windows update to ie10 and/or ie11 problems, error 9c57

[jls667]

I have been trying to use windows update for ie10. I always get a Code 9c57 error. Now that ie11 is out, I have been trying that update with the same error. I have tried all the suggestions that I could find around the internet.

Hardware: Dell XPS M1330 laptop
OS: Windows 7 64bit

As per the suggestions for this thread, I have attached my CBS.zip file.

Any suggestion would be greatly appreciated.

 

[NoelDP]

Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat  
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

I don't recall ever seeing this error before.

I'll have to research it.

back tomorrow - hopefully!

 

[jls667]

I found lots of references to this error, but none of the solutions seemed to work.

 

[NoelDP]

One thing that seems to have worked for some, is reinstalling the affected updates.


All the ones listed here are earlier versions of updates which have been re-released.

DOwnload them and install the latest versions, and run another CheckSUR - post the results.
If the updates fail, note the error message for each.

Download Update for Windows 7 for x64-based Systems (KB2732500) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2647753) from Official Microsoft Download Centre
Download Update for Windows 7 for x64-based Systems (KB2729094) from Official Microsoft Download Centre

 

[jls667]

I get messages telling me the update is not applicable to me.

 

[NoelDP]

What happens if you attempt to uninstall one of them?

Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:2729094

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

If it succeeds, reboot, then run another CheckSUR report, and we'll see what's happened.

 

[jls667]

What is a CheckSUR report?

 

[NoelDP]

The System Update Readiness Tool - you ran it earlier when you followed the Windows Update Posting Instructions

 

[jls667]

Thanks. I have the updated file attached.

 

[NoelDP]

No change did the uninstall give an error, or a success message?

 

[NoelDP]

... hold on - that CheckSUR log is the old one from the other day!

Please run the tool again (the one you downloaded) first, then just upload the CheckSUR.log file.

 

[jls667]

The uninstall seemed to work fine.

 

[jls667]

I thought I had run the program correctly before. I think it worked this time.

 

[NoelDP]

You're running SFC, not CheckSUR (KB974821)
Here's my usual boilerplate.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

 

[jls667]

I have attached the CheckSUR.zip file.

 

[NoelDP]

The good news it that that's what I wanted - the bad news is that what we tried didn't work

I've asked a couple of experts if they gave any ideas - don't run away!

 

[jls667]

Did the experts come up with anything?

 

[NoelDP]

Try installing this update...
http://www.microsoft.com/downloads/details.aspx?FamilyId=d3312392-ab44-480f-bf11-bed68fa74498
- what happens?
If it succeeds, run the CheckSUR tool again, and post the new CheckSUR.log file

 

[jls667]

I received the error this update is not applicable.

 

[NoelDP]

Hmm - let's have a close look at one of the updates involved...

Please open an elevated Command Prompt, and run the following commands.

MD %userprofile%\desktop\npfiles
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~0.0.0.0"  >>%userprofile%\desktop\npfiles\regexp1.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0" >>%userprofile%\desktop\npfiles\regexp2.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Server-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp3.txt
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~0.0.0.0" >>%userprofile%\desktop\npfiles\regexp4.txt
COPY C:\Windows\servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.*.* %userprofile%\desktop\npfiles
.

They will create a new folder on your desktop - npfiles - please zip it up, and attach it to your reply.