Solved Login screen flickers after W7 updates - tablet

[bradfordgiosa]

Amazing that MSFT pushes an update like this that FUBARs select systems...

Yeah normally I only manually test updates to my servers. Hopefully this isnt a pre-cursor to have to do it for workstations as well...

BG

 

[TorchMan]

I've now tried %SYSTEMROOT suggestion but am told "X:\windows\system32\wusa.exe is not recognised as an internal or external command, operable program or batch file". I'm not terribly technical but am mystified by reference to an X drive. Any other ideas gratefully received. A side effect of the update which i didn't previously mention is that the icon for Ease of Access now appears on login screen. I have never seen this before & don't need its functionality. Could this be significant? Mine is a touch screen.

Hi Jim, I'm not expert, but I can offer one idea... While you're in the command prompt, where you see the X: drive, it usually means you're finding yourself in temporary so called RAM disk... The idea is, that Windows will load into RAM memory just the most basic components just to be able to execute programs from this command line.

so, while you're in CMD and see X:\ , try typing in word DISKPART. diskpart is actually a program that can do stuff with partitions on your harddrives. Then type in LIST VOLUME. If you can locate in list, that just popped out, partition marked as SYSTEM, that drive letter should be the one, you're looking for. Remember it and type in EXIT. This will terminate the DISKPART program and you'll be again in X:\ directory.

Now type in the letter you have remembered with semicolon behind it , for ex. just like this D:
This should throw you in disk D:, now type in DIR.

This should list all available directories on this drive.

Navigate into windows folder by typing in CD WINDOWS
Then navigate into system32 folder again by typing in CD SYSTEM32

Now type in the command from Martin:

wusa.exe /uninstall /quiet /forcerestart /kb:3097877

Fingers crossed
kr,

 

[jimthompson]

Thanks for the suggestion Torchman but it didn't work.

From LIST VOLUME I identified the SYSTEM drive as the C drive, but it was shown as "System Rese".

C: worked OK, but DIR resulted in the message "Drive is system reserved" and CD WINDOWS gave "Cannot find path specified".

The Xrompt was actually X: \windows\system 32 so did DIR but no WUSA there.

Any other suggestions gratefully received. I'm getting desperate.

 

[TorchMan]

Thanks for the suggestion Torchman but it didn't work.

From LIST VOLUME I identified the SYSTEM drive as the C drive, but it was shown as "System Rese".

C: worked OK, but DIR resulted in the message "Drive is system reserved" and CD WINDOWS gave "Cannot find path specified".

The Xrompt was actually X: \windows\system 32 so did DIR but no WUSA there.

Any other suggestions gratefully received. I'm getting desperate.

Could you try to get into BIOS and disable things such as touch pad, touch stick, finger print sensor, webcam and other similiar devices? Because I was able to surpress the flickering by unpluging my tablet, you could try similiar approach, to basically keep only keyboard alive.

 

[MED09]

Hi !
I've been having exactly the same issues as jimthompson, I tried everything suggested on this thread but nothing works, on your last post TorchMan I tried going into my system drive, although I don't have the same message as jimthompson with DIR, I get the same result while trying CD WINDOWS.
I don't have any touchpad or anything plugged into my computer other than my mouse and keyboard.
I am accessing CMD with a recovery disk.
If you have any other ideas how to fix this issue I would be eternally grateful ! Thank you !

EDIT : Apparently Microsoft re-issued the update to fix the problem, while waiting on the login screen I got an update notification, I did it and when the computer restarted I was able to log into my account !

 

[hhoanganh]

Hi, when i type wusa.... it says command is not recognized .....
and i cannot move from X:\Windows\System32 to the system volume (C:\)
anyone can help please ?

 

[mpshields]

Hi there, I'm experiencing the same issue. My HP laptop downloaded the update when I went to startup earlier and immediately after finishing the update it refuses to allow me to get past the CTRL + ALT + DEL login.

I've gone to the advanced boot options page, and I select the Repair my computer option however I do not have a Windows 7 installation disk. What should I do?

 

[hhoanganh]

i fixed my problem with KB3097877 by just let my pc turned on, with Internet connection and wait for about 1-2 hours, then it will automatically download the new update to replace the KB3097877. Then i just click shutdown and wait for a few minutes until everything is ok.

 

[FoxtrotOff]

Hi guy's

Just wanted to drop a message on here saying thanks for the help.

We came across this issue Wednesday morning after our morning updates had fired, we only had 3 machines with the issue out of around 600+ we have on site, thankfully we found this thread after some GoogleFU before any more issues cropped up and we've declined it from WSUS.

I think i shall be a member of this site for a long time to come haha.

Thanks!

 

[jimthompson]

I've just located wusa on my D drive. If I type just "wusa" I get a separate window showing parameters ( as distinct from getting this info in the command prompt window), but if i type in wusa followed by the recommended parameter list I immediately get a return to the command prompt D:\windows\syatem32 without any apparent effect. i.e. no interval at all and no forced restart. When I restart the problem is still there.

 

[TorchMan]

I've just located wusa on my D drive. If I type just "wusa" I get a separate window showing parameters ( as distinct from getting this info in the command prompt window), but if i type in wusa followed by the recommended parameter list I immediately get a return to the command prompt D:\windows\syatem32 without any apparent effect. i.e. no interval at all and no forced restart. When I restart the problem is still there.

Hi Jim, then try to type in only

wusa.exe /uninstall /kb:3097877

 

[jimthompson]

Thanks Torchman and others for suggestions. My problem is now resolved. I left PC switched on and S/W update downloaded a fresh update. I simply rebooted and the correction was installed. Phew!

