Solved Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

[BenB]

I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

 

[richc46]

We can offer the best assistance if you would upload the following information
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[BenB]

Thanks for quick response.

I tried following these instructions however how I am struggling working out how to run the diagnostic tool without being able to get into anything.

Additional:
I have found a thread I am trying best to follow that starts with running Windows Defender Offline. I have downloaded the file to a USB Stick but am still stuck because there is no way to download the updates.

The instructions say my USB Stick needs to have an internet connection. Am I being daft? How does a USB Stick have an Internet connection? i.e. how do I run Defender Offline or rather how do I update it without an Internet Connection?

 

[richc46]

Do you have a Seven install DVD. Not the one that comes with a new computer?

 

[BenB]

Nope sorry. I thought I had made a recovery disc but I must have foolishly not done so.

I received no OEM disc when I bought the PC.

 

[richc46]

You may have to borrow a computer, to burn the CD
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

 

[BenB]

I have my work laptop with Win 7 but think it is 32 bit. Would I need to find someone with a 64 bit version to do this?

 

[richc46]

Use option 2

 

[BenB]

OK, so to be clear (and apologies for being slow), my PC is 64 bit so I need another 64 bit machine to create a system receovery disc. I cannot use a 32 bit version?

 

[richc46]

You need the same bit, so yes.

 

[BenB]

OK. Thanks so much for taking the time to advise me. It is greatly appreciated.

 

[richc46]

This is your call
If you have a product key number, even without a install DVD, we can reinstall.
Interested?
We can save your stuff.

 

[BenB]

I wouldn't know where my product key number is I'm afraid. It's legit OEM but the documentation I received from the system builder wasn't the best.

 

[richc46]

This is how you get your key
Magical Jelly Bean Keyfinder v2.0.8 Review
Once you get your key, let me know.
BUT
Do not post it in the Forum

 

[BenB]

I downloaded and installed it on my laptop (which is not the device I am having issues with). Then realised how Jelly Bean works. It obviously needs to be downloaded and installed on the device I am having issues with.

But how do I do this if I cannot even get to Safe Mode?

 

[richc46]

You are right, that option is a no go.

 

[BenB]

Thanks anyway.

 

[richc46]

Your best bet is to borrow a computer and try to make the repair disc

 

[BenB]

Sure thing. This I will do.

Just one thing, does the repair disc do just what it says? i.e. repair Windows and keep all the drivers and data safe?

 

[richc46]

Unfortunately, its not an install CD, which is needed to make repairs, its a recovery CD. You boot from it and it brings you to the recovery options.
eg
Last known good configuation
System Restore
etc.
Your stuff is suppose to be safe.
If you can borrow an install CD, post and I will tell you how to repair and your stuff will be safe. Of course I will not guarantee that, but it is suppose to be safe.