 314.22 version:

Firstly download and install:
:ar: Driver Fusion. Reboot the computer in :ar: Advanced Boot Options, safe mode.
Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
If it says the the free version of Driver Fusion cannot remove all the elements, stop there and follow
:ar: Drivers - Clean Left over Files after Uninstalling
Boot normally.

Then install the 314.22 driver:

:ar: http://www.nvidia.com/object/win8-win7-winvista-64bit-314.22-whql-driver.html

Once installed reboot and try gaming again. :)

cheers

Dave

So I did everything you said

Booted into Safe Mode Used majorgeeks Driver Fusion Of course it did say "the the free version of Driver Fusion cannot remove all the elements" So I used Driver Sweeper (Note: I only removed NVIDIA - Display I did not touch NVIDIA PhysX,Chipset etc..

After that it said to reboot which I did, I got back into my Normal desktop displaying at 800x600 (I forgot what the size was) Installed the drivers you gave me I unticked the 3D drives (So no 3D drives where installed) Rebooted again.. Now am here and I will go and test!

Thanks Dave for you're help :D
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Good work and good luck :)

Look forward to your next reply.

Remember to disable the nvidia Updater.

cheers

Dave
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
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Hi,

Okay I found the following in the logs, which may explain why your
crashing and why NvStreamSvc is failing:

Code:
Event[6571]:
  Log Name: Application
  Source: Microsoft-Windows-ApplicationExperienceInfrastructure
  Date: 2013-08-14T23:22:43.575
  Event ID: 1
  Task: N/A
  [COLOR=red]Level: Warning[/COLOR]
  Opcode: Stop
  Keyword: N/A
  User: S-1-5-21-3586450119-24375713-2260060502-1000
  User Name: Boot-PC\Boot
  Computer: Boot-PC
  Description: 
[COLOR=red]The application (Age of Empires III, from vendor Microsoft) has the [/COLOR]
[COLOR=red]following problem: Age of Empires III is incompatible with this [/COLOR]
[COLOR=red]version of Windows.[/COLOR] For more information, contact Microsoft.

1. Have you tried running the game in :ar: compatibility mode?
2. Does the crashes just happen with AOEIII?
3. Also did you re-run memtest for 8 passes?



Also run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
:ar: SFC Tutorial

   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


cheers

Dave
 

My Computer My Computer

Computer type
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OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
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Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
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Hi,

Okay I found the following in the logs, which may explain why your
crashing and why NvStreamSvc is failing:

Code:
Event[6571]:
  Log Name: Application
  Source: Microsoft-Windows-ApplicationExperienceInfrastructure
  Date: 2013-08-14T23:22:43.575
  Event ID: 1
  Task: N/A
  [COLOR=red]Level: Warning[/COLOR]
  Opcode: Stop
  Keyword: N/A
  User: S-1-5-21-3586450119-24375713-2260060502-1000
  User Name: Boot-PC\Boot
  Computer: Boot-PC
  Description: 
[COLOR=red]The application (Age of Empires III, from vendor Microsoft) has the [/COLOR]
[COLOR=red]following problem: Age of Empires III is incompatible with this [/COLOR]
[COLOR=red]version of Windows.[/COLOR] For more information, contact Microsoft.

1. Have you tried running the game in :ar: compatibility mode?
2. Does the crashes just happen with AOEIII?
3. Also did you re-run memtest for 8 passes?



Also run SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
:ar: SFC Tutorial

   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


cheers

Dave

1. Yes the game running in compatibility mode (Windows XP SP3, Run this program as an administrator)

2. No other games too.. Such as AOEIII, Company of heroes 1, Killing Floor (Steam), sometimes Team fortress (steam)... Games that have never crashed on me AOEII, Saints row 3,Monopoly 2003.

3. I have not as running memtest takes me/my PC about a whole day and I need access to my PC as am sorting out college and such etc.... I did a memtest only two weeks ago and got up to 8 pass with 0 errors.

"C:\Windows\system32>SFC /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>"


Just something odd.. When my PC crashed and restarted itself my PC was restarting and out of random my PC screen went to standby mode and random coloured box's started showing up I tuned off my pc screen and turned it back on and it was back to normal... This has happen to me before cant tell if its just my old old (Yes its old) pc screen or my graphics card?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Hi,

Have you tried uninstalling and reinstalling AOEII and other problematic games?

I think it maybe wise to Stress Test your GPU:

:ar: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests with :ar: HWMonitor

If the tests pass ok, I would try the graphics card in a different PCIe slot.

cheers

Dave
 

My Computer My Computer

Computer type
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OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
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Hi,

Have you tried uninstalling and reinstalling AOEII and other problematic games?

