Solved Ready to shoot PC, or myself. :( Please help...

[alienalias]

Run your mouse over the devices which are starting with the computer in the bottom right System Tray until you find the HP Connection Manager, double click or right click it to open, find where to turn it off and default to Windows connection manager.

Every model is slightly different and the newest models may have modified it as it has issues known to HP.

Symantec and Network Internet access icons are only ones showing besides audio and Action Center...

 

[Mike Connor]

There is no modem recognized anywhere... there is no modem tab in device manager, nor a modem under network adapters or other devices. But I have Internet connection. I have tried to go to ubeeinteractive.com to download driver to make sure I have latest, but having trouble with that.

Your PC is connected directly to your modem/router via a LAN ( Local Area Net) cable. You don't need any modems or drivers or other stuff like that on your PC.

The problem is a software problem. We just have to find it.

What happens when you take the cable out of the LAN socket on your PC?

You should get some sort of error report. This may tell us which software is trying to "manage" your connection. This of course will remove your internet connection temporarily, until you plug the cable back in.

Regards....Mike Connor

 

[gregrocker]

When you get a chance I would remove Symantec AV and replace with free MS Security Essentials for better performance in general.

Use Revo Uninstaller as explained in the steps I linked earlier to clean up bloatware.

 

[jaypels]

not to sound like a smarta*s but the OP could do a reinstall of the OS.. that would get rid of the main problem and all of the unnecessary bloatware installed.. the pc would run faster as well.. unless it is an OEM, that is what i would do..

*trying my best not to be a smarta*s and exits quietly*

 

[DocBrown]

I did not see anything out of the ordinary in your screen snips so far


:warn: This is a one day old computer You don't re-install the OS :warn:

 

[alienalias]

There is no modem recognized anywhere... there is no modem tab in device manager, nor a modem under network adapters or other devices. But I have Internet connection. I have tried to go to ubeeinteractive.com to download driver to make sure I have latest, but having trouble with that.

Your PC is connected directly to your modem/router via a LAN ( Local Area Net) cable. You don't need any modems or drivers or other stuff like that on your PC.

The problem is a software problem. We just have to find it.

What happens when you take the cable out of the LAN socket on your PC?

You should get some sort of error report. This may tell us which software is trying to "manage" your connection. This of course will remove your internet connection temporarily, until you plug the cable back in.

Regards....Mike Connor

So, pull the ethernet/ cat5 out from the back of the PC?

 

[alienalias]

When you get a chance I would remove Symantec AV and replace with free MS Security Essentials for better performance in general.

Use Revo Uninstaller as explained in the steps I linked earlier to clean up bloatware.

Excellent, thanks. I hate Symantec.

 

[Mike Connor]

There is no modem recognized anywhere... there is no modem tab in device manager, nor a modem under network adapters or other devices. But I have Internet connection. I have tried to go to ubeeinteractive.com to download driver to make sure I have latest, but having trouble with that.

Your PC is connected directly to your modem/router via a LAN ( Local Area Net) cable. You don't need any modems or drivers or other stuff like that on your PC.

The problem is a software problem. We just have to find it.

What happens when you take the cable out of the LAN socket on your PC?

You should get some sort of error report. This may tell us which software is trying to "manage" your connection. This of course will remove your internet connection temporarily, until you plug the cable back in.

Regards....Mike Connor

So, pull the ethernet/ cat5 out from the back of the PC?

Yes. It has a "spring" type plastic clip. Depress the plastic lever which is sticking out and this will release the plug. Remove it, and see what happens.




Regards....Mike Connor

 

[James Colbert]

When you get a chance I would remove Symantec AV and replace with free MS Security Essentials for better performance in general.

Use Revo Uninstaller as explained in the steps I linked earlier to clean up bloatware.

Excellent, thanks. I hate Symantec.

Don't want to muddy the waters with more info here, but I agree with the removal of Symantec. You might even want to do that right away. It's likely a trial for which you'll have to pay to keep anyway, and if it's Symantec Internet Security, it may be contributing to your issues.

James

 

[jaypels]

:warn: This is a one day old computer You don't re-install the OS :warn:

i was referring to the bloatwares sir.. if indeed an hp software, which is still not confirmed as of now, is the reason behind the slow connection, why just uninstall it and let 7 connect to the internet automatically?

 

[alienalias]

To MikeC- Nothing... just the double "bing"/beep when plugged in and out.

 

[Mike Connor]

not to sound like a smarta*s but the OP could do a reinstall of the OS.. that would get rid of the main problem and all of the unnecessary bloatware installed.. the pc would run faster as well.. unless it is an OEM, that is what i would do..

*trying my best not to be a smarta*s and exits quietly*

Please don't give such ridiculous advice to newbies with a brand new computer. It is most unlikely that they would be capable of following it, but some might try, and cause themselves no end of headaches as a result. Especially on branded machines like HP and others, new installations can be very difficult, as proprietary drivers and all sorts of other stuff may be required.

Regards....Mike Connor

 

[Mike Connor]

To MikeC- Nothing... just the double "bing"/beep when plugged in and out.

OK. Then go to control panel once again, "Programs and Features" and uninstall the Symantec software.

Can you give me some more information on your Modem/router? I need to check something.

Regards....Mike Connor

 

[alienalias]

I just removed Symantec and it's asking me to restart. Should I do that now or wait?

 

[Mike Connor]

I just removed Symantec and it's asking me to restart. Should I do that now or wait?

Restart.

Regards....Mike Connor

 

[DocBrown]

To MikeC- Nothing... just the double "bing"/beep when plugged in and out.

Can you give me some more information on your Modem/router? I need to check something.

Regards....Mike Connor

Make & Model ?

What Versions of Windows were on the 2 previous computers ?

 

[alienalias]

To MikeC- Nothing... just the double "bing"/beep when plugged in and out.

OK. Then go to control panwel once again, "Programs and Features" and uninstall the Symantec software.

Can you give me some more information on your Modem/router? I need to check something.

Regards....Mike Connor

Where can I find info on my modem or router, other than the bottom of the unit?

It is an Ubee modem, Model no. U10CO18.80.

Ubee Interactive | Support

 

[EzioAuditore]

Yes Pls do that immediately.

EDIT: Mike was fast.
Also, type msconfig in run box (hit Windows key+R) and uncheck every HP related item in startup tab. Apply and restart (it'll probably ask itself to do so).
And as others said, get rid of the bloatware. Use this tool- Welcome | The PC Decrapifier
Create a restore point first though in case if you need to revert back.
Try running 'ipconfig /flushdns' in an elevated command prompt (without the quotes).
Just my 2 cents. You're already being handled by experts.

 

[alienalias]

DocB- eMachine was Windows 7. Dell was XP. For eMachine I also had no Internet for a few days, trying to figure out problems. Had to finally go and get new modem because modem I had did not support Windows 7, and so they gave me this one...

 

[alienalias]

I just removed Symantec and it's asking me to restart. Should I do that now or wait?

Restart.

Regards....Mike Connor

OK... restarted.