BSOD hal.dll, ntoskrnl.exe pci.sys

[sabbyblue]

Dell Studio XPS 9100
Windows 7 Home Premium, 64bit
CPU:Intel Core i7-960 processor
Memory: 12 GB
Graphics Card: ATI Radeon HD
Monitor HP pavillion vf17
Screen Resolution 1707 X 960
Hard drive: 2TB Serial ATA 2 Hard Drive 7200 RPM

3 dumps in about 2 weeks time, last two identical (hal.dll+12a3b ntoskrnl.exe+18cb13 pci.sys+9bcf). I don't do any gaming. This can happen after a startup or it can happen after computer has been on for hours. I can be writing an email or be away from the computer. One thing I have noticed about this computer since the day I bought it in 2011 is the fan(s) can get very loud, esp if downloading.

After the second of the 3 dumps (on 11/8) I downloaded and thought I installed latest Seagate Barracuda XT driver for my hard drive ST32000641AS. I say I thought I installed because the date of 6/21/2006 still shows for the driver date, which is the date it was before I did the install.

I am new at this so if I need to add more information please advise and thank you for any help. I have had similar problems in the past but was not set up for a dump so don't know if it was exactly the same. When I called Dell they told me to reinstall Windows. That is something I really do not want to do, if at all possible. That time I fumbled around downloading different things and probably did some system restores and suddenly the problem stopped. Since I really don't know what I did last time to 'fix' it I can't repeat it. And it was likely only temporary. This time I would like to get it fixed for real. I didn't call Dell this time cause I know their answer.

Lynn

 

[x BlueRobot]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[sabbyblue]

I thought I did follow the instructions. I uploaded the zip file, I put the system specs that I know of in and gave an idea on what I was doing (or not doing) on the computer at the time of the dumps.

Obviously I am missing something or you would not have replied with that link, but I don't see what i am missing.

 

[x BlueRobot]

[B]DRIVER_POWER_STATE_FAILURE (9f)[/B]

Probably caused by : [COLOR="red"]nusb3hub.sys[/COLOR]

Image path: nusb3hub.sys
    Image name: nusb3hub.sys
    Timestamp:        [COLOR="Red"]Mon Oct 26 14:19:44 2009[/COLOR] (4AE5B000)

Driver Reference Table - nusb3hub.sys

STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

[B]WHEA_UNCORRECTABLE_ERROR (124)[/B]

Probably caused by : GenuineIntel

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

From the BSODs, some of your hardware is failing, therefore you can follow the steps within the Stop 0x124 link (post if you have any problems with the steps), also could you please update the driver referenced in the first block of code.

 

[sabbyblue]

Thank you, i am working on that now. Could not find a download of nusb3hub.sys so working on the Stop 0x124 steps and currently downloading OCCT 4.3.2 to check the overclocking.

 

[x BlueRobot]

Thank you, i am working on that now. Could not find a download of nusb3hub.sys so working on the Stop 0x124 steps and currently downloading OCCT 4.3.2 to check the overclocking.

Good to know

Two of the BSODs were related to Stop 0x124 BSOD, so I believe the hardware is more of a problem at the moment, than the driver itself.

 

[sabbyblue]

I updated the BIOS, drivers and chipset and replaced the nusb driver. But i have had the same traps and dumps the last two days as the previous two traps. The traps occur right after I boot up in the morning (computer off for about 5-6 hours). This last trap caused the machine not to want to reboot and it had to do a Start Up Repair and asked if I wanted to restore to an older version, i said yes, i was not given a selection of which version.

I am going to try to contact Dell again, even tho I have no faith in what they will say to do. (reinstall Windows). This machine still has a few days warranty. But they will not admit it is hardware even tho my fans run loud at times and my video display indicates problems from time to time.

I will update here if something miraculous happens. Thanks for your help.

 

[x BlueRobot]

It's a hardware problem for sure! Tell Dell you had the Stop 0x124 BSOD which is strictly related to hardware issues.

Your welcome

 

[sabbyblue]

Will do (tell of Stop 0X124) i dont see the BSOD so i did not know what i was getting. just the dump. Their tech support is calling me in 8 minutes so we shall see. Last time i spent hours on phone with them, doing all kind of diags and they told me computer hardware was fine. Boring and not effective. Here is hoping for a better experience.

 

[sabbyblue]

On 11/17/12 a.m. there were two more traps, one right after the other. the first one was identical to the previous three. The last one was similar but it also included references to the netbios.sys+1b27040 and mssmbios.sys+8cfb8d8


The only difference from 11/15 trap until the 11/17 traps is that Dell support removed the McAfee antivirus and instructed me to remove my external backup harddrive, which I did. Support then said to wait and see what happens. He said this problem could be drivers (all updated), antivirus (removed), or the need to reseat a few components.

The Bios was updated on 11/12, there was a trap on 11/15 that did not refer to the BIOS. The mention of it in the second trap of 11/17 (the last one so far) is giving me concern that things may be getting worse.


The last four traps occurred immediately after a boot up, following a complete shut