auto reboot when installing or uninstalling software

[pintree3]

Not sure about the IntelBurn test. This is what I understood. I use HWiNFO64 to monitor my temperatures and paying close attention to it while running the burn test.
From here I am supposed to run 3 tests -1-Standard -2-High -3-Very high.
But before doing this I am supposed to check what my cpu maximum temperature is. In going to Intel and looking up my CPU max temp (TCase) said 72.7 Celsius
The instructions said that if I reach the max to stop the test. Where do I read for this max?
There are 2 locations for CPU within HWiNFP one shows ' CPU #0 Digital Thermal Sensor ' whereby there are the different cores , with current,min,max temperatures AND there is also a CPU under Winbond/Nuvoton W8366HG.

Was I supposed to read the temp under 'Current' column or under the max column? I assumed the max.
I ran the 1st test 'Standard' and within 22 seconds the max already passed my TCase of 72.7 -- the max read 73 C and a second later when I went to stop it it was already at 74 C. Now, many minutes later, as I am writing this the max temperatures are still higher than my max TCase reading 73 C and 74C.
What does this mean? Am I reading the wrong place? Should I be reading only the current temp?
If I understood correctly then I am not reading the wrong place and my max was reached way too quickly. This would tell me that either my CPU fan and power supply fan directly above it aren't doing the job well OR the CPU overheats too quickly. If such is the case then the CPU or fans would need to be changed, correct?
Who guarantees the CPU? On the intel page it says, "Intel products sold as part of a computer system are covered by the warranty from the system manufacturer, not by Intel.." Who is the manufacturer? Mine is an OEM all part purchased separately and then placed together by the shop where I purchased it. If the warranty is based on my store of purchase then I'm screwed since the store is in Taiwan and I'm now back here in North America.

Results of my 22 second test were:
Time (s) Speed (G Flops) Results
22.319 40.0497 3.375460e-002
22.254 40.1676 3.375460e-002
At the end of writing this report I tested it again on standard and after 22.311 seconds
All cores read 72. C The CPU reading under 'Winbond' was 73 C. The speed read 40.0650 and results read 3.375460e-002.

 

[writhziden]

Intel would cover a CPU defect, but I suspect this is a cooling issue. You want to read the current temperature, not the max. The max just shows what temperature the CPU has reached as the highest since the monitoring program started reading the sensors. The fact that the max got that high that fast indicates the current temperature was also getting that high. That means you have inadequate cooling. Check your thermal compound and heatsink.

Make sure the heatsink is not loose. Gently wiggle it with your finger; it should not budge at all.

Check the thermal compound. Make sure it is applied properly: Thermal Paste and How To Use It | techPowerUp


As you add and remove hardware, follow these steps for ESD safety:

1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[pintree3]

Attached are the Memtest86 results. 8 passes. If I read and understood everything correctly all appears to be OK. As to the CPU overheating so quickly -- yup thought I should worry about that one. And you wrote, to check my "thermal compound and heatsink" This would require me removing everything in that area and having no experience in assembling PCs (only removed and added cards here and there, removed and added drives). I am wondering if I shuld get a pro to do it. In a way I do trust myself but it appears that precision is crucial here-- the exact amount not too little or too much thermal compound paste for example seems to make a huge difference in heat control. What do you think? BTW did any of the tests I ran cover (test) the motherboard and Hard Drives (or video drives)?
In my past experience my usual hardware problems were with these 2.

 

[writhziden]

Motherboard is not easy to test. We usually try to rule out everything we can and find the culprit that way. If it comes down to the motherboard or PSU, those should be handled by an electronics expert near your home because they are nearly impossible to diagnose via internet troubleshooting.

Your hard drive can be tested with SeaTools:

• Run the short and long tests with SeaTools.
  SeaTools for Windows
  
  SeaTools for DOS​

 

[pintree3]

My question was asked because though heating may seem to be a problem it does not seem to be the cause to my original problem (uninstalling software creates a crash. auto reboot).
I have left on the computer for extensive periods of time while playing games, doipng all those tests etc. etc and the computer never crashed on its own. This would tell me that heating is not an issue or at least not an issue with the uninstall problem. This I feel is more so since I also tried to uninstall something immediately after turning on the computer while it had been shut for about 10 hours on a cool Montreal day.
Would you agree here? Also outside of me testing the hard drives I truly question to what degree, should a faulty motherboard, cause a crash only and ONLY when an uninstall is attempted.

 

[writhziden]

Uninstalling utilizes hard disk and memory resources. If your motherboard had a faulty connector or RAM slot, it COULD cause a crash. I would still recommend running all but the advanced tests with SeaTools to see if it picks anything up. It would also be good to get the CPU-Z screenshots asked for before.

 

[pintree3]

Oops did I forget to send you those? Attached are the CPU=Z photos.
also can not install 'SeaTools' my PC crashes in trying to do so and windows won't allow this software to be installed in Safe mode.
Oh another piece of info-- the slightest touch to anywhere within my PC will cause a reboot. let me explain: Since I removed and put back some of my hardware to test it I have let the side door/panel opened. Everything is really tight in there. The slightest move of that panel, which touches wire a or wire b or wire c or etc. will cause an auto reboot

 

[writhziden]

Run all but the advanced tests with SeaTools for HDDs.

SeaTools for DOS​

The DOS mode will run outside Windows so crashes won't be an issue.




Your CPU-Z images are still not attached...

 

[pintree3]

CPU-Z images

What, I forgot again? I could swear I had attached them (as a zip file). Here it is again.

 

[pintree3]

Any news on my CPU-Z?

re: SeaTools for DOS
Cant make a bootable CD (dont have any) so am trying to do it via USB flash drive. One suggestion asks to install 'Windows 7 USB DVDtool.exe which I can't install. so this won't work. I tried doing so via a suggestion using the command prompt (it only gave one line) and that didn't work either. I then found the following link: How to create a bootable USB flash drive For Windows 8 ?.
On this page they state the following (and I quote):

• Insert a USB flash drive into your computer
• Start a Command Prompt as an Administrator and type diskpart. This starts the Disk Partition tool which you need to use to format the flash drive. Once you see the DISKPART command prompt, type in the following commands
• DISKPART> list disk /* shows list of active disks */
• DISKPART> select disk # /* # is the number for your USB flash drive */
• DISKPART> clean /* deletes any existing partitions on the USB flash drive */
• DISKPART> create partition primary /* create a primary partition on the USB flash drive */
• DISKPART> select partition 1 /* select the newly created partition */
• DISKPART> active /* make the new partition active */
• DISKPART> format FS=NTFS /* format the USB drive with NTFS file system */
• DISKPART> assign /* assign a volume and drive letter to the USB drive */
• DISKPART> exit /* exit Disk Partition */

My problems lay in steps 6 n 7

DISKPART> create partition primary /* create a primary partition on the USB flash drive */
DISKPART> select partition 1 /* select the newly created partition */

In my case my USB drive was disk 7. After having done, 'create partition primary' I assumed here that Disk 7 my USB would now be disk 1
But in doing the 'select disk' command again it showed disk 7 still to be disk 7 except now it had an * before its name. This got me worried since the following command, 'select partition 1' would not be selecting my USB drive but partition 1, which I think may be where my OS is currently on. So I stopped.

Do u have a suggestion as to how I could use SeaToolsDOS.iso from a USB? thanks

 

[writhziden]

Oh yeah, I did take a look at your CPU-Z screenshots yesterday briefly. You did not include all slots under the SPD tab, though. It appears that you have two 4 GB modules and two 2 GB modules. That may account for the crashes due to the mix and match RAM. I would need more info to be sure, though. Please provide an image of each slot under the SPD tab.


As to the USB bootable drive: Universal USB Installer – Easy as 1 2 3 | USB Pen Drive Linux

 

[pintree3]

How am I ever gonna be able to thank you for all of this? Sorry about the pix. I have included all 4 this time. I also added a text file from PC Wizard detailing my motherboard stats which included RAM stats somewhere in the middle.
You are are right about me having two 2 gig RAM sticks and two 4G. Wow I had never noticed that. I had always assumed they were 4 X 3G.

 

[writhziden]

Those look like they should be fine... I am suspecting more and more a corrupted registry being the issue.

Event[15081]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2012-06-04T11:27:58.809
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Michael-PC
  Description: 
{Registry Hive Recovered} Registry hive (file): '\??\C:\System Volume Information\Syscache.hve' was corrupted and it has been recovered. Some data might have been lost.

Read through steps 1-3 and 5-7 of http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164. You are not going to do the full clean re-install (yet), so just read through steps 1-3 and 5-7.

Then do a http://www.sevenforums.com/tutorials/3413-repair-install.html of Windows 7.

 

[pintree3]

corrupted registry

You're suspecting a corrupted registry? yeah me too though the cpu heat thing and my HD and MB are still questions for me.
As to SeaTools I used Universal-USB-Installer-1.9.0.1 to put it in my flash drive and I got the following message on reboot: SysLinux bla bla bla, Bootfile . . . . Failed to load boot file. Here's the thing. When I created the boot I had choices of Linux distros, which obviously were not chosen. The only ono-linux related choices were (Under "Other non-listed") Hiren's Boot CD, Kon-boot Windows Vista, Windows7 and Windows8. I chose Windows 7. Was I wrong? Or did I perhaps do something else wrong?
As to your most recent instructions:
If I go to C:\Users I have the following folders:
Administrator, All Users, Default, Default User, Michael, Public.
Step 3 says, "Back up your files externally by dragging your named User account or active User folders to another HD'
I assume my 'named User account ' is that one I have named 'Michael', is this correct?
But what are "active User folders" ?
Also within the 'Michael' folder are many folders, files and shortcuts. Is the whole 'Michael' folder with all those files, subfolders and shortcuts supposed to be copied? Some files within this folder have names/extensions such as,
NTUSER.DAT{31e3bc01-9240-11e1-9ba4-20cf308c48c4}.TMContainer00000000000000000001.regtrans-ms
(44 such files)
and
NTUSER.DAT{31e3bc01-9240-11e1-9ba4-20cf308c48c4}.TM.blf
(22 such files)

Step 7 says, "Gather your program installers." By this I assume they mean gather my CD/DVD of Photoshop, Office, and all executables I have installed such as Skype, Avast, Comodo etc. Is this correct?

 

[writhziden]

Try Hiren's Boot CD for SeaTools.

I would recommend backing up your files using Robocopy. That is what I use for mine. Open an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html and do the following command (I assume your external drive is letter D:, so replace yours accordingly)

robocopy /s /r:5 /w:0 /xo /xj c:\users\Michael D:\usersBackup\Michael

You are correct for Step 7. Make sure to get all your license keys, as well. The Belarc Advisor can help with that step.

 

[pintree3]

Assuming I did "
robocopy /s /r:5 /w:0 /xo /xj c:\users\Michael D:\usersBackup\Michael "
Would this not mean that in my D drive I would find a folder named Michael
or one named 'usersBackup'?
I ask this because I think I did such a command and after doing so the DOS
window started working for quite a while but then, later, checking in my
drive I could not see any new folder having been created. I then looked at my
other drives and could not see any newly created folders either.
The thing is, after keying in the above command line and tapping on enter it
occurred to me that perhaps I forgot to add the ':' colon after my drive.
In other words I never typed in: --- --- D:\usersBackup\Michael
but rather, D\usersBackup\Michael
If so then what was the cmd doing all of this time?
If a new folder was indeed supposed to be created then obviously I did forget
the colon. Also, as I was watching the CMD window I noticed it was creating
a bunch of files with names of software I have installed. Well what if I don't
want such software the 2nd time around?
Also, it appears to me that there is a space after every forward slash and after every backslash. Is there a space or is there not?
Oh yeah, one last thing; Is it necessary for the above to be done to an external drive? My backup drive is actually internally connected and it is this drive (E: in my case) which I used the above command line on.

 

[writhziden]

You probably now have a C:\Windows\System32\D\usersBackup\Michael directory...

You should delete that full D directory (you will need to provide administrator authorization when you try to delete it, so make sure you are logged in as an administrator).

I will put where the spaces are within <>

robocopy /s /r:5 /w:0 /xo /xj c:\users\Michael D:\usersBackup\Michael
robocopy<space>/s<space>/r:5<space>/w:0<space>/xo<space>/xj<space>c:\users\Michael<space>D:\usersBackup\Michael

If you do not want certain program data saved, you would have to add a /xd after the commands...

robocopy /s /r:5 /w:0 /xo /xj c:\users\Michael D:\usersBackup\Michael /xd "Adobe" "Application Data"
robocopy<space>/s<space>/r:5<space>/w:0<space>/xo<space>/xj<space>c:\users\Michael<space>D:\usersBackup\Michael<space>/xd<space>"Adobe"<space>"Application Data"

The above will exclude all directories named Adobe and all directories named Application Data from the backup. I am not saying you should exclude these; this was just an example.

 

[pintree3]

Hi
The above steps: 1 to 3 and 5 to 7 are back up stuff and info gathering stuff. I have done so. Now what?
Also, if I may we did confirm that there was a problem with the CPU heating thing, did we not? What should be done about such thing? Also I have attached a photo of the inside of my PC showing the CPU and heatsink and stuff, in the hope that it helps some.

 

[writhziden]

Everything looks good, but it is very difficult to know without taking the heatsink off and checking the thermal compound directly. Are you comfortable doing so?

Make sure to avoid static damage to the PC when removing or replacing components.

 

[pintree3]

Assuming I was told exactly what to do and exactly what to look for and assuming I could understand what I was doing/seeing, then yes, I would be comfortable doing so.
Having said this, though we can agree on a heatsink problem and how this should indeed be taken care of regardless of what I am about tosay, I am not sure to what degree it would solve the actual problem I have with the crash/self reboot since it does so even if the computer is 'cold' --just turned on.