I think it maybe wise to Stress Test your GPU:

:ar: Video Card - Stress Test with Furmark

Monitor temperature of the system during the tests with :ar: HWMonitor

If the tests pass ok, I would try the graphics card in a different PCIe slot.

cheers

Dave

Yep!

Dave, you never said how long I should keep the test going? Or does it stop by itself.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Ooops! Sorry :)

Run for about 20-30 mins.

cheers

Dave
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
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Hair dryer on full cool power ;-)
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Ooops! Sorry :)

Run for about 20-30 mins.

cheers

Dave

Here you go
Frames: 7616 time: 00:38:44 FPS:4 (min:1, max:6, avg:4)

GPU1 (NVIDIA GeForce GT 240) -core: 549MHz, mem: 531MHz, temp 54oC, GPU load 99%, mem usage 30%, fan: 10%

GPU1:54oC (min: 38oC - max: 55oC)

HWMonitor temps stayed the same (of course not the NVIDIA ones)

I did notice when the test was running there was shaking on my screen not a whole lot and it was hard to notice you would need to look very close at words/letters and you would notices they move up and down.

Also my Mobo only has one PCIe slot so I can not change it :(
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Hi,

Well just one PCIe slots means we can't test the card in another slot :(

As we have tried the latest Nvidia drivers and the 314.22 version without success
please try this known stable version:

Again remove all components of your nVidia display driver like we did before :ar: here

Then download and install the stable 306.23 version: :ar: Drivers | GeForce

If this driver fails, then you will need to test the card in another computer
or try another working card in your computer. This will test to see if:

A. The PCIe slot in your motherboard is working.
B. Determine if your card is faulty in someway, and eliminate those possibilities.


The only other thing I can think is to update your BIOS:

Current BIOS Version: F8, Dated: 18/10/2010
Update to: F10, Dated: 2011/03/22

   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!


:ar: http://www.gigabyte.com/products/product-page.aspx?pid=3621#bios

Before considering flashing the BIOS please note that if the computer is only crashing
during certain games, and not others, then perhaps it may be simply a case of that
these certain games are just not compatible with your system, for whatever reason.

If none of the above work, I will send out the BAT Signal to ask our members for help.:)


Cheers

Dave
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
Hi,

Well just one PCIe slots means we can't test the card in another slot :(

As we have tried the latest Nvidia drivers and the 314.22 version without success
please try this known stable version:

Again remove all components of your nVidia display driver like we did before :ar: here

Then download and install the stable 306.23 version: :ar: Drivers | GeForce

If this driver fails, then you will need to test the card in another computer
or try another working card in your computer. This will test to see if:

A. The PCIe slot in your motherboard is working.
B. Determine if your card is faulty in someway, and eliminate those possibilities.


The only other thing I can think is to update your BIOS:

Current BIOS Version: F8, Dated: 18/10/2010
Update to: F10, Dated: 2011/03/22

   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as incorrectly updated, may render your computer unusable!!


:ar: http://www.gigabyte.com/products/product-page.aspx?pid=3533#bios

Before considering flashing the BIOS please note that if the computer is only crashing
during certain games, and not others, then perhaps it may be simply a case of that
these certain games are just not compatible with your system, for whatever reason.

If none of the above work, I will send out the BAT Signal to ask our members for help.:)


Cheers

Dave


I know it sucks :(

I am now running 306.23 I am going to test company of hoers if it crashes I will report back with a new .zip

I do have another PC but that PC is not as good as my one, It was a cheap build made for Linux and Linux only (But I have runned Windows 7 32 bit on it and works fine, but does lag)

The other PC does have a 256mb card inside of it.

I have never updated my BIOS before and don't know how its done, its it easy?

Also this is my Mobo: GIGABYTE - Motherboard - Socket AM3 - GA-MA770T-UD3 (rev. 1.5) Am on 1.5 (Well says on the box)


Thanks Dave!
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Sadly it was a no work :(

Still crashed and restarted mid game. Added new .zip

Sometimes I wonder if it is just better to save up and buy a new pre-built PC that way it would work and if not then I can send it back for a fix :(
After all my PC was made in 14/02/2011

I just found out my Graphics card is no longer being sold On the site where I brought my PC parts and not on Nvidia itself, I cant even find a image of it on Google images... Strange...
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Hi,

Still reporting an issue with NvStreamSvc. And I'm not ready to give up just yet,
so don't start saving yet! :)

Okay, before updating BIOS or anything (Which I have amended below),
we can try one more roll of the dice. :sarc:

(New BIOS Update Rev. 1.5 :ar: GIGABYTE - Motherboard - Socket AM3 - GA-MA770T-UD3 (rev. 1.5))

We can disable the service :ar: NvStreamSvc, see if that solves the problem as apparently it causes issues,
do you have the Nividia shield installed?:

