Random BSODs on new computer

[edmundkong36]

I dont think I have any cleaning applications. I did the scan with malwarebytes, no threats. I saw the thread you linked. What do you think is the problem? hardware? SSD? Is it the motherboard? Or is it uncertain without the logs?

I am prepared to do a clean install if that is the only thing I can do. But it was a pain to install windows 7 as it crashed back then. Should I try to get my hands on another HDD and try installing there?

 

[writhziden]

If you open the Application logs, can you then use the find feature? I see that in the image you gave, you had not actually opened the logs. To open them, just click on Application, do not right click. Once they have loaded, try using the find feature.

Is your SSD firmware up to date? Have you uninstalled the Marvell Controller driver?

 

[edmundkong36]

Saved me
Here are the logs. I put it in notepad if thats ok
The SSD is up to date. As for the marvell driver, is it the Marvell Magni Driver found in programs and features? And is that the way to uninistall it?

Thanks

 

[writhziden]

The .txt file was not attached.

Uninstall the Marvell you see through Uninstall a program (Start Menu -> Control Panel -> Uninstall a program). Then check if it is uninstalled by going to Device Manager and checking IDE ATA/ATAPI controllers (Start Menu -> Control Panel -> Hardware and Sound -> Device Manager -> IDE ATA/ATAPI controllers).

 

[edmundkong36]

The .txt file was not attached.

Uninstall the Marvell you see through Uninstall a program (Start Menu -> Control Panel -> Uninstall a program). Then check if it is uninstalled by going to Device Manager and checking IDE ATA/ATAPI controllers (Start Menu -> Control Panel -> Hardware and Sound -> Device Manager -> IDE ATA/ATAPI controllers).

Sorry. Here it is now.

Marvell driver is also uninstalled.

 

[writhziden]

Disk check came up clean. Let us know once you have removed the Marvell drivers and had a chance to do your normal routine for a while to test it. See whether the system is stable by doing your normal routine for a few days or report back if you have any new crashes. Best of luck!

 

[edmundkong36]

Marvell drivers have been removed, but still crashing with all sorts of BSODs and has become much more frequent. Before, it could last more than an hour, now less than ten minutes.
memory_management
quota_underflow
system_service_exception
bad_pool_header

Also, Windows always fails to configure updates.
Would you like to see the minidump again?

 

[writhziden]

Yes, please provide the latest crash reports. Also, due to the Windows updates issue:

• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Fix the problem with Microsoft Windows Update that is not working

How do I reset Windows Update components?

 

[edmundkong36]

Did the system file checker, no errors found
here are my dmp files

 

[writhziden]

The crashes are indicating some suspects, but I need more system information to make an accurate diagnosis. Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide full crash reports, system logs, system information, etc.

 

[edmundkong36]

Thanks for the help. Here are the files you requested.

 

[writhziden]

Suspicions confirmed: Your AVG software is not installed correctly. Remove the software with the AVG Remover and then download a fresh copy of AVG 2012 and install it. If that does not resolve the problem, remove AVG again with the AVG Remover and replace it with Microsoft Security Essentials - Free Antivirus for Windows.

 

[edmundkong36]

I uninstalled AVG, but has crashed twice since. Although it is much more stable than before when I removed the marvell drivers, lasting about an hour or so

memory_management is one BSOD, cant remember the other

 

[writhziden]

Have you tested the RAM individually through doing your normal routine in Windows?

Since your blue screen crashes occur regularly, we can test the memory through running Windows. Test the memory slots as follows.

1. Shut down and turn off your computer.
2. Unplug all power sources to the tower (unplug the power from the outlet/surge protector or PSU).
3. Hold down the power button for 30 seconds (for your safety and the safety of the components) to close the circuit and drain all power from components.
4. Remove the casing.
5. Remove all but one memory module making sure you are grounded while doing so.
6. Replace the casing and put the remaining memory modules in a safe, static free environment.
7. If the problem persists, repeat steps 1-4 and move the memory module to another slot (while staying grounded, of course).

Do this until all slots have been tested. If all slots fail, the memory module may be bad. Test with one of the remaining modules. Continue one module at a time in one slot at a time until you find a good module and good slot. Test remaining modules in the good slot, test good modules in other slots to find bad slots, etc.


Test by doing your normal routine in Windows for twice as long as it takes to get a crash or until you get a crash, whichever comes first. You can also test by doing the tasks that generally cause crashes.


As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Trinty]

Hello edmundkong36.

I analyzed your BSODs and Minidump files and in msinfo about your system I found this :
Problem Devices :
- Security Processor Loader Driver

To fix this try this :
1. Delete completly your Graphic Card driver
2. Restart computer.
3. Try it now, that can fix your problem.
4a. If you dont have problem install latest drivers and try
4b. If you have problem , post your new minidumps here.

Good luck.
Trinty

 

[edmundkong36]

Thanks for the replies.
I did writhziden's suggestion and am only running with one stick of ram. And I get positive results
System been running for roguhly 4 hours with no crash, will try running the suspected ram stick now to see if it will crash.

Thanks!

 

[writhziden]

I also noted the SPLDR issue, and to be honest, I am a bit concerned by that. It often means there is a virus or malware on the system.

• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.

 

[edmundkong36]

I've done the malwarebytes scan, but came up with nothing, although I am running without any antivirus software at the moment...

 

[writhziden]

When you have a chance to do so, look into http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html for scanning your system when Windows is not running.

 

[edmundkong36]

The windows updates still doesnt go through when I shut down the computer.

I have run the second ram stick throughout the night with no crashes
So I will now test Slot #4 (Using Slot #2 at the moment)