Recent Windows Update Trouble - Home Premium

[rubyrubyroo]

The removal tools are the correct way to remove this type of anti-virus suits as the windows uninstaller does not have an accurate log file to uninstall certain components, many problems can result, depending on the SW that you potentially had, for one example instance is that some can lock files such as the windows restore point images. Otherwise viruses can use this exploit to reset themselves once removed. So the intended purposes are generally positive, but when removed many relics remain behind and therefore a method is created by the manufacture of each AV app to uninstall it properly.

Norton trial may have been included with your OEM windows, and Mcafee possibly as well without your noticing it. But irregardless, you should run the programs To BE SURE, if the software was never present. it will not do anything.

And since you said you did remove avast (I believe), I am guessing it was through windows control panel software removal tool and this needs to have the Mfgr's uninstall run for sure. Finding versions and what type of package it was may be difficult. I'll see what the sites say about this possibility, if anything.

 

[Hujoppi]

Ran all the programs like you told me to.

No change.

Still have to run everything as admin and other problems persist.

Help!

 

[rubyrubyroo]

For norton you should go to this page and start at step 2 follow them completele: https://www-secure.symantec.com/nor...ted+states&product=home&version=1&pvid=f-home

 

[rubyrubyroo]

I thought you just asked about having issues knowing which versions to run and not having the avast tool

How can I find out which Norton I had? As it was the one that came with Windows 7, so likely a trial period of some kind. The only trace I can find of it is Norton Online Backup, but I do remember uninstalling Norton when I got Avast.

Also, I don't think I've ever had this McAfee tool on my computer. Atleast as far as I know.

And as I removed Avast before with the normal tools, I do not have the file available anymore, so I can't actually use the Avast removal tool.

???

Mike

 

[rubyrubyroo]

did you read my question? It was a question and I need to have questions answered, because I am not there to understand what you are thinking or doing?

Thank you kindly,
Mike



EDIT: I'll have to check back, for a reply, because my dinner is 20 minutes cold , but I'll check back.

 

[NoelDP]

Ran all the programs like you told me to.

No change.

Still have to run everything as admin and other problems persist.

Help!

Have you checked your UAC settings? (Control Panel >Action Center>Security - check they are set to the Default level)

 

[rubyrubyroo]

Without the versions/date type of software, as was first asked when I arrived here, which of the 10 Norton removal tools/methods was used?

and the remaining two entry's elude to not having the right tool or knowing if the software exists, If this was not run properly permissions are the primary issue one encounters.


Mike

 

[NoelDP]

Without the versions/date type of software, as was first asked when I arrived here, which of the 10 Norton removal tools/methods was used?

and the remaining two entry's elude to not having the right tool or knowing if the software exists, If this was not run properly permissions are the primary issue one encounters.


Mike

Not so - the downlaod is ALWAYS the SynNRT.exe program in its latest form. The only difference in the possible addition of the BUMP program to the routine, and the instructions on how to save licenses and reinstall - none of which need concern our OP.
There is no difference in the removal itself. SymNRT scans for and removes ALL Norton products

 

[Hujoppi]

Right, so I checked my UAC settings and everything seems to be at Default.

And Mike, I figured out that it was the one and the same program for all of the versions so I ran that program till it was complete.

Any other possible fixes you guys might come up with? I'll go a bit deeper in explaining the problem:

I'm a gamer, multiplayer games preferred. Untill about a week ago everything was running smoothly. Used Mumble as my VoIP and played games like League of Legends(Which has a launcher/patcher) and EVE online(which goes straight to the game), along with BF3.

Now, after the problems occurred, the launcher for League of Legends seemed to have trouble connecting to the servers. Then when it would connect, it would shoot an error at me, claiming I didn't connect. At the same time, I started having trouble with EVE. I tried to launch it, it would start up the program, give me the games on cursor, but then stop working.

At the same time Mumble started acting up. Before this, I was able to use it in the background without running it as admin, and my push to talk keys would work through other programs. But alas, no longer. I had to start running it and most of my online games as Admin to even get them to start up properly.

But interestingly enough, BF3 was unaffected. I'm guessing thats thanks to the Origin/Battlelog system. But even Skype has been taken down by this problem, and that can't even be ran as an admin, so its just pure luck if I get it running properly.

Also, interestingly enough, it seems that the League of Legends launcher having trouble even when I run it as Admin. But when I run it right after a reboot, it works fine.

Hope this sheds some light on my perplexing problem.

 

[NoelDP]

Hmm, that last post is worrying - variable errors shout 'hardware' and/or 'malware' at me
Are you seeing any evidence of problems in the Event Viewer? - especially ones relating to networking?

 

[rubyrubyroo]

well skype and the games (as far as I am aware, as I admittedly don't have much time to play any!) both use quite a bit of real time streaming technology, I wonder if other software/web-based streaming is also affected.

Mike

 

[Hujoppi]

What should I be looking for in the Event Viewer?

 

[NoelDP]

What should I be looking for in the Event Viewer?

To be honest, I have no idea
Try filtering on error messages first (under Windows Application logs) to get rid of the informational fluff that's there.
Look for anyting involving networking (RAS, TCP/IP, NDIS, NDISWAN, etc.)

 

[Hujoppi]

Right, it seems to have spread into Origin/BF3 now as well.

This crap is driving me nuts.

 

[Hujoppi]

Right, I have located the problem.

Mumble.

When I have it running, I can't start programs. But thats the thing I use to find out if people are playing anything.

So its Windows Defender update thats doing something to Mumble which is causing trouble.

Any ideas?

I tried uninstalling and reinstalling Mumble, but it didn't remove the cache files, and I've had no luck finding on the internet how to get rid of them for a proper cleanup of Mumble files.

 

[NoelDP]

I have no Idea at all - Mumble is something that I have never used, and never intend to use ( I regret even getting a Facebook account <g>)

I would suspect, though, that uninstalling Mumble may be a good starting-point.
See what happens if you do that.