Windows 7 Update Errors Codes 80073712 and 9C57

[g3ck0]

Hi guys,

I ran into Windows Update Errors Codes 80073712 and 9C57 when I try to run Windows Update on Windows 7 Professional SP1.

I've attached with this post a screenshot of the Windows Update error as well as the CBS logs.

I ran the latest System Update Readiness Tool (Feb 2014) before trying Windows Update again but it still gave me errors.

I also ran a SFC Scan using Admin privileges and attached a screenshot of it (which produced no errors although it finished in less than 10 seconds).

Please let me know how I can fix it and if you guys need anymore info to aid in your diagnostics please let me know.

I appreciate all the help!

 

[NoelDP]

You have registry corruption.

CheckSUR shows..

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

the background CBS log shows this..

2014-02-27 00:12:33, Error                 CSI    0000004c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #94731# from CCSDirectTransaction::OperateEnding at index 0 of 32 (0x0000000000000020) operations, disposition 0[gle=0xd015001a]
2014-02-27 00:12:33, Error                 CSI    0000004d (F) HRESULT_FROM_WIN32(14098) #93784# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2a26f70, mp = @0x2a27770, disp = 0)[gle=0x80073712]
2014-02-27 00:12:33, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-02-27 00:12:33, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

The SFC log is only 6 components long - it should be 6000++ !


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[g3ck0]

I just posted COMPONENTS.zip onto Dropbox. Let me know if the link works!

https://www.dropbox.com/s/1j5gamo7v5hxaep/COMPONENTS.zip

 

[NoelDP]

I have a feeling that this isn't going to do any good - there may well be too much damage - but we'll try it anyhow...


I've uploaded a file - gkoaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY %userprofile%\desktop\gkoaa\COMPONENTS C:\Windows\System32\config

If you get an error with either command, STOP THERE - reboot to Safe Mode, try again, and if it still fails, post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[g3ck0]

Ok, I ran the System Update Readiness Tool again and here are the logs.

Again, I appreciate you help!

 

[NoelDP]

Hmm - that's an unexpected response!....

Checking Packages
(f) CSI Unexpected Servicing Store Version 0x00000000 0.⸰　⸀㘀 0.0.0.6

I was pretty certain I got it right - but obviously my typing is worse than I thought

Please try the same procedure with the new gkab.zip file I've just uploaded - it should be right this time!

 

[g3ck0]

Nice! CheckSUR.log looks a lot cleaner this time

 

[NoelDP]

Phew
That looks fine now.
Please try another SFC /SCANNOW - post the new CBS.log and we'll see where we are.

 

[g3ck0]

I ran SFC /SCANNOW again and attached the logs. Let me know if it's what you are looking for!

 

[NoelDP]

The SFC is still failing because of registry corruption
There are over 12000 entries of the following type of error...

2014-03-01 03:13:00, Info                  CSI    00000147 Install-map entry missing component key in populate: [l:116{58}]"amd64_.netframework_31bf3856ad364e35_none_f5dd4e94975c8e4e" [l:28{14}]"6.1.7600.16385"

I can really see no alternative to a repair install.


Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html
- and they should help you get through it (it's not as difficult as it looks!)

 

[g3ck0]

Ok thanks, I will follow your advice. Do you think that a repair install will definitely fix this? What was the cause behind the registry corruption so that I can prevent it next time?

Also will I need to backup any data files before I do the repair install?

Thanks again for all your help.

 

[NoelDP]

This type of this can be caused by disk failure, or by power failure during a read/write of the file involved.
It can also be caused by injudicious use of so-called registry cleaners.

A repair install should certainly fix it.

 

[g3ck0]

I tried to do a repair install and it didn't seem to make any difference.

After repeating the process a couple more times, it seems like after the upgrade is done, it tries to restart the computer but then I encounter a BSOD DRIVER_POWER_STATE_FAILURE, after which Windows tries to revert back to the original Windows version.

Anyone know what causes this BSOD?

 

[NoelDP]

Here's an article on it - Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE (Windows Debuggers)

Because you're getting the error only under specific circumstances, I suspect that the problem is a bad driver somewhere - open Device Manager and check to see if any devices are disabled/flagged with either yellow warning triangles or red crosses

If they are, uninstall the driver involved.

 

[g3ck0]

Ok, the only icon that had a "!" mark on it was my mouse driver. I updated it and the "!" is no longer there.

Now I have another question. During the upgrade/repair install, I came across this message:

Could these 3 drivers also be causing the BSOD? The thing is I don't see any of these drivers listed under Device Manager and these are old peripherals that I no longer use (well except for maybe the Storage Controller). Are there any way to remove these drivers manually and safely?

Thanks.

 

[NoelDP]

If you open Device Manager, and click on the View option in the Menu bar, tick the Show Hidden Devices entry in the dropdown.

See if the devices appear there now - if so, uninstall them, and see if that helps.

 

[g3ck0]

I tried hitting Show Hidden Devices but it doesn't show up either.

For example, I was looking for "NETGEAR WG111v3 Wireless-G USB Adapter" under the Network Adapters menu and it wasn't in the list. Maybe the Windows Setup is just blindly scanning a bunch of dll files instead?

 

[g3ck0]

Anybody have any clue?