Solved Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

[malon015]

My contiued efforts led me to "perfmon /report". Here the saved .txt version. Does this shed light on anything?

 

[malon015]

more information to review.

 

[NoelDP]

I'm convinced that this is a registry problem - and that it's missing an entry somewhere.
The problem is working out where this entry may be, and it may be something as simple as a single bitflip in a datapoint. Such things can be incredibly difficult to discover.

Perhaps a look at the COMPONENTS hive would help?
Perhaps flushing the SoftwareDistribution folder?

The latter would be quickest - and may give instant results....


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed.

Then post the new windowsupdate.log file before attempting to install any more updates.

 

[malon015]

Performed the above and Windows was not able to update. Same error code>

 

[NoelDP]

This appears to be the critical error....

2013-08-05 10:20:21:609  432 142c Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2013-08-05 10:20:22:763  432 142c Setup WARNING: Cbs StartSession, error = 0x80004002
2013-08-05 10:20:22:763  432 142c Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80004002
2013-08-05 10:20:22:763  432 142c Setup FATAL: SelfUpdate check failed, err = 0x80004002
2013-08-05 10:20:22:763  432 142c Agent   * WARNING: Skipping scan, self-update check returned 0x80004002
2013-08-05 10:20:22:763  432 142c Agent   * WARNING: Exit code = 0x80004002

I'll do some research and get back to you.

 

[NoelDP]

Please run the following commands, and post the results....

REG LOAD HKLM\COMPONENTSC:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w...deployment_31bf3856ad364e35_7.6.7600.256_3bdec3b2c6cadd60"
REG UNLOAD HKLM\COMPONENTS

 

[malon015]

REG QUERY Post

Sorry for the delay. Spam filter grabbed the email from Sevenforums. I copied and pasted your "REG QUERY" into an elevated command prompt.

Thanks for your help.

 

[NoelDP]

Hmmm - back to the drawing-board - those are exactly the same results as I got

Lemme think about it for a while - Shout if you haven't heard in 24 hours!

 

[NoelDP]

Ah - I see what the problem was - I lost a space!

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
REG QUERY "HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w...deployment_31bf3856ad364e35_7.6.7600.256_3bdec3b2c6cadd60"
REG UNLOAD HKLM\COMPONENTS

That should work!

 

[malon015]

Thanks, here you go.

 

[NoelDP]

That all looks perfectly OK to me - so I'll have to try something else (I just don't know what, yet )

I'm going to put out a call for someone more expert than me - don't run away!

 

[malon015]

I have no place to go. I so appreciate your help. Everything seems fine with the laptop other than this Windows Update issue. Even iTunes is acting more reliably these days.

 

[malon015]

Still out here

Noel,
Dont want to be a bother but nearly 24 hours

 

[NoelDP]

No problem - my expert seems to be tied up at the moment, as I've not heard back from him either (either here or elsewhere).

Shout again in another 24 hours - or if you're desperate, three's always the option of a repair install

 

[malon015]

Any luck?

 

[NoelDP]

I'll give him another nudge

 

[malon015]

If we have to go down this path, would the Repair Install option remove all installed programs and data?

 

[NoelDP]

In theory all installed programs would be unaffected, as would data - but as always with major system upgrades, there is a slight risk, so BACK UP first! (preferably to external media)

There are a number of settings that would be reset - and uninstalling AV is pretty much a necessity, but they are relatively minor aggravations.

 

[malon015]

The nudge didnt work?

 

[NoelDP]

Seemingly not - he may be out of the country (he's a student, so...)