Code:
This file is the main executable for the NVIDIA Streamer Service. 
As described here:
[URL="http://www.ngohq.com/graphic-cards/23826-geforce-experience-beneficial-or-major-security-flaw.html"]Geforce Experience Beneficial Or Major Security Flaw?[/URL] 
This service is used for creating HAVOC with any integrated firewall. 
This service was included for the NEW Nvidia Shield Handheld 
Devices to work in unison with PC. Also this service checks for internet 
connection every 0.2 of a second as well as checking for SHIELD 
devices itself. If not necessary, this service should be disabled in 
Services (even if you set this service to manual it still creates havoc 
and auto-starts). - See more at: [URL="http://systemexplorer.net/file-database/file/nvstreamsvc-exe#sthash.hJfhLCkr.dpuf"]What is nvstreamsvc.exe ? | System Explorer[/URL]

To Disable the NvStreamSvc Service:

Open a :ar: elevated command prompt.
Copy red command line and Paste.

Code:
[COLOR=red]sc stop "NvStreamSvc" [/COLOR]
[COLOR=red]sc config "NvStreamSvc" start= disabled[/COLOR]

Press return then exit.

Or alternatively and/or to check to see if disabled:

1. Start>Type Services into the search box
2. In the resulting window, click Services (like in the example)
View attachment 281751
3. When the Services window opens, scroll down and locate NvStreamSvc
4. Right click and choose Properties
5. Under the Startup type, select disable, Click Apply then Click Ok, Reboot.

Q. Do you use the Nvidia Virtual Audio Driver, as you have Realtek installed?

If Realtek is your default, I would suggest to remove/uninstall the Nvidia Virtual Audio Driver
by way of :ar: Programs & Features as it also could be causing issues.

cheers

Dave
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
Hi,

Still reporting an issue with NvStreamSvc. And I'm not ready to give up just yet,
so don't start saving yet! :)

Okay, before updating BIOS or anything (Which I have amended below),
we can try one more roll of the dice. :sarc:

(New BIOS Update Rev. 1.5 :ar: GIGABYTE - Motherboard - Socket AM3 - GA-MA770T-UD3 (rev. 1.5))

We can disable the service :ar: NvStreamSvc, see if that solves the problem as apparently it causes issues,
do you have the Nividia shield installed?:

Code:
This file is the main executable for the NVIDIA Streamer Service. 
As described here:
[URL="http://www.ngohq.com/graphic-cards/23826-geforce-experience-beneficial-or-major-security-flaw.html"]Geforce Experience Beneficial Or Major Security Flaw?[/URL] 
This service is used for creating HAVOC with any integrated firewall. 
This service was included for the NEW Nvidia Shield Handheld 
Devices to work in unison with PC. Also this service checks for internet 
connection every 0.2 of a second as well as checking for SHIELD 
devices itself. If not necessary, this service should be disabled in 
Services (even if you set this service to manual it still creates havoc 
and auto-starts). - See more at: [URL="http://systemexplorer.net/file-database/file/nvstreamsvc-exe#sthash.hJfhLCkr.dpuf"]What is nvstreamsvc.exe ? | System Explorer[/URL]

To Disable the NvStreamSvc Service:

Open a :ar: elevated command prompt.
Copy red command line and Paste.

Code:
[COLOR=red]sc stop "NvStreamSvc" [/COLOR]
[COLOR=red]sc config "NvStreamSvc" start= disabled[/COLOR]

Press return then exit.

Or alternatively and/or to check to see if disabled:

1. Start>Type Services into the search box
2. In the resulting window, click Services (like in the example)
View attachment 281751
3. When the Services window opens, scroll down and locate NvStreamSvc
4. Right click and choose Properties
5. Under the Startup type, select disable, Click Apply then Click Ok, Reboot.

Q. Do you use the Nvidia Virtual Audio Driver, as you have Realtek installed?

If Realtek is your default, I would suggest to remove/uninstall the Nvidia Virtual Audio Driver
by way of :ar: Programs & Features as it also could be causing issues.

cheers

Dave

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sc stop "NvStreamSvc"

SERVICE_NAME: NvStreamSvc
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\Windows\system32>sc config "NvStreamSvc" start= disabled
[SC] ChangeServiceConfig SUCCESS

C:\Windows\system32>



The Only NVIDIA I can find in my \Programs and Features\Uninstall

NVIDIA GeFore Experience 1.6
NVIDIA Graphics Driver 306.23
NVIDIA PhysX System Software 9.13.0604
NVIDIA Virtual Audio 1.2.1


I can not find anything called "Nividia shield"
NVIDIA Virtual Audio 1.2.1 is now removed I will restest my game.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit
Still crashed......

But am not sure if we are making progress? Yes it did crash again BUT it never restarted itself it just crashed and I left it for 5mins still crashed lol.

Here is the new .zip
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 64bit

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
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