Some updates were not installed, Windows Update Error Code: 800704B3

[bintjbear]

Last successful update was on 15/07/2012, since then I didn’t turn on my netbook. 3 days ago I turned it on and had 11 important updates waiting to be installed. All failed over and over again. Been trying to solve this issue for 3 days and have done the following to no avail. Search box typed run and then entered msiexec /unregister , then msiexec /regserver
1. In Services, Windows Installer, already set to manual, clicked on start and received following pop up error, Windows could not start the Windows Installer Service on Local Computer. Error 5: Access Denied.
2. Changed Permissions so that users and administrators have full control on all HKEYs.
3. CMD: sfc /scannow – Windows Resource Protection did not find any integrity violations.
4. Saved on desktop Windows 7 msiserver.reg and double clicked on it.
5. Downloaded registry repair software.
6. In the HKEY_lOCAL_MACHINE/SYSTEM/CurrentControlSet/services/msiserver, deleted enum.
7. And others I can’t remember.

I cannot do a fresh install of Windows 7 as I do not have the cd. It’s just me and the netbook, and no cds. Any help will be most certainly appreciated. I’m tired but don’t want to give up.

 

[NoelDP]

You've made some large mistakes, I'm afraid.
Is your Recvoery parttion still intact? - Check your manual for the Recovery procedures,and back up your data to external media as a precaution.

Then attempt a System Restore to before you attemtped to repair the system.

Then post an MGADiag report - I have a suspicion I know what the problem is, and that should onfirm it (or tell me I'm well off base!)


http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

 

[bintjbear]

System Restore or back up not an option.

Ran the tool but couldn't copy the report you requested.

 

[NoelDP]

The error that sometimes appears when you click the copy button can be ignored - it simply means that the backup files could not be created on the disk. It will almost always still paste properly to your reply.

 

[karlsnooks]

Sorry to hear that you could not copy the report.

What precisely is your problem? Do you not know how to copy and paste?

 

[bintjbear]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
Windows Product ID: 00359-OEM-8992687-00007
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0758C2E5-045F-49B9-9335-A34A612E9263}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0758C2E5-045F-49B9-9335-A34A612E9263}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3024092028-4233257577-1104551663</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>T101MT</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404 </Version><SMBIOSVersion major="2" minor="6"/><Date>20100203000000.000000+000</Date></BIOS><HWID>16620100018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2072009
Installation ID: 021166410903070194075202235466195660444451230701440111
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 9YQTR
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 29/08/2012 21:15:38
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAIAAAABAAAAAwABAAEAJJRwNchjOrG47WpORpDsFrhNKKNyGQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC A_M_I_ OEMAPIC 
FACP A_M_I_ OEMFACP 
HPET A_M_I_ OEMHPET 
MCFG A_M_I_ OEMMCFG 
ECDT A_M_I_ OEMECDT 
OEMB A_M_I_ AMI_OEM 
GSCI A_M_I_ GMCHSCI 
SSDT PmRef CpuPm
SLIC _ASUS_ Notebook

 

[NoelDP]

The errror set I was expecting isn't present - so we'll have to see what we can discover, and fix manually.

First, please run the standard system tests....


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

attattch a copy of the CBS.log file to your response - you'll have to copy it to the desktop first.

 

[bintjbear]

CHKDSK - clean
SFC /SCANNOW - 100% no probs

 

[karlsnooks]

Shut down your computer.
Boot up into SafeMode.

Immediately go to a command prompt.
enter following command:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

Exit and reboot.

the file will be on your desktop.

 

[bintjbear]

2012-08-29 23:07:03, Info CSI 00000009 [SR] Verifying 100 (0x00000064) components
2012-08-29 23:07:03, Info CSI 0000000a [SR] Beginning Verify and Repair transaction
2012-08-29 23:07:20, Info CSI 0000000c [SR] Verify complete

 

[karlsnooks]

Please attach,in other words, upload the Sfcdetails.txt file.

Much easier to work with, edit, etc.

thanks,
karl

 

[bintjbear]

I did manage to manually install each update from microsofts website and the numbers started going down in the Windows Update window when I did a restart. The problem is that Windows Update won't automatically install it and fails when I prompt it to.

 

[bintjbear]

---

 

[NoelDP]

What happens when you attempt to scan for updates in WU?
What happens when you attempt to install the updates via WU?

 

[bintjbear]

I typed in Windows Update in Start and when the the window pops up to download and install updates for my computer, I see a number of important and optional updates. When I click install updates, they all fail with the 800704B2 error. However manually going into each update from the website used a Windows Standalone Installer which installed each update.

"MS Fix it" won't work either as Windows Installer Service cannot be accessed as it may not be correctly installed.

 

[NoelDP]

Please run the following commands in an Elevated Command Prompt

NET START WUAUSERV
NET START WUAUCLT
NET START BITS
NET START TRUSTEDINSTALLER
.
You should get either 'starting....started' messages, or 'already started' messages for each.

If you get 'could not start' - then post back with the exact error message and the service name that failed (it'll probably be TrustedInstaller)

 

[bintjbear]

See attached.View attachment net start cmds.txt

 

[NoelDP]

(The only error was actually my fault - sorry!)

try this -
NET START MSISERVER
SC QUERYEX MSISERVER

 

[bintjbear]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>NET START MSISERVER
The Windows Installer service is starting.
The Windows Installer service could not be started.
A system error has occurred.
System error 5 has occurred.
Access is denied.

C:\Users\Administrator>SC QUERYEX MSISERVER
SERVICE_NAME: MSISERVER
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 5 (0x5)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Users\Administrator>

 

[NoelDP]

SO - we've found the problem service, at least - now to work out why it's not starting.
I see you're apparently using the Built-in Administrator account - please tell us why?
Do you have an ordinary user account with Administrator privileges?