Windows 7 BSOD Errors '0x0000003b' and '0x00000050'.

[Abul Rahman Ema]

Hello

I've recently had a few alarming issues with my PC, the most recent ones relating to BSODs. The first BSOD was an error '0x0000003b'. According to Bluescreenview, it had something to do with my Nvidia drivers. This happened when I was running ModernWarfare 2 in the background, Skype, Google and VLC media player. This was about 2 or 3 days ago. I once again had a BSOD today. This time, it was an error '0x00000050' and had something to do with Direct X. It happened shortly after I exited Modern Warfare 2 and had Skype, Google chrome and VLC media player running. I have not tried any heavy games like BF4 or Watch Dogs recently, but they played fine a few weeks ago.
Some extra details: Very recently, a little over a week ago, I had changed a BIOS setting (disabled legacy booting) after which my PC did not turn on. It gave 3 beeps. I had removed one stick of RAM and my Graphics card, and flashed the BIOS, after which it ran fine. I decided to re-install Windows. I had lost my Windows 8 disk, so used Windows 7 instead. This fairly new installation of Windows 7 seems to be causing a problem. Also, I tried doing a Memory Diagnosis of Windows. I do not believe it found any errors. Another interesting note is that several games have crashed on my old installation of Windows 8 due to my Graphics driver not responding or some Direct X error, but it never caused any BSODs.

My specs: Intel DH61WW, 8Gb of Ram (2 sticks of 4gb Corsair memory), GTX 550Ti 1gb Inno 3D, Intel i5 2300, Antec 550W PSU.

 

[Arc]

Hi Abul Rahman Ema.

You have two crash dumps in the uploaded zip and none of them has anything with nvidia driver.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

[COLOR=Red]Windows 7 Kernel Version 7600 MP[/COLOR] (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Report us back about any further BSOD after installing Service Pack 1.
________________________________________

BugCheck 50, {fffff900c225bcf0, 0, fffff9600032c69d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner
---------

BugCheck 3B, {c0000005, fffff960001a4283, fffff88005a6c020, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

 

[Abul Rahman Ema]

Hi Abul Rahman Ema.

You have two crash dumps in the uploaded zip and none of them has anything with nvidia driver.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

[COLOR=Red]Windows 7 Kernel Version 7600 MP[/COLOR] (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Report us back about any further BSOD after installing Service Pack 1.
________________________________________

BugCheck 50, {fffff900c225bcf0, 0, fffff9600032c69d, 0}


Could not read faulting driver name
Probably caused by : win32k.sys ( win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+2d )

Followup: MachineOwner
---------

BugCheck 3B, {c0000005, fffff960001a4283, fffff88005a6c020, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

Thanks for the response; will do!
Also, I re-installed my Graphics driver after completely removing it and updated Direct X. Hopefully things go good.

 

[Abul Rahman Ema]

Update: I have now installed SP1. I will report any further BSODs.

 

[Abul Rahman Ema]

Well, no BSODs so far, but games are constantly freezing after a few minutes of play.

 

[Abul Rahman Ema]

Another update, looks like I may have found a problem (maybe THE problem?), it seems like my CPU temperatures are off the charts!
Under a little bit of load, it goes as high as 84c. Above 60 on idle and it doesn't shy away from 70. This is a big problem....

 

[Arc]

Under a little bit of load, it goes as high as 84c. Above 60 on idle and it doesn't shy away from 70. This is a big problem....

Let us see? Upload a screenshot of the summery tab of Speccy.
Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Yes, that is a big problem, but there are solutions.

 

[Abul Rahman Ema]

Under a little bit of load, it goes as high as 84c. Above 60 on idle and it doesn't shy away from 70. This is a big problem....

Let us see? Upload a screenshot of the summery tab of Speccy.
Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Yes, that is a big problem, but there are solutions.

Here you are. I suppose the first thing I should do is clean any dust in the heatsink and something that may block ventilation in the PC?

 

[Abul Rahman Ema]

Update: Well, although it was not done professionally, I cleaned quite a bit of dirt and dust from the PC. It's definitely a lot cleaner now, but it doesn't have seem to have made a major difference. 50*c at the start up. After 30 minutes of browsing, using a few programs like Skype, Chrome etc it goes upto 64-70.
I also noticed one of my Fans is not working. This could be the cause.

 

[Arc]

Dismantle the computer. Clean the entire inside very carefully. Clean all the air vents and fan grills so that it can blow the hot air out efficiently. Make it sure that all the fans are working properly. If not, replace them.

While re-seating the system, apply new thermal paste to the CPU.



Do it as early as possible; because that heat can damage the other parts.

Let us know whether it causes a change there or not.

 

[Abul Rahman Ema]

Dismantle the computer. Clean the entire inside very carefully. Clean all the air vents and fan grills so that it can blow the hot air out efficiently. Make it sure that all the fans are working properly. If not, replace them.

While re-seating the system, apply new thermal paste to the CPU.



Do it as early as possible; because that heat can damage the other parts.

Let us know whether it causes a change there or not.

Thanks for the suggestion. I'll try it out asap and report back soon.

 

[Arc]

Yes, do it asap. Controlling the heat is very necessary.

 

[Abul Rahman Ema]

So I cleaned the PC thoroughly again, removing any dust or debris. I also found out that the rear fan had not been connected properly. I've now reconnected it, and temperatures remain below 55*c for browsing. Not ideal, but definitely better. As for the thermal paste, I seem to be all out. For this I shall seek the assistance of a professional in any case. It's definitely a must, as I believe it's been a year since I put together the PC. Admittedly, it may not be entirely the PC's fault; I am in a rather warm room. Lots of sunlight, humidity, no air conditioning except for my ceiling fan and small portable fan. I'm sure that adds a little heat. I'll report any more BSODs and report my temps again, particularly with the reapplication of thermal paste.
Thanks!

 

[Arc]

I am in a rather warm room. Lots of sunlight, humidity, no air conditioning except for my ceiling fan and small portable fan.

Like my room. At 2 PM it was 42 degrees plus 68% humidity.

We need a thermal paste application each year before the summer starts, and as frequent dusting as possible.

 

[Abul Rahman Ema]

I am in a rather warm room. Lots of sunlight, humidity, no air conditioning except for my ceiling fan and small portable fan.

Like my room. At 2 PM it was 42 degrees plus 68% humidity.

We need a thermal paste application each year before the summer starts, and as frequent dusting as possible.

Thanks! That's my top priority. I also tested the PC and let Battlefield 4 run for a little while. Luckily, no BSODs or freezes. Things are improving. I'll shut it off for now.