Solved Windows update Error codes 800736B3 and 9C57

[NoelDP]

All I can think of is to attempt to remove the affected files - which may be leftovers.
We'll do one as a test, then follow with the other two if it works
Open an Elevated COmmand Prompt, and run the following commands:

TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.

Then run CheckSUR again and post the result.

 

[divaesque]

Not sure why I'm getting error messages.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A
ERROR: The current logged on user does not have administrative privileges.

C:\Users\Sharon>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~3
1bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
6.1.1.0.cat: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\Users\Sharon>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf
3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

 

[NoelDP]

You're not using an Elevated Command Prompt...
Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[divaesque]

C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /A

INFO: There are no files (or folders) found with the specified pattern.

C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF)
C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~
6.1.1.0.cat: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

 

[NoelDP]

Odd - let's try this...

Open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /h

post the resuls

 

[divaesque]

C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.*
Volume in drive C has no label.
Volume Serial Number is 7AFE-D6C6

Directory of C:\Windows\servicing\Packages

07/06/2012 08:57 AM 7,679 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.cat
07/06/2012 08:27 AM 1,927 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.mum
09/11/2012 10:38 AM 7,702 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.2.0.cat
09/11/2012 10:33 AM 1,930 Package_for_KB2732500_SP1~31bf3856ad364e3
5~amd64~~6.1.2.0.mum
07/06/2012 08:57 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.1.0.cat
07/06/2012 08:27 AM 2,638 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.1.0.mum
09/11/2012 10:38 AM 7,702 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.2.0.cat
09/11/2012 10:33 AM 2,641 Package_for_KB2732500~31bf3856ad364e35~am
d64~~6.1.2.0.mum
8 File(s) 39,921 bytes
0 Dir(s) 374,146,641,920 bytes free

C:\windows\system32>DIR C:\Windows\servicing\Packages\Package_for_KB2732500*.* /
h
Invalid switch - "h".

C:\windows\system32>

 

[NoelDP]

The files are definitely there, then - Ah- for whatever reason, the TAKEOWN command doesn't like the asterisk (*) as a wild card

so we'll have to do the ownership transfer specifically...

TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A
ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)
REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 
 
.

 

[divaesque]

C:\windows\system32>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB27325
00_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

SUCCESS: The file (or folder): "C:\Windows\servicing\Packages\Package_for_KB2732
500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat" now owned by the administrators gro
up.

C:\windows\system32>ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant AdministratorsF)
processed file: C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856
ad364e35~amd64~~6.1.1.0.cat
Successfully processed 1 files; Failed processing 0 files

C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

C:\windows\system32>

 

[NoelDP]

Interesting - perhaps the file is too corrupt, or perhaps Windows has it open.

Please run a CHKDSK /F from an Elevated Command prompt - reboot when requested, then try the last command again.
If it still fails, try the last command again while in Safe Mode.

 

[divaesque]

Thinking I did something wrong. Was not able to run elevated command prompt as administrator in safe mode, but while it safe mode I did run command as instructed and received:

C:\Users\Sharon>C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
'C:\windows\system32' is not recognized as an internal or external command, operable program or batch file.

 

[divaesque]

Hey there! Any more thoughts on this one or is it time for me to reset it back to factory settings?

 

[divaesque]

Any new thoughts on this issue? Thanks!

 

[NoelDP]

Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.

 

[divaesque]

Sorry about that - too many threads!

The only thing I can think of is that Windows is attempting to read the file and preventing access - try it again while in Safe Mode.

I wasn't able to run elevated command prompt as administrator in safe mode. What did I do wrong?

 

[NoelDP]

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

 

[divaesque]

To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

I figured out what I did wrong. I booted in safe mode with command prompt instead of simply safe mode. Sorry, stupid mistake. Live and learn.

When I ran the elevated command prompt I got invalid argument for KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

I'll try again tomorrow with fresh eyes.

 

[divaesque]

I ran CHKDSK /F and the last command in the elevated command prompt (for realz!) normally and in safe mode and received the same error message. Access is denied.
C:\windows\system32>REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~
31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1
Access is denied.

 

[NoelDP]

You have to run the proper ICACLS command first - see my post #27

 

[divaesque]

In Safe Mode I opened Elevated Command Prompt with networking so I could better read the code you posted. Tried several times, same error message. I also could not tell if there was a space in "AICACLS" so I tried both ways.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /AICACLS C:\Windows\servicing\Packages\Pack
age_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant AdministratorsF
)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~am
d64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - '/AICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sharon>TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_S
P1~31bf3856ad364e35~amd64~~6.1.1.0.* /A ICACLS C:\Windows\servicing\Packages\Pac
kage_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.* /grant Administrators
F)REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e~amd
64~~6.1.1.0.cat xxxx.old1
ERROR: Invalid argument/option - 'ICACLS'.
Type "TAKEOWN /?" for usage.

C:\Users\Sharon>

 

[NoelDP]

for some reason your copy/paste is ignoring the line-breaks in the code - resulting in the errors you see.
try this instead...

TAKEOWN /F C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /A

ICACLS C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat /grant Administrators:(F)

REN C:\Windows\servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat xxxx.old1 

.