Windows 7 unable to boot after installing Intel graphics driver

[a2l007]

Hi All,
My laptop is a dell inspiron 14r N4010 which is installed on win 7. One day, all of a sudden my windows was unable to boot. I force powered off the computer and upon restarting i got an error message that a recent h/w or s/w change has caused windows unable to boot. I tried system restore but no avail. I went ahead and reinstalled Windows 7 on my laptop and i could see that upon installing the Intel Graphics driver , I started to face the same issue again. Upon startup recovery, i get the following message:
Root cause found:
"A recent driver installation or upgrade may be preventing the system from starting "
Repair action: System files integrity check and repair
Result: Failed . Error code= 0x4005

Since I've zeroed in on identifying it to be the graphics driver issue, the question is how do i get the driver installed and have my system working. Without the driver, my screen looks ugly with the 800x600 resolution.
Also, I've been usng the same driver till the day my system first crashed with this issue. Can anyone please comment on how to get over this issue?

Thanks,
Atul

 

[maxie]

Hi Welcome to Seven Forums .. Which Driver have you been using ... ?

Was the Driver from the Dell Website ... You are looking for the Latest Intel series 4 Chipset Driver ..

Or do you just use Windows to update your Drivers ... ?

 

[a2l007]

Hi Maxie,
Thanks for replying. The driver that i've been using is the old Intel Graphics Media Accelerator driver. This has worked for me before, but now after installation, Windows fails to boot. Here is the URL of the driver:
http://downloads.dell.com/video/R268991.exe

I tried updating the drivers via the Windows update as well, but this is also giving me the same problem. Any further advice on this?

Thanks,
Atul

 

[maxie]

Install the Chipset Driver from the Link below ....

Product Support | Dell US

 

[a2l007]

Hi Maxie,
As per your suggestion, i installed the 3 chipset drivers and then installed the video driver again. I'm still facing the same issue.
Anything else that i can try out?

Thanks,
Atul

 

[maxie]

Which Video Driver did you Install ?...

 

[a2l007]

Hi Maxie,
I installed the Intel Graphics Media Accelerator driver. The URL for the driver is http://downloads.dell.com/video/R268991.exe

 

[maxie]

That Link you Posted is not a Graphics Driver as such ... The Graphics is included in the Chipset ...

Uninstall that Driver and then please Post me a screenshot of the Device Manager ...


The Link below will help you achieve this ..



http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html


Also extend the Display and System Devices in the Device Manager ...

Before Posting the screenshot ...

 

[a2l007]

Hi Maxie,
As you have suggested, I'm uploading the screenshots of my device manager page. Please review.






Thanks,
Atul

 

[maxie]

Thanks for Posting that ... Did your Computer ever have a second Graphics Card ? ..

 

[a2l007]

Hi Maxie,
I've not had any second graphics card. Most of the time, the Intel Graphics Media Accelerator driver helps me get the correct resolution. But since it is now crashing my system, i dunno what else to do.

 

[maxie]

Try the Driver below .. It may not work but worth a try ..

Intel GM45 Video, Graphics Media Accelerator HD, v.8.15.10.1994, A01 Driver Details | Dell UK

 

[a2l007]

I tried installing the driver you suggested, but still no avail. I also tried updating the existing Standard VGA driver via windows. It went ahead and installed the Intel HD driver. On reboot, I still face the same issue. Do you think this could be a hardware issue? Anyway that i can check the same?

 

[maxie]

Which Driver Version did Windows Install ? ..

 

[a2l007]

The driver version is 8.5. Following screenshot has the updated driver details:



Thanks,
Atul

 

[maxie]

It could well be a Hardware Issue .. Read the Link below ...

Dell Inspiron N4010 Intel(R) HD Graphics unable to update drivers - Laptop Video Forum - Laptop - Dell Community


Sorry there is not much else i can suggest ...

 

[marsmimar]

My apologies for jumping in.

Atul, do you know when this problem first appeared? A few days ago? A couple of weeks ago? You might be able to roll back your computer to a date/time prior to when the problem first appeared by using a restore point.

http://www.sevenforums.com/tutorials/700-system-restore.html

 

[a2l007]

Thanks for helping out Maxie. I guess i'll have to get in touch with a local dell service center.
Hi marsmimar,
Unfortunately, i reinstalled my windows after i started seeing this issue. From then on, whenever i install the intel graphics driver, i'm hitting this. So, i dont have any restore points as of now

 

[maxie]

Maybe doing a Clean Install might help .... I know you have recently done an Install .. This could be different though as it would not contain the Dell Bloatware ..

Read the Tutorial below ... It contains every thing you need including the ISO to get the perfect Install ...

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[marsmimar]

Hi marsmimar,
Unfortunately, i reinstalled my windows after i started seeing this issue. From then on, whenever i install the intel graphics driver, i'm hitting this. So, i dont have any restore points as of now

Maybe doing a Clean Install might help .... I know you have recently done an Install .. This could be different though as it would not contain the Dell Bloatware ..

Read the Tutorial below ... It contains every thing you need including the ISO to get the perfect Install ...

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Sorry, Atul. I completely misread your first post in which you said you reinstalled Windows 7 but continued to have the same issues. Sometimes my one remaining brain cell gets overloaded.

I agree with maxie about doing one more clean reinstall using gregrocker's tutorial. If the problem continues then it might be a case of the graphics card going bad.