Solved Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

[malon015]

I am running Win 7 Home Premium, 64 bit on an Asus Zenbook U31A. I am having trouble with Windows Updates. KB2676521 and KB2813170 seemingly reinstall themselves daily. When I manually run Windows Update, I receive the Error Code 80004002 (Windows Update encountered and unknown error).

I've run the System Update Readiness Test and have attached the Checksur log. I have attempted to run SFC scannow and receive the message:

Windows Resource Protection could not start the repair service.

I've also attached the CBS.zip.

Hoping you can help!

 

[NoelDP]

The CheckSUR log is normal for a system with IE10 installed.
I can't see any significant errors in the CBS.log file either. - which is odd if you ran SFC /SCANNOW


Are these two updates listed in Installed Updates?
If so, uninstall both, then reboot, and try installing them again.

Either way, try running SFC from the Repair Environment...

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.
(example - sfc /scannow /OFFBOOTDIR=P:\ /OFFWINDIR=P:\Windows)

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.


Post the new CBS.log file

 

[malon015]

Thanks.
Ive attached a screenshot of the installed update list. Seems like these two KB's attempt to reinstall every day. Nearly every time i shut down the PC, I can see the Yellow Update shield notifying me that updates will be installed when i shut down. The install/update status goes blank while update 1 is being installed and then the PC shuts down.

 

[malon015]

Here is the latest zipped CBS(2).

Thanks so much!

 

[malon015]

Sorry, here is zipped CBS(2).

 

[NoelDP]

Hmmm - still no SFC data.

Did you see what the result of the scan was before you rebooted?

Please upload the C:\Windows\windowsupdate.log file and I'll see if that gives me some inspiration.

 

[malon015]

Here is Windowsupdate.log.
I wrote down the results of the Scan but need to get those to you later.

 

[NoelDP]

Here's a small selection of the errors in the windowsupdate.log file....

2013-07-31 08:58:23:106  748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {5ECDF62D-F904-4D2C-956D-6F13359C79B6}.102, hr = 80004002
2013-07-31 08:58:23:106  748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {F19B241B-022E-4C06-B2E2-9B54C3A8F861}.201, hr = 80004002
2013-07-31 08:58:23:106  748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {F19B241B-022E-4C06-B2E2-9B54C3A8F861}.201, hr = 80004002
2013-07-31 08:58:23:106  748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {9207D793-1E5C-40D4-A9AF-D47245B18153}.102, hr = 80004002
2013-07-31 08:58:23:106  748 9ac Agent WARNING: Failed to evaluate Installable rule, updateId = {9207D793-1E5C-40D4-A9AF-D47245B18153}.102, hr = 80004002
2013-07-31 08:58:23:122  748 9ac Agent WARNING: Failed to evaluate Installed rule, updateId = {49A220F9-1BAA-41A6-B6C1-E5B90DF2428B}.202, hr = 80004002

2013-07-30 04:00:14:169  488 1e50 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-07-30 04:00:14:840  488 1e50 Setup WARNING: Cbs StartSession, error = 0x80004002
2013-07-30 04:00:14:840  488 1e50 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80004002
2013-07-30 04:00:14:840  488 1e50 Setup FATAL: SelfUpdate check failed, err = 0x80004002
2013-07-30 04:00:14:840  488 1e50 Agent   * WARNING: Skipping scan, self-update check returned 0x80004002
2013-07-30 04:00:14:855  488 1e50 Agent   * WARNING: Exit code = 0x80004002

Please run the following commands, and post the results....

REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" /S
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" /S


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[malon015]

Here are the results of running the two commands:


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX
~31bf3856ad364e35~amd64~~7.6.7600.256" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35
~amd64~~7.6.7600.256
ApplicabilityState REG_DWORD 0x70
CurrentState REG_DWORD 0x70


C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~am
d64~~7.6.7600.256" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256

InstallClient REG_SZ WindowsUpdateAgent
InstallName REG_SZ update.mum
InstallLocation REG_SZ \\?\C:\Windows\SoftwareDistribution\SelfUpdate\
Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256\
CurrentState REG_DWORD 0x70
SelfUpdate REG_DWORD 0x0
Visibility REG_DWORD 0x1
Trusted REG_DWORD 0x1
InstallTimeHigh REG_DWORD 0x1ce3230
InstallTimeLow REG_DWORD 0x93549931
InstallUser REG_SZ S-1-5-18

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256
\Owners
WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256 REG_DWOR
D 0x20070


C:\Windows\system32>

 

[NoelDP]

That is all identical to my installation - apart from the timestamps, of course.
The only other thing I can think of that may give that error (file not found in registry) is permissions.

Please open Regedit and navigate to the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256
entry and right-click on it - select Permissions.

What does it show as permissions for each user there?

 

[malon015]

SYSTEM
Allow - Read (appears grayed out)

Admininstrators (Tom-Zenbook\Administrators)
Allow - Read (appears grayed out)

Users (Tom-Zenbook\Users)
Allow - Read (appears grayed out)

TrustedInstaller
Allow - Full Control(appears grayed out)
Allow- Read(appears grayed out)

 

[NoelDP]

That's normal enough.


Please run the following command from an Elevated Command Prompt window(1)

Copy and paste set of commands below into the window – once completed, hit the Enter Key to ensure that the last command has run (2)

REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"

Copy the whole output to your response(3)

 

[malon015]

Here you go!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-4270040806-3386934460-169343346-1001
HKEY_USERS\S-1-5-21-4270040806-3386934460-169343346-1001_Classes
HKEY_USERS\S-1-5-18

C:\Windows\system32>REG QUERY HKU\S-1-5-20

HKEY_USERS\S-1-5-20\AppEvents
HKEY_USERS\S-1-5-20\Console
HKEY_USERS\S-1-5-20\Control Panel
HKEY_USERS\S-1-5-20\Environment
HKEY_USERS\S-1-5-20\EUDC
HKEY_USERS\S-1-5-20\Keyboard Layout
HKEY_USERS\S-1-5-20\Printers
HKEY_USERS\S-1-5-20\Software

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList\S-1-5-20"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0


C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion
\ProfileList"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramData

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-4270040806-3386934460-169343346-1001

C:\Windows\system32>
C:\Windows\system32>
C:\Windows\system32>

 

[NoelDP]

All of that looks normal as well - I'm not sure where to go from here.

Back later.

 

[malon015]

Noel,
thanks. Here is one more screenprint of Windows Update. Also, is anything messed up with Administrative rights and Users?

 

[malon015]

Not sure if related or not but other peculiar issues I'm having:

1) iTunes does not automatically start when i plug in my iPhone or iPad2
2) At times, iTunes will not open at all without a reboot
3) A couple of Outlook 2010 add-ins don't work properly
4) Recently, Flash in Firefox occassionally crashes

 

[NoelDP]

It's OH so tempting to blame everything on iTunes - it really is rather badly coded, as I understand it (which is why it gets updated every month).

it MAY be worth uninstalling it, and seeing if that affects anything.

 

[malon015]

OK, I will try that and get back to you.

 

[malon015]

Noel,
No help. I uninstalled all of the Apple products (iTunes, Quicktime, Apple Mobile, etc, etc) and then reinstalled iTunes. Windows 7 still wants to install the same KB2676521 and KB2813170.

In this sequence, when I check the list of installed Windows Updates, I initially get this:Untitled.png

When I manually ask to do a Windows Update, I get this:Untitled1.png

Then, when I again check the list of installed Windows Updates, I get this: Untitled2.png

Wondering if it isnt time to reinstall Windows 7 Home Premium or upgrade to a different version on Windows 7?

Thanks for your help and insight.

 

[malon015]

Noel,
Really not sure if this is relevant but did some searching on another forum. They suggested using Event Viewer. Found the following setup errors within the Windows log screen. Appears my problems started back around June 25.