Windows 7 Professional 64bit Update Error Code 8007370B

[Spewdog989]

Any more ideas? Not trying to be annoying, sorry If I am!

 

[NoelDP]

Sorry about the delay...
I *think* this will work...



I've uploaded a file - cddfix.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21972
Please download and save it to your desktop.
Right-click on the saved file and select Extract all...
Save it to the default location
This should create a file cddfix.reg

Now open an Elevated Command Prompt, and run the following command

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
(wait for the success message)

Then right-click on the cddfix.reg file, and select Merge
Accept the warnings, - you should then get a 'Success' message.
Close all windows, and reboot.


The run the CheckSUR tool again (there's a new version out - you should download a fresh copy!) and post the new CheckSUR log

 

[Spewdog989]

here's the new logs. The update still wouldn't work! Thanks for your work!

 

[NoelDP]

CheckSUR is now clear.
Please run another SFC /SCANNOW and post the new CBS.log - we'll see if anything has changed there.

 

[Spewdog989]

Here's the CBS.log file. Let me know if you need the whole folder! Thanks

 

[NoelDP]

Hmmm - there's nothing significant there that I can see.
Please upload the C:\Windows\windowsupdate.log file and I'll see if I can puzzle it out.
What's the current error code when you attempt the WU install?

 

[Spewdog989]

It is Code 80073712. This is so frustrating!

 

[NoelDP]

This appears to be the critical error....

2013-09-06 07:38:28:260  964 c90 Handler Generating request for CBS update F9164872-3E27-4410-B4FC-038814549BB1 in sandbox C:\Windows\SoftwareDistribution\Download\fd0c7235ea199c91f68801d3ffaa13a5
2013-09-06 07:38:28:261  964 c90 Handler Selected payload type is ptExpress
2013-09-06 07:38:28:315  964 c90 Handler UH: DpxRestoreJob returned 0x80070002
2013-09-06 07:38:28:315  964 c90 Handler Detected download state is dsHavePackage
2013-09-06 07:38:42:021  964 135c AU Launched new AU client for directive 'Download Progress', session id = 0x1
2013-09-06 07:43:17:059  964 5e8 Handler FATAL: CBS called Error with 0x80073712, 
2013-09-06 07:43:17:059  964 c90 Handler FATAL: UH: 0x80073712: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2013-09-06 07:43:17:060  964 c90 Handler FATAL: Request generation for CBS update complete with hr=0x80073712 and pfResetSandbox=0 
2013-09-06 07:43:17:060  964 c90 Handler FATAL: Error source is 106.
2013-09-06 07:43:17:060  964 c90 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GenerateDownloadRequest failed with 0x80073712.
2013-09-06 07:43:17:060  964 c90 DnldMgr Error 0x80073712 occurred while downloading update; notifying dependent calls.

I assume that you attempted the install from WU? Please try downloading the Service Pack for manual install -
Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Centre
7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso
You can either create a disk, or extract the ISO using WinRAR or similar

 

[Spewdog989]

yes, I tried from the WU. I tried your link and the one you called out, but it wouldn't run on my computer, I have 64-bit installed. I tried the one in the attachment and got a similar error message as from the WU.

 

[NoelDP]

Sorry - I pointed you at the universal installer, rather than the x64 file...

windows6.1-KB976932-X64.exe (on the same page)

Looks like you got the right one.
Please post the new WindowsUpdate.log file, and the CBS.log file - I'll see if there's anything there.

 

[Spewdog989]

Here they are! Thanks again

 

[NoelDP]

Hmmm - here's an interesting set of errors from the CBS log

2013-09-08 08:32:45, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.
2013-09-08 08:32:45, Info                  CBS    NonStart: Checking to ensure startup processing was not required.
[B]2013-09-08 08:32:45, Info                  CSI    00000004 No store version format found; DLL store format 0.0.0.6[/B]
2013-09-08 08:32:45, Error                 CSI    [EMAIL="00000005@2013/9/8:15:32:45.243"]00000005@2013/9/8:15:32:45.243[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:32:47, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:47, Info                  CBS    Startup processing thread terminated normally
2013-09-08 08:32:47, Info                  CSI    00000006 No store version format found; DLL store format 0.0.0.6
2013-09-08 08:32:47, Error                 CSI    [EMAIL="00000007@2013/9/8:15:32:47.800"]00000007@2013/9/8:15:32:47.800[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:32:48, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:48, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPICbsClient::Initialize:698)Failed to initialize session hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSystem::EnumerateCbsPackages:357)Failed to initialize CBS client hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Failed enumerating CBS packages
2013-09-08 08:32:48, Error                 CBS    SPI: (GetLatestVersionFromCBSStore:131)ATL exception hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:632)Failed to get latest version of Package_for_KB976902~31bf3856ad364e35~amd64~~6.1.1.17514 from the store hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Ending Compatibility\Applicability scan
2013-09-08 08:32:48, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80073712
2013-09-08 08:32:48, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x80073712
2013-09-08 08:32:48, Info                  CBS    SPI: Reporting Failed event
2013-09-08 08:33:34, Info                  CBS    SPI: SPInstall terminating, return code 0x3712
2013-09-08 08:33:34, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
2013-09-08 08:33:34, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002
2013-09-08 08:33:35, Info                  CBS    SPI: Deleting directory: C:\938336902bdc07b38721e4cc\849af1f98cf334579fb96bf922.  ret=2
2013-09-08 08:42:48, Info                  CBS    Reboot mark refs incremented to: 1
2013-09-08 08:42:48, Info                  CBS    Scavenge: Starts
2013-09-08 08:42:48, Info                  CSI    00000008 No store version format found; DLL store format 0.0.0.6
2013-09-08 08:42:48, Error                 CSI    [EMAIL="00000009@2013/9/8:15:42:48.390"]00000009@2013/9/8:15:42:48.390[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(6636): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::OpenCanonicalDataKey expression: (null)
[gle=0x80004005]
2013-09-08 08:42:48, Info                  CBS    Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Reboot mark refs: 0
2013-09-08 08:42:48, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X80073712 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2013-09-08 08:42:48, Info                  CBS    Idle processing thread terminated normally

Please run the following commands and post the results

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS\CanonicalData
REG UNLOAD HKLM\COMPONENTS

 

[Spewdog989]

Haha, I'm glad you find it interesting cause I have no idea what any of it means!


Here's the results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS\CanonicalData

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Catalogs
HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

C:\Windows\system32>

 

[NoelDP]

That looks OK - let's back up one..
run these in an Elevated Command Prompt, and post the results.

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS
REG UNLOAD HKLM\COMPONENTS

 

[Spewdog989]

Doesn't seem like there is a problem here either?

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
LastScavengeCookie REG_QWORD 0x1cea10935bace10
LastScavengeFlags REG_DWORD 0x7

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

C:\Windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.

C:\Windows\system32>

 

[NoelDP]

You're right
Perhaps it's time for a deep dive into the COMPONENTS hive....
(Dunno how much I'll be able to see, but>>)


I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or SkyDrive) and post a link.

 

[Spewdog989]

components.zip | SockShare

let me know if you want me to use a different fileshare site

 

[NoelDP]

Ouch - it looks to me as if there are large chunks of the registry missing
I'm going to ask for a second opinion.

 

[Spewdog989]

Hmm... that doesn't sound good... lol..

 

[NoelDP]

My second opinion has confirmed my suspicions - there is roughly half the data present in the COMPONENTS file that there should be.

There is no way that we can rebuild that much of it short of a repair install