Solved Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

Hi malon,

Hmm, it shouldn't have done that!

  1. Navigate to C:\Windows\SysWOW64 and double click on taskmgr.exe to run it. Keep this open but minimise it for the time being.
  2. Run SFCFix until it crashes but leave the "SFCFix has stopped working" message on the screen.
  3. Go back to the Task Manager we opened earlier and click on the Applications tab, then right-click on SFCFix.exe and select Create Dump File.
  4. When it finishes processing the file, it will tell you where the dump was saved. Copy (Ctrl+C) this file and Paste (Ctrl+V) it onto your Desktop.
  5. Right-click on it, click Send To > Compressed (zipped) folder then attach this to your next post please!

Tom
 

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Not to intrude here, but Wouldn't it better and faster to do a http://www.sevenforums.com/tutorials/3413-repair-install.html? ? Just my opinion.
You won't lose any files, and have a fully properly functioning Windows 7.

Op can do whatever they wish, and I wish to thank tom for sticking with him this far. Good job man :)
 

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Your awesome for reading this.

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Not to intrude here, but Wouldn't it better and faster to do a http://www.sevenforums.com/tutorials/3413-repair-install.html? ? Just my opinion.
You won't lose any files, and have a fully properly functioning Windows 7.

Op can do whatever they wish, and I wish to thank tom for sticking with him this far. Good job man :)

I've been working with Windows Updates for roughly a year and in that time, I've never once been able to track down the cause of an 0x80004002 error, despite how many fixes I try and registry keys I look at. It's quite a common error so I'd really like to know how to fix it rather than resort to a repair install whenever I run into one :) But, I do understand that it is quite a tedious process and the last thing I'd want to do is to waste malon15's, or anyone else's, time, so I always fall back on a repair install if my failed attempts to fix it get too time consuming. This is the last chance of a fix, and I'm actually really hopeful about this one, but if this fails then it's repair install time I'm afraid :(

SFCFix.zip was 19M so too big to attach. Uploaded to Sendspace. Not sure this link will work so let me know.
Download SFCFix.zip from Sendspace.com - send big files the easy way

Thanks, that's perfect! I will get back to you later with a fix :)

Tom
 

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Ah okay, I hear you man. I hope you can figure it out. I wasn't aware of that.
Good luck!

By the way, I wasn't trying to say you were wasting his time. Hope I didn't offend you.
 

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Your awesome for reading this.
Ah okay, I hear you man. I hope you can figure it out. I wasn't aware of that.
Good luck!

Thanks! I'm gonna need it :p

By the way, I wasn't trying to say you were wasting his time. Hope I didn't offend you.

Oh, I know! It's so easy to misunderstand, and to be misunderstood, when it's just text on a screen :)
 

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I know! It is one of the few bad things about the internet...

Anyways, :focus:
 

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Your awesome for reading this.
Hi malon,

Modify Registry Permissions

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator.
  3. In the left hand panel of regedit, you will see a list of registry keys. Navigate to the following key, right-click on it and select Permissions...:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Click Advanced.
  5. Under the Owner tab, click Edit.
  6. Click "Other Users and Groups".
  7. Click Advanced.
  8. Click "Find Now".
  9. Scroll down and double click on Everyone.
  10. Click OK.
  11. Put the check in "Replace owner on subcontainers and objects", click Apply then change to the Permissions tab.
  12. Under type Deny, single click on any entries and click Remove. (N.B.: There may not be any Deny entries, in which case just ignore this step. Just remove any that do exist)
  13. Click Edit (now on the standard file Property window under the Security tab).
  14. Click Add.
  15. Click Advanced.
  16. Click "Find Now".
  17. Scroll down and double click on Everyone.
  18. Click OK.
  19. Single click on Everyone and then tick the "Full Control" box under Allow.
  20. Click OK TWO times.

    Download the attached file, Fix.reg, and save this to your Desktop. Double-click on Fix.reg and accept any warning about merging the file with your registry.

    Finally:
  21. Navigate to the following key, right-click on it and select Permissions...:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  22. Click Advanced.
  23. Click on the Permissions tab (should be the default tab).
  24. Select and click Remove on the ALLOW: Everyone entry you just added.
  25. Click OK.
  26. Go to Owner tab.
  27. Click Edit.
  28. Click "Other Users and Groups".
  29. Paste in "NT Service\TrustedInstaller"
  30. Click OK.
  31. Put the check in "Replace owner on subcontainers and objects".
  32. Click Yes on any message boxes which pop-up.
  33. Click Continue on any Access is Denied messages.
  34. Click OK out of the final message box.
  35. Click OK out of everything.
 

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After all of that, I was soooo optimistic. See screenprints. Same error. Is there any .LOG or addtional screenprint i could provide you to insure all of the above corrective steps were completed? There was an occassion or two where things didnt go exactly as expected. As an example, I never had to accept any warning about merging?
 

