How can I get my usb drivers working?

[jasv2]

Unless the drivers are packaged with something not so obvious, I don't think they offer usb drivers on the page. I definitely checked. If the usb drivers were there they need to be in a format that the windows recovery disc can install which seems to be inf files in this case. A relative of mine has the same Dell machine and emailed the usb drivers I needed but the install still failed.

 

[brianzion]

is it not called "universal serial bus controllers"

*update* just had a look on dell for you i see what you mean >>> http://support.dell.com/support/dow...bIndex=&scanSupported=False&scanConsent=False

 

[pooch]

Have you received your PCI card yet?

 

[brianzion]

have you looked at the power scheme you are using and checked the usb settings there?

 

[brianzion]

Reinstall the USB controllers
======
1. Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter". Click "Continue" if necessary.
2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

Then, restart your computer and Windows 7 will reinstall all USB controllers automatically.

If the issue persists, also perform the following suggestions:

Delete the Upperfilters and Lowerfilters value for USB device
=====================================
1. Click the "Start" button, type "regedit" (without quotation marks) in the “Search" bar and then press “Enter”.
2. Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}

3. Right click the {36FC9E60-C465-11CF-8056-444553540000} entry, choose "Export", select “Desktop” in the “Save in” box and type "backup" (without quotation marks) in “File Name”. Click “Save”.

Please Note: The backup file is on the Desktop and named “backup.reg”. We can simply restore the registry by double-clicking the “backup.reg” file.

4. Highlight this key ({36FC9E60-C465-11CF-8056-444553540000} ), on the right pane, and then check if “Upperfilters” and “Lowerfilters” value are present. If so, please right click on the values and select "Delete" to remove them.
5. Restart the computer to check the issue.

Tips for solving problems with USB devices>>> http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.* If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Double-click Universal Serial Bus controllers and check to see if all your USB ports, hubs, and controllers are functioning correctly. Any devices not functioning will have a yellow exclamation mark in front of them.

If Device Manager shows any USB ports, hubs, or controllers are not functioning, check for updated drivers.

 

[jasv2]

@brianzion I cannot do the things you suggest because they require me to be in Windows. If I could get into Windows there would be no problem. The underlying difficulty behind this whole ordeal has been trying to fix Windows outside of Windows.

 

[Britton30]

Hello again, did you get a PCI USB card or something like that?
Without reading the whole thread, have you tried a repair with Win7 Install DVD? Anyone could be used for this but would need to be activated with your original COA from the PC case.

 

[jasv2]

I just installed the serial pci card and low and behold it came with a driver cd. It also showed no signs of functioning with the mouse or keyboard. So I took the windows 7 drivers off the cd and put them on usb and tried installing those drivers from the Windows Recovery disc and I get the same error as when I tried reinstalling USB drivers. "The installation has failed."

 

[Britton30]

Well crap! I was hoping that would work, it has me stumped my friend. USB active in BIOS but not Windows, very odd.
If you case has USB ports on it then they are connected to the motherboard with a little white, 7-pin connector, if possible, you could try a fifferent USB header on the board.

 

[brianzion]

are you able to boot to safe mode? when you checked your bios what was the settings for the usb? and for the keyboard? and what was the setting for ACPI ?

have a read hear >>> http://www.usbman.com/Troubleshooter General.htm

http://www.usbman.com/USB_Guides.htm

The Windows 7 SP1 USB Driver Bug (what it is and how to fix it) >>> http://forums.mydigitallife.info/th...-USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

 

[Nigsy]

What about using a Linux Live CD and see if you can boot with that.

https://help.ubuntu.com/community/LiveCD

Once in you should be able to access the windows file system and manually add the missing driver files.


It's a doooozy of a problem though!

 

[brianzion]

What about using a Linux Live CD and see if you can boot with that.

https://help.ubuntu.com/community/LiveCD

Once in you should be able to access the windows file system and manually add the missing driver files.


It's a doooozy of a problem though!

very good this is good advice

 

[theog]

I just installed the serial pci card and low and behold it came with a driver cd. It also showed no signs of functioning with the mouse or keyboard. So I took the windows 7 drivers off the cd and put them on usb and tried installing those drivers from the Windows Recovery disc and I get the same error as when I tried reinstalling USB drivers. "The installation has failed."

I hope you mean USB/PS2 card.

Time to start checking PSU & MOBO, Mainly the 5v lines.

 

[brianzion]

have you been in contact with the dell support team or looked on there forums? i had help with a dell machine last year by contacting them.

i would try and run ubuntu live disc or install ubuntu alongside windows if you can to see if the usb controllers are ok. you have covered most of the repairs i can suggest to you do speak to dell and ask them for help you could have a virus/key-logger problem.

I uninstalled itunes then you have no usb functions seems a bit odd. how old is the machine?

i can see your frustration i have been searching the net on other forums and see you have posted the same problem on them. (no names mentioned)

another option is this SystemRescueCd http://www.sysresccd.org/Main_Page

You can use SystemRescue Cd to BACKUP DATA FROM AN UNBOOTABLE WINDOWS COMPUTER >> http://www.sysresccd.org/Sysresccd-manual-en_Backup_data_from_an_unbootable_windows_computer

QUICK-START-GUIDE >> http://www.sysresccd.org/Quick-start-guide_EN


About SystemRescueCd

Description: SystemRescueCd is a Linux system rescue disk available as a bootable CD-ROM or USB stick for administrating or repairing your system and data after a crash. It aims to provide an easy way to carry out admin tasks on your computer, such as creating and editing the hard disk partitions. It comes with a lot of linux software such as system tools (parted, partimage, fstools, ...) and basic tools (editors, midnight commander, network tools). It requires no installation. It can be used on linux servers, linux desktops or windows boxes. The kernel supports the important file systems (ext2/ext3/ext4, reiserfs, reiser4, btrfs, xfs, jfs, vfat, ntfs, iso9660), as well as network filesystems (samba and nfs).

 

[brianzion]

also there is this one to consider Ultimate Boot CD >>> Ultimate Boot CD - Overview

Consolidate as many diagnostic tools as possible into one bootable CD. Wouldn't you like to avoid digging into the dusty box to look for the right floppy disk, but simply run them all from a single CD? Then the Ultimate Boot CD is for you!

 

[theog]

brianzion

you could have a virus/key-logger problem

Following from brianzion, you try out this tool:
http://www.sevenforums.com/tutorials/166445-microsoft-standalone-system-sweeper.html

Also run:
On boot press F12, & run the Dell diagnostic tools.

 

[jasv2]

Back at it again. I had to take a break so that I wouldn't resort to bashing my pc and buying a mac.

@nigsy and brianzion I have a bootable Linux os that is one of the tools on Hyren's Boot CD. It boots in Linux fine, everything is intact. I replaced the usb.inf and usbports.inf files and Windows still would not boot with the usb ports intact. Maybe there are more driver files I need to replace...

@brianzion It's a 2 or 3 year old machine. I spoke to Dell and they were no help. They wanted to escalate my case to their premium tech support and bill me but I am not confident in their ability to solve this problem. I will check out those bootable CDs you recommended.

@theog I got the ps/2 pci card because I wanted to avoid anything USB because if there is a USB problem in Windows only, it could extend to overall new devices as well..I think. I don't know what you mean about PS2 and MOBO, I'll have to look it up. I will try the system sweeper tool. Dell diagnostic tool did nothing.

 

[brianzion]

well done a lot of progress so all the usb ports work in the linux? have you considered saving all important files etc on to another disc using the linux then re-installing windows? nice of dell to help at a price!!

 

[jasv2]

yea I know I can just save my files and reinstall but there's things I might forget and then there's programs with saved settings and configs I know I don't remember. If it comes down to doing a reinstall I will but dammit I shouldn't have to for uninstalling itunes

 

[brianzion]

i understand your frustration have you checked to see if the bios needs an update?

have a read of this not sure if it concerns you Chipset Circuit Design Issue Identified Solution for the Intel® Series 6 Chipset Design Error