baileyd1975
New member
Thanks so much for your help!
My Computer
At a glance
Windows 7 Professional 64 bit
- OS
- Windows 7 Professional 64 bit
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airahcaz
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Thread Starter
Factory Restore. PC is connected via ethernet.
Uninstalled Norton Trial.
Installed:
Avast
Disabled Windows Defender
MS Office
Firefox
Canon Wireless Printer.
No issues.
Again in morning, boot takes well over 10 minutes and blue screens.
restart in Safe Mode (really quick)
Select boot scan in Avast.
Hardisk is working but no signal to monitor - left it for several minutes and now about to force shutdown
Functioned as usual thourghout the day
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airahcaz
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Thread Starter
Actually, as I see that the hard drive light is sporadic, indicative of good activity, not static, maybe the option I chose
All hard drives
System files
Startup
Will continue to run overnight. I'm no worse off, just find it odd that there is no signal to the monitor, whereas it was previously showing file by file progress at a command prompt type screen...
All hard drives
System files
Startup
Will continue to run overnight. I'm no worse off, just find it odd that there is no signal to the monitor, whereas it was previously showing file by file progress at a command prompt type screen...
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Make sure you have worked through all of these steps: Win7 troubleshooting fundamentals
Do you have access to a Win7 Installation DVD for your version to consider clean reinstall? An HP computer is so clogged with bloatware and useless factory utilities that sometimes it takes clean reinstalling with just the OS to free it up: http://www.sevenforums.com/installation-setup/125874-re-install-windows-7-a.html#post1086729
Do you have access to a Win7 Installation DVD for your version to consider clean reinstall? An HP computer is so clogged with bloatware and useless factory utilities that sometimes it takes clean reinstalling with just the OS to free it up: http://www.sevenforums.com/installation-setup/125874-re-install-windows-7-a.html#post1086729
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airahcaz
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Thread Starter
I have a DVD as part of the recovery/repair disk creation, as well as about 6 other disks as part of recovery image creation.
System is 2 months old, but best buy will charge a restocking fee. I probably need to call them and maybe also HP
System is 2 months old, but best buy will charge a restocking fee. I probably need to call them and maybe also HP
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Did a Win7 installation DVD come with the computer. Doubtful unless it's a business computer. If it's only a Factory Recovery Disk then you get the bloatware reinstalled as well.
If it's under warranty I would call tech support which is included for the first year, along with a full replacement warranty.
If it's under warranty I would call tech support which is included for the first year, along with a full replacement warranty.
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airahcaz
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Thread Starter
No DVD came w the PC.
Will do. I ran full computer avast scan last night and woke up to a succesful completion.
However, the default power saving mode is set to turn monitor off in 10 mins and sleep in 20 minutes. Monitor remained on and PC was clearly awake.
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The #1 culprit blocking sleep is display adapter. Update in Device Manager to latest cued in optional Windows Updates, from the Support Downloads webpage for your computer model, or from the Device's maker. You may need to roll it back to a previous version - you can see all installed adapters on Display adapter>Driver>Update Driver>Browse my computer>Let me pick from a list.
Check also the performance log to see what devices are failing at time of sleep: http://www.sevenforums.com/general-...-lags-every-couple-seconds-2.html#post1131640
I believe you said you have a backup image. If sleep was working or the install was working better overall at time image was made, you may want to restore from that image: http://www.sevenforums.com/tutorials/675-system-image-recovery.html
If these don't help, add it to the list for tech support as they need to get your computer running correctly or replace it within the first year - ideally with enough time to fully shake out the replacement.
Check also the performance log to see what devices are failing at time of sleep: http://www.sevenforums.com/general-...-lags-every-couple-seconds-2.html#post1131640
I believe you said you have a backup image. If sleep was working or the install was working better overall at time image was made, you may want to restore from that image: http://www.sevenforums.com/tutorials/675-system-image-recovery.html
If these don't help, add it to the list for tech support as they need to get your computer running correctly or replace it within the first year - ideally with enough time to fully shake out the replacement.
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airahcaz
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Thread Starter
Ok, updated the display driver.