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??
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After all of that, I was soooo optimistic. See screenprints. Same error. Is there any .LOG or addtional screenprint i could provide you to insure all of the above corrective steps were completed? There was an occassion or two where things didnt go exactly as expected. As an example, I never had to accept any warning about merging?

Before we completely throw the towel in, let's check my fix is in place because it should have asked you to confirm whether you want to merge the registry file. Can you repeat these instructions please?

http://www.sevenforums.com/windows-...76521-kb2813170-80004002-a-8.html#post2523866

It will collect the required data.

Tom
 

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Integrated on motherboard
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23" LG LCD/LED IPS
Screen Resolution
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Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
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NZXT Phantom 410 White
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Corsair H100 Water Cooler
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Microsoft Desktop 2000 Wireless Keyboard
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tom982
I rebooted the computer and it went to BSD. It rebooted on its own and I got the message "Windows has recovered....." and the additional details are attached. All seems to be running properly now :confused:. Here is a link to the new CBS9-9-13. Download CBS9-9-13 from Sendspace.com - send big files the easy way

I know you want to understand this 80004002 error. I am happy to continue to work with you on this but if i end up with a BSD that no longer allows me to communicate with you via this PC, im in trouble. If you think this is time to do a Repair Install, i'm OK with that. But i cant do that until late September because im leaving on a business/personal trip for 10 days on Sept 11.
 

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tom982, i think our two messages passed each other on thier way. Clarify what you still need please.
 

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Hi malon,

Rest assured, any of the fixes I've performed here can't cause a BSOD. But we can find the cause of your BSOD and fix that as well. Follow these instructions to collect the information required to troubleshoot this issue:
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Then do this please:

Export registry as hive

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file CBS (with no file extension) and save it to your Desktop.

Zip up this file and attach it to your next post please. If it is too big, which it probably will be, then upload it to SendSpace and send me the link please :)

If the fix is in place, and you're still getting an 0x80004002 error, then we'll go for the repair install :)

Tom
 

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Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
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Computer Manufacturer/Model Number
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CPU
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Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
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Microsoft Desktop 2000 Wireless Keyboard
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I was certainly not insinuating your fix could cause BSOD. Only my fingers could do that. Here is the SF zipped file as well as the lastest CBS zipped file. All appeared to go as advertised.
You guys are amazing! I would love to solve this without a Repair Install but am prepared.
 

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Apologize for the confusion. I think the attached is a more recent zip of the SF log.
 

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CPU
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Hi malon,

Unfortunately, my fix is in place so it looks like I was barking up the wrong tree! Oh well, at least I know not to try that next time. I have asked a friend to have a look at the minidump file for us because I'm hopeless with them! Hold off on the repair install until we've tracked down the cause of this BSOD :)

Tom
 

My Computer My Computer

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Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
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tom982,
Well, i still stand by my statement.....all of you are amazing! I hope your friend finds something in the minidump. As I said, i wont likely try a Repair Install until after i get back from my 10 day trip.
 

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Windows 7 Home Premium 64bitIntel i7-3517u CPU @1.9GHz4GbBuiltin
Computer type
Laptop
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Asus
OS
Windows 7 Home Premium 64bit
CPU
Intel i7-3517u CPU @1.9GHz
Motherboard
??
Memory
4Gb
Graphics Card(s)
Builtin
Hard Drives
250G SSD Drive
Antivirus
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Firefox
Hi Malon155,

Your logs are not showing anything definitive as to exact cause:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff880072c8ace, fffff8800370f038, fffff8800370e890}
Probably caused by : [COLOR=red]peauth.sys[/COLOR] ( peauth+42ace )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS,
Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service,
Memory, 3rd party remote control.

Code:
PEAuth.sys is the protected environment authentication and authorization 
export driver,and as it is a protected system file it is unlikely to be the issue.

Please confirm your SSD firmware is the latest, if not update:
:ar: Sandisk SSD Firmware Update

I would also suggest removing these programs as they can do more harm than good:

Glary Utilities
Free Registry Cleaner
Tweakers.com/windows repair (all in one)

What Anti-Virus are you using, as I cannot locate one in your files?
If you do not have one installed, please download and install:

:ar: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

   Note
Once downloaded, update and run a full system scan


In relation to your 0x80004002 error, this may help:

Code:
Event[34997]:
  Log Name: System
  Source: Microsoft-Windows-WMPNSS-Service
  Date: 2013-08-19T09:59:01.000
  Event ID: 14332
  Task: N/A
  Level: [COLOR=red]Error[/COLOR]
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Tom-Zenbook
  Description: 
Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance
(CLSID_UPnPDeviceFinder) encountered error '[B]0x80004002[/B]'. Verify that 
the UPnPHost service is running and that the UPnPHost component of Windows 
is installed properly.

