Windows 7 x64 hangs when shutting down

D0natell0

New member
Local time
8:18 PM
Messages
3
I've got problems with this system I'm building where it hangs (crashes?) on shutdown.

System:
Motherboard Commell (QM67) LV-67HTXD
CPU Intel Core i7-2620M
RAM 2x 4GB, DDR3, 1333MHz, Kingston
PSU MiniBox M2-ATX-HV

1. The problem only appears in Windows 7 64 bit
2. Clean start and shutdown in Win XP - implies software issue not hardware
3. I haven't tried Win7 32bit yet.

Here's some details of my investigation so far:-
All of these tests failed to solve the problem.

Unplugged all devices.
Fresh install
Added manufacturer base drivers.
Windows updates applied
Safe mode
Windows clean start
only one memory slot filled (both slots)

In desperation I've created a trace file (using this article Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums)

Here's the links to the trace output:
https://docs.google.com/open?id=0B4rN34R0_QVjUktHTE14QVlPMWs
https://docs.google.com/open?id=0B4rN34R0_QVjM05XSEV1b0JiZGc

Please help! :cry:
 

My Computer My Computer

OS
Windows 7 Pro x64
You're probably not going to like this, but according to your shutdown trace, Windows itself took 4.2 seconds to shut down. How long does it take to shutdown, and what do you see on screen (and for how long) in this case?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 10 Pro x64
CPU
Intel Core i7 4790K @ 4.5GHz
Motherboard
Asus Maximus Hero VII
Memory
32GB DDR3
Graphics Card(s)
Nvidia GeForce GTX970
Sound Card
Realtek HD Audio
Screen Resolution
1920x1200
Hard Drives
1x Samsung 250GB SSD
4x WD RE 2TB (RAIDZ)
PSU
Corsair AX760i
Case
Fractal Design Define R4
Cooling
Noctua NH-D15
Back
Top