 

[lostcarpark]

Hi,

Just been diagnosing a very similar problem for my mother. When you picked the user icon on the login screen, the screen would go blank for a couple of seconds, then return to the user icons, without giving her a chance to enter a password. My father's computer is an almost identical spec, but did not show the problem at all. Both are desktop computers and neither have touch-screens.

I was about to post asking for help, but while reading this thread, I got a call from her to say that it's started working again!

Presumably the fix downloaded itself while the computer was idle.

Thanks for the information on this thread!

James

 

[lostcarpark]

wusa.exe /uninstall /kb:3097877

For various people who've been trying to locate this command, if you're starting from the X: drive, I suspect that means you've booted off a recovery CD, and your "system" drive is a RAM drive.

I could be mistaken, but as far as I know this command updates the registry. As the registry it updates will be the temporary one in the RAM drive, which will cease to exist once you shut down, I don't think it's possible to fix the problem this way. You would have to boot from the copy of Windows installed on the C: (which you can't do because you can't get past the login screen).

What might work is to insert the command into the autoexec.bat file on the C: drive so it will run when the computer boots up. However, I haven't tested this.

 

[Broomop]

i believe this is to do with the tablets on screen keyboard because none of my computers are touch screen but use this feature on login.

One question i have is if i roll back and then it does the updates again have Microsoft fixed the issue so that it won't just happen again?

 

[HarryAu]

My Asus laptop has the same problem too which has a blinking screen during the place where I suppose to insert password. I had tried to boot in safe mode, safe mode with networking and even with prompt command but it does not work. What should I do???

I read some previous post which mentioned about RDC. May I know this method is applicable to laptop also?

And for some people who solved this problem by leaving the computer idle for 1-2 hours. Is that meant you just leave it at the blinking screen for 2 hours then it will automatically install an new update???

I'm not an expert about computer and I only know very little about it. I hope someone will help me. Thanks!

 

[TorchMan]

Hi Harry, Broomop,

if you can't restore the system to previous System Recovery point, I would suggest to try the method just let the computer run for one or two hours and let it download and install the new revision of the update. Then restart and the fixed update should be installed. If not, try connect from another computer seating on same LAN and HomeGroup via Remote Desktop function in Windows 7.

http://www.sevenforums.com/tutorials/3922-remote-desktop-connection-rdc-network.html
or here
How To Connect Remotely To A Windows PC From Windows 7 & Windows 8.1

 

[Kairo1]

Thanks Torchman and others for suggestions. My problem is now resolved. I left PC switched on and S/W update downloaded a fresh update. I simply rebooted and the correction was installed. Phew!

Hi,

Just been diagnosing a very similar problem for my mother. When you picked the user icon on the login screen, the screen would go blank for a couple of seconds, then return to the user icons, without giving her a chance to enter a password. My father's computer is an almost identical spec, but did not show the problem at all. Both are desktop computers and neither have touch-screens.

I was about to post asking for help, but while reading this thread, I got a call from her to say that it's started working again!

Presumably the fix downloaded itself while the computer was idle.

Thanks for the information on this thread!

James

Are you guys saying that it auto updates while the computer is on idle? For some reason the "Safe Mode with command prompt" option doesn't work. It auto reboots to normal after 3 seconds in the log in screen. I can't access the repair due to the administrator password that I "forgotten". I don't have the recovery disk either. I saw your post and thought there's still hope. How do I know if i'm connected to the internet while still on the log in screen?(I assume that I need to connect to the internet to get the auto update)

 

[fordy]

Quick post about what problem I was facing and how we eventually got around it...

Problem: After the Windows 7 update I was getting stuck at login screen, same as this thread, but for some reason the 'Repair your computer' option wasn't available - even when using an install disk. I couldn't find a way to bring up the cmd to type in the suggested fix... Then when I finally could get to the cmd through install disk, it wouldn't let me use the wusa command... so here's the workaround...

Fix: Instead, to get it to work, I had to:

1) on the first install disk window, press Shift+F10 to open cmd there
2) navigate to the sys 32 file on the primary hdd with the OS I needed on it
3) copied the file 'utilman.exe' and gave it a new name so that I could put it back later, say 'utilmanorig.exe'
4) copied 'cmd.exe' and gave the copy the name 'utilman.exe' and confirmed the overwrite
5) restart computer, try booting the windows os again
6) before selecting the user you want to login: press the button at the bottom left, the 'Ease of Access' button
7) that should have opened the cmd.exe
8) now try navigating to the sys 32 file and using the
wusa /uninstall /forcerestart /kb:3097877
command
9) let it do it's thing, then it will restart and you can give logging in another try.


If that doesn't work, other things I've seen that fix:

- unplugging the LAN cable
- unplugging peripherals like graphics tablets, printers, etc (leave mouse, keyboard, and monitor plugged in)
- just using the instructions as per first post.

It seems you'll only need to use this method if you can't access the cmd through the 'Repair your computer' option.


Let me know if this helps anyone!

 

[theliquidoxygen]

I registered for an account just to say this to the members of this forum: THANK YOU. I have been scouring the internet for days ever since the offending Windows patch was released, hoping someone with more technical savvy than I had uncovered a solution to this problem, which disabled my art tablet and completely stopped my work on a large, time-sensitive project for a client who is depending on my work for the future of his game. System repair and restore both failed-- I even bought another tablet before I realized the issue was with windows!-- but the command prompt solution to remove the update shown in the first post has got me ship shape once more. Again, thank you.