If you have been running tuneup utilities etc then some of the services may have been disabled by
these programs, you will need to check to see the status of each service and make sure these items
are set to automatic or automatic delayed start: SSDP Discovery, UPnP Device Host, WMPNetworkSvc.

I can see from your logs that SSDP, UPnP Device Host are set to manual, and WMPNetworkSvc is set to Automatic.

1. To correct this click Start>type "services" into the search box, then click View attachment 285357
2. The services configuration window will open.
3. Scroll down and find SSDP Discovery, UPnP Device Host, right click and select Propeties.
4. The properties window will open and you can change the startup type to automatic or automatic delayed start.
5. Once set for both click Apply then OK. Reboot.

I also noticed from your logs, which may be affecting system performance:

Code:
Event[34963]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-08-19T09:57:58.376
  Event ID: 37
  Task: N/A
  Level: [COLOR=red]Warning[/COLOR]
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Tom-Zenbook
  Description: 
The speed of processor 2 in group 0 is being limited by system firmware. 
The processor has been in this reduced performance state for 34 seconds since 
the last report.
Event[34964]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2013-08-19T09:57:58.376
  Event ID: 37
  Task: N/A
  Level: [COLOR=red]Warning[/COLOR]
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Tom-Zenbook
  Description: 
The speed of processor 0 in group 0 is being limited by system firmware. 
The processor has been in this reduced performance state for 34 seconds since 
the last report.

You may have EIST "Enhanched Intel Speed Step Technologly" enabled in BIOS, this is a power saving feature
which alters the speed of the processor when not in use or low load use. It may help stabalise the system if disabled.

This may also could be an indication of overheating issues with the processor. Aim to update your
BIOS from 212 to 219 (which also updates the thermal policy):

:ar: http://www.asus.com/Notebooks_Ultrabooks/ASUS_ZENBOOK_UX31A/#support_Download_30
   Warning
Please follow the manufacturer's instructions carefully when updating the BIOS, as
incorrectly updated, may render your computer unusable!!


Monitoring the temperature of the system, use Speccy or HWMonitor:
:ar: Speccy System Information
:ar: HWMonitor

Test your memory:

I would firstly try re-seating the RAM, ensure they are free from dust, and seated properly.
Then run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


The system appears overclocked? Is this OEM set or did you overclock?
Please return to stock settings.

Code:
CPUID:        "Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [COLOR=red]2394[/COLOR]

Post back any results / progress.

cheers

Dave
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitAMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz4GBNividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
guys,
-Unable to check or update SanDisk SSD firmware
-Uninstalled programs as suggested and instlaled MS Secu Essen
-Updated BIOS to 219
-Set SSDP Discovery and UPnP Device Host as Automatic delayed
-Could not find WMPNetworkSvc
-I think i disabled the power saving feature
-Have not run MEM tests
-Ive installed Speccy and have attached a .TXT file with results

Not sure whats next?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel i7-3517u CPU @1.9GHz4GbBuiltin
Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Home Premium 64bit
CPU
Intel i7-3517u CPU @1.9GHz
Motherboard
??
Memory
4Gb
Graphics Card(s)
Builtin
Hard Drives
250G SSD Drive
Antivirus
Avast
Browser
Firefox
Hi malon55,

Good work, don't worry about "WMPNetworkSvc" as it is already set to Automatic :)

The CPU temperature is quite high @ 82 °C, but below the 105°C maximum, but that's still
too high in my opinion.
The motherboard temperature is high @ 79 °C

Are those temps at idle?

I would check to see if the fans are clear and free of dust build up.

You may be able to reduce the Core temp if you have the Asus AI suite installed?
You can do this by changing the CPU fan profile from Standard to Disabled.

A cooling laptop pad may also help if your unable to get the temperatures down.

Cheers

Dave
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitAMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz4GBNividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Computer type
PC/Desktop
OS
Windows 7 Professional 64bit
CPU
AMD Athlon (tm) X2 5200+ Dual Core 2712 Mhz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
Nividia GeForce 8600 GTS- DIED 25/7/2013 R.I.P
Sound Card
None
Monitor(s) Displays
22" Yuraku LCD (Dont ask)
Screen Resolution
1280x960
Hard Drives
2TB WD Caviar green
PSU
Windy up type
Case
Scout cm Storm
Cooling
Hair dryer on full cool power ;-)
Keyboard
QWERTY
Mouse
Microsoft Special
Internet Speed
BT Infinity 9.38Mb/s Wheeeeeeeeeeeeeeee!!
Antivirus
MSE
Browser
Internet Explore 10 and Chrome
Other Info
Don't shout...I've got a Hangover!
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