The long run ot only happens in the morning; I'll check again tomorrow, and since I did a restore already, System Image Recovery may be my last resort (I also have the repair disk, but that is probably the same as repair selection offered on the PC F8 options)?
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http://www.sevenforums.com/tutorials/668-system-recovery-options.html
I'd use the Repair CD if you have it because F8 Advanced Boot Tools run from the same disk as problem install, hence CD/DVD is a more stable platform for repair or reimaging.
I'd use the Repair CD if you have it because F8 Advanced Boot Tools run from the same disk as problem install, hence CD/DVD is a more stable platform for repair or reimaging.
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airahcaz
Guest
Thread Starter
Well, once again, I shutdown and restarted several times last night, no problems.
This morning, it took long to boot again, and Avast was turned off when windows came up, I had to turn it on manually.
I have a Repair Disk, that I manually created a few weeks ago; I suppose my next step is to try it, and if I experience the same problem tomorrow morning, I will do a full image restore with the 6 DVD's I created.
Even Event Viewer is taking a long time, and is there anywhere specific that will tell me what was taking so long this morning?
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Check the Administrative View and Performance logs: http://www.sevenforums.com/general-...-lags-every-couple-seconds-2.html#post1131640
There is a new startup manager http://soluto.com/ in beta that is coming along quite nicely and can map your entire startup with tips and buttons for what can be Delayed or Paused (turned off at startup until you open the program). I recommend trying it, then advancing if necessary to the tool the pro's use which I posted above.
There is a new startup manager http://soluto.com/ in beta that is coming along quite nicely and can map your entire startup with tips and buttons for what can be Delayed or Paused (turned off at startup until you open the program). I recommend trying it, then advancing if necessary to the tool the pro's use which I posted above.
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airahcaz
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Thread Starter
7009: A timeout was reached (30000 milliseconds) while waiting for the avast! Antivirus service to connect.
7000,7009,7022,7009,7009,7009,7000,7001 follow, all related to the Service Control Manager
Solutions I have read is to increase the timeout period in registry, but that doesn't make senses to me?
how do i export to file as an attachment?
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airahcaz
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Thread Starter
could it also be my DHCP attempting to get a new internet connection in the morning? (ethernet connected)
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airahcaz
Guest
Thread Starter
I wouldn't have changed the bios myself, should I look to reest or for an upgrade?
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airahcaz
Guest
Thread Starter
HP support thinks it might be related to my wireless Canon MP495 printer and print spooler, so I deleted the printer altogether and will assess tomorrow morning.
They also suggested resetting the bios, which I will do, but I didn't touch the bios, so not sure what a reset will do (there is no current newer bios as well).
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Uninstall Avast and try MS Security Essentials. They are pretty much interchangeable in terms of lightweight and effective. I often swap them if one is causing a snag.
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airahcaz
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Thread Starter
That's where I started! Deleted Norton Trial, installed MSE, deleted MSE, replaced with Avast per your earlier post
Now I'm told to run the HP Smart Drive Test from BIOS options which will run for 81 minutes...
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I'd go along with HP as they decide whether to RMA parts or the whole machine. You will learn a lot about troubleshooting your computer and how these OEM's work.
Running a drive test means they are focusing on HD as a possible candidate for RMA. If this doesn't work to your liking, you can press them to RMA the entire machine at any point along the way.
A reasonable goal with this is to get the RMA returned and shaken out to know that you've got a keeper well before your one-year warranty runs out.
Running a drive test means they are focusing on HD as a possible candidate for RMA. If this doesn't work to your liking, you can press them to RMA the entire machine at any point along the way.
A reasonable goal with this is to get the RMA returned and shaken out to know that you've got a keeper well before your one-year warranty runs out.
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airahcaz
Guest
Thread Starter
I actually doubt it is a hardware issue. Memory tests passed. Hard Drive test passed, no issues. Avast full Boot Scan also passed, no issues.
Reset BIOS to default (even though I didn't change anything there before anyway)
Deleted Canon MP495 Wireless Printer.
Ran CCCleaner, and installed Soluto.
Not sure it makes sense to go back to MSE, but I can boot tomorrow morning, and if I experience the same problem, can try that, but would have to suspect it would be something else.
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