unable to remove malware? bug?

[theblueflash]

not sure how but ive picked up what i think is some malware. its an add-on tool bar called 'searchqu' and is by 'bandoo media inc'

i noticed it in my toolbar and deactivated it but my computer was progressively slower than normal. i decided to look into it when i kept getting 'windows explorer has stopped working' erros. this popped up everytime i tried opening a link in a new tab. that failed, error appeared and the link would open in a new window.

problem is. the toolbar and the company name dont appear in the remove programmes list. nor is there a programme in the start menu to highlight an uninstall option. searching the c: drive brings up 3 folders and a browser link. there are two folders within these which are called 'x64' and 'firefoxextension' if that helps.

ive searched with google and there are tonnes of jargon related fixes. downloading new software, uploading logs, deleting root files, moving this changing that. im a bit of a tech noob but can follow instructions quite well. please tell me removing this sort of unwanted s**t isnt that difficult?

i was using I/E 8 and i uninstalled that and installed I/E 9 hoping that would help but it is still there.

any help much appreciated.

 

[Bare Foot Kid]

Hello mate.



Have you tried running a full scan with the free MBAM, at the link below; that's the first thing to try?


Malwarebytes Free Virus Scanner

 

[Ztruker]

If MBAM doesn't fix it, try doing a System Restore to before it happened.

 

[theblueflash]

used a malware tool. didnt find it. after a little research i found it in program files. it was under 'ilivid toolbar'

there was an uninstall programme in there too. ran that and its now gone. the 'searchqu' option is still visible in the I/E toolbar options but its unavailable. so i guess its now gone. hope this helps anyone else as there are a lot of people with this problem ive seen.

cheers

 

[Jacee]

Flush the bad DNS cache and restore MS's Hosts file:
Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop. Right click to run as Administrator... your computer will reboot itself.

Next,

1. Go to ESET OnlineScan ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push