Solved Windows NO LONGER backing up

[egonvdv]

Hello,

Everything worked fine until recent.

I backup wireless to a external HD drive which is connected to an airport extreme.

All of a sudden backup started to fail because:

The network path was either typed incorrectly, does not exist, or th network provider is not currently available. Please try retyping the path or contact your network administrator. (0x800704b3)

However, I CAN access the HD directly from my pc

I then hooked up the HD DIRECTLY to my pc and tried to run backup.

Only now it fails for a diferent reason:
The backup was not successful. The error is: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037).

- I tried with a different HD
- I tried a completely new backup
- i tried switching off McAfee anti virus & firewal
- no new software was installed on my Pc or any other changes were made to the system

I reeally am lost, especially as there seems to be 2 diferent problems between wireless backup & via direct USB port...?

herebelow 3 error messages that windows gives when trying to back up
to the HD when connected DIRECTLY to the pc:

1)

The backup was not successful. The error is: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037).


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Backup" />
<EventID Qualifiers="0">4104</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-28T04:48:07.000000000Z" />
<EventRecordID>38237</EventRecordID>
<Channel>Application</Channel>
<Computer>Egon-PC-HOME</Computer>
<Security />
</System>
- <EventData>
<Data>Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037)</Data>
<Binary>37000081E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
</EventData>
</Event>


2)

Fault bucket 1084420110, type 5
Event Name: WindowsBackupFailure
Response: Not available
Cab Id: 0

Problem signature:
P1: Backup
P2: 6.1.7601
P3: 0x81000037
P4: 11
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\WINDOWS\Logs\WindowsBackup\WindowsBackup.1.etl

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Backup_37c94a3f7f9dc50e1a69c36b71e2ccbefec74cf_83ec3204

Analysis symbol:
Rechecking for solution: 0
Report Id: 6f370672-d86f-11e1-ae70-88532e3b8b47
Report Status: 0

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-28T04:48:16.000000000Z" />
<EventRecordID>38238</EventRecordID>
<Channel>Application</Channel>
<Computer>Egon-PC-HOME</Computer>
<Security />
</System>
- <EventData>
<Data>1084420110</Data>
<Data>5</Data>
<Data>WindowsBackupFailure</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Backup</Data>
<Data>6.1.7601</Data>
<Data>0x81000037</Data>
<Data>11</Data>
<Data />
<Data />
<Data />
<Data />
<Data />
<Data />
<Data>C:\WINDOWS\Logs\WindowsBackup\WindowsBackup.1.etl</Data>
<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Backup_37c94a3f7f9dc50e1a69c36b71e2ccbefec74cf_83ec3204</Data>
<Data />
<Data>0</Data>
<Data>6f370672-d86f-11e1-ae70-88532e3b8b47</Data>
<Data>0</Data>
</EventData>
</Event>


3)

Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{4a2209a7-3a1e-11e1-87c0-88532e3b8b47}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly. Check security on the volume, and try the operation again.

Operation:
Removing auto-release shadow copies
Loading provider

Context:
Execution Context: System Provider



- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="VSS" />
<EventID Qualifiers="0">12348</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-28T05:11:49.000000000Z" />
<EventRecordID>38240</EventRecordID>
<Channel>Application</Channel>
<Computer>Egon-PC-HOME</Computer>
<Security />
</System>
- <EventData>
<Data>\\?\Volume{4a2209a7-3a1e-11e1-87c0-88532e3b8b47}\</Data>
<Data>Operation: Removing auto-release shadow copies Loading provider Context: Execution Context: System Provider</Data>
<Binary>2D20436F64653A2053505250524F564330303030323333312D2043616C6C3A2053505250524F564330303030323237332D205049443A202030303131393233322D205449443A202030303131393730342D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>


Any help would be appreciated...

Krgds
Egon

 

[Kaktussoft]

Turn system restore off on all disks. Afterward enable it again with settings you wish
Turn System Restore on or off
No errors? If no errors make a manual restore point (on same dialog)

 

[Kaktussoft]

The network path was either typed incorrectly, does not exist, or th network provider is not currently available. Please try retyping the path or contact your network administrator. (0x800704b3)

However, I CAN access the HD directly from my pc
=>most likely this errormessage is not true.

Even backup program is not the problem. Problem is

Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{4a2209a7-3a1e-11e1-87c0-88532e3b8b47}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly. Check security on the volume, and try the operation again.

Focus on that error

 

[Kaktussoft]

Do you have a Q drive in windows explorer?
Local Disk Q:\ Access Denied; 0 Bytes; File - Microsoft Answers

 

[egonvdv]

thanks reply

yr system restore tip not working:
- wireless back up starts & runs for a while (IE; it actually backs up files), but then get the error saying "path not correct".
- same goes for "direct" backup (HD connected via usb); it runs for a while & then: Backup failed while trying to read from the shadow copy

disc Q is to re-install the pc to factory (it's a dell) & is a partition of disc C. but i have not selected this to be backed up.

how do i go about fixing: "" Volume Shadow Copy Service warning: VSS was denied access..." .......?

 

[Kaktussoft]

Did you check "include system image"?
Try the create "system image backup". What partitions does it include?

 

[Kaktussoft]

Start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
Post screenshot with all values visible

Post screenshot of disk management with all fields visible as well

 

[Kaktussoft]

thanks reply

yr system restore tip not working:

What didn't work?? Clouldn't you turn it off? Clouldn't you turn it on?
Couldn't you create a manual restore point?

 

[Kaktussoft]

In elevated command prompt

vssadmin list volumes

post output

 

[egonvdv]

Did you check "include system image"?
Try the create "system image backup". What partitions does it include?

ok so now all of a sudden i can backup with HD directly connected to pc.
(without system image)

wireless it still fails.

i can not backup a system image wireless because the HD is in fat32
(windows does not support this for system image)
it's in fat32 because the airport-extreme does not support ntfs (apple!)

 

[egonvdv]

Start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
Post screenshot with all values visible

Post screenshot of disk management with all fields visible as well

like this?

 

[egonvdv]

thanks reply

yr system restore tip not working:

What didn't work?? Clouldn't you turn it off? Clouldn't you turn it on?
Couldn't you create a manual restore point?

turned it off & on on C. & did create restore point

turned it on & off on the external HD connected via usb

it does not show the HD whezn connected wireless (via airport extreme)

 

[egonvdv]

In elevated command prompt

vssadmin list volumes

post output

sorry, but how do i do this...?

 

[Kaktussoft]

In elevated command prompt

vssadmin list volumes

post output

sorry, but how do i do this...?

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

[Kaktussoft]

Start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
Post screenshot with all values visible

Post screenshot of disk management with all fields visible as well

disk management screenshot please!

 

[Kaktussoft]

Start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
Post screenshot with all values visible

Post screenshot of disk management with all fields visible as well

like this?

The initial VSS error: Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{4a2209a7-3a1e-11e1-87c0-88532e3b8b47

In REGEDIT this number is also found! Look at the data next to it. That number is exactly the same as at \DosDevices\Q!!

Q is the problem!! Are "restore points" enabled on Q?? Disable system restore on Q!
In disk management remove drive letter Q from that partition. Now reboot (don't know if that's necessary). Now backup should work

 

[egonvdv]

In elevated command prompt

vssadmin list volumes

post output

sorry, but how do i do this...?

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

hope this is correct?

 

[egonvdv]

Start REGEDIT and goto key HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices
Post screenshot with all values visible

Post screenshot of disk management with all fields visible as well

like this?

The initial VSS error: Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{4a2209a7-3a1e-11e1-87c0-88532e3b8b47

In REGEDIT this number is also found! Look at the data next to it. That number is exactly the same as at \DosDevices\Q!!

Q is the problem!! Are "restore points" enabled on Q?? Disable system restore on Q!
In disk management remove drive letter Q from that partition. Now reboot (don't know if that's necessary). Now backup should work

no restore points on Q

how do i get to disk management? (i'm really sorry but my knowledge of comuters does not go far beyond turning them on & off )

 

[Kaktussoft]

http://www.sevenforums.com/tutorials/82994-drive-letter-add-change-remove-windows-7-a.html

 

[Kaktussoft]

sorry, but how do i do this...?

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

hope this is correct?

Yes it was correct... but also fails

After deleting drive letter Q and a reboot: Enter elevated command prompt again

vssadmin list shadows