BSOD hal.dll, ntoskrnl.exe pci.sys

[sabbyblue]

I have had NO BSOD or traps. However, while looking at the Event Viewer I saw this message from this morning.
The driver detected a controller error on \Device\Harddisk1\DR1.

 

[sabbyblue]

That controller error was followed by a Service Control Manager. I think it may be nothing. I know what i was doing at that time. I tried to forward an email that I had gotten in yahoo to someone. It caused IE to stop working.

The service control manager error says
The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
---------------------------

There was no BSOD, tho.

 

[x BlueRobot]

It sounds like a problem with hard-drive controller:

Intel(R) ICH10R SATA AHCI Controller:

c:\windows\system32\drivers\iastor.sys (9.6.0.1014, 528.02 KB (540,696 bytes), [COLOR="Red"]2/9/2011 5:01 PM[/COLOR])

You could try looking for a later driver, but you may have the latest driver already, have you spoken to Dell about it?

I can't find any appropriate updates from the Intel website

The good point is, least the BSODs have stopped so far

 

[sabbyblue]

I have not spoken with Dell.

Dell said to run in safe mode over weekend and i would get call on Monday. no call came. call did come on Tues but i was not expecting it and was not home for the call. there was another call during that Thanksgiving week, i dont recall when, but again i was not home and did not know the call was coming. (they have an email contact, btw). I don't have a number to call them back.

This week Dell called and i was not here. He said he would call 'tomorrow' which was Tuesday or Wed, cant recall. i do know i waited (since no time was given) and NO CALL that day. In the msg he asks if i reinstalled Windows but does not give me a way to reply to him.

I am going to do the next step you mentioned, i just need to get a chunk of time available.

Thank you so very much. and if this next step shows all good, i am going to try putting something in that USB port since the fans have seemed to quiet down again.

 

[x BlueRobot]

Your welcome, and I don't see why a complete reinstall is even necessary yet :huh:

You could also check for any drivers which may be causing problems, remember to only select drivers not related to Windows:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
• http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

Run for at least 24 hours, and if no BSODs occur then you can stop the test

 

[sabbyblue]

I am trying to run the SFC /SCANNOW but when I boot from the Windows CD that came with my computer I don't get the option to select language and then to Repair. What happens is the computer boots up as if I am booting from my harddrive, straight to Windows 7.

I am definitely booting from the CD because the screen came up to ask me which drive should i boot from and I selected the CD/DVD drive.

 

[x BlueRobot]

What kind of DVD are you using? Is it a Dell Recovery Disc or Windows 7 Installation DVD?

 

[sabbyblue]

Reinstallation DVD Windows 7 Home Premium 64-Bit

 

[sabbyblue]

One of my other possible symptoms just started last nite. My display will go black and then return. It is only for maybe 2 seconds. This display has done this pretty much from the beginning of when i bought this in early 2011, on and off. It had stopped for a while (or seemed to) but now it is occurring again. Also, regarding the display, when i have a few windows open if i move one it leaves trails, a lot of them, the point that I have to close that window.

 

[x BlueRobot]

Run System File Checker from within Windows 7, this will scan for corrupted or missing protected Windows 7 files:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

 

[sabbyblue]

I tried that earlier but the system could not find sfc. I did a dir on sfc* /s and it was not found.

 

[sabbyblue]

I take that back!!! i went into the specified directory in the link you sent and it is running now. I am curious why the dir sfc* did not show me the location. but at least it is running. You are wonderful!!

 

[sabbyblue]

Windows Resource Protection did not find any integrity violations. (results of sfc /scannow)

 

[sabbyblue]

I enabled the driver verifier and i am ready to reboot. Will log results after 24 hour test. Thank you.

 

[x BlueRobot]

Your welcome, and least the operating system itself is not causing any of the crashes

 

[sabbyblue]

I have not had any BSOD's with the driver verifier running. The fans have been working a lot harder tho since i started the verifier. and the computer is slower to respond when i am opening different internet windows.

I have left the verifier running and i put a usb cable into the 2.0 port that i had taken the cable out of a few days ago (when all the traps stopped happening). Will see how that goes for two days or so.

 

[x BlueRobot]

You can stop Driver Verifier after 24 hours, and least the BSODs have stopped

 

[sabbyblue]

I stopped the Driver Verifier. It is great to not have the computer fans going the way they were with that running.

I guess at this point since the BSODs have disappeared on their own, this thread is no longer needed. Not sure what to tell Dell. But, i guess i better purchase an extended warranty since i am sure this will happen again. It is not like there was a particular fix that corrected a problem.

Thank you so much for your support and expertise. I can't tell you how very good it felt to have someone really trying to help me rather than Dell saying 'reinstall Windows 7'. Would love to find out what is wrong with the display that it leaves trails but i know that is a separate topic.

Thank you~

 

[x BlueRobot]

Your very welcome

You could try checking the Mouse Options and the Pointer Settings, there is an option where the mouse shows trails:

• http://www.sevenforums.com/tutorials/2402-mouse-pointers-change.html

 

[sabbyblue]

Two new crashes. 12/11 and 12/16

regarding the 12/16 crash:
The wireless keyboard and wireless mouse stopped responding (this has happened 3 times before in the last week). I had to turn off power. When I rebooted a few hours later I got the trap.
Also, i dont know if it is relevant but when the mouse and keyboard froze on 12/15 the video display became discolored.

I attached the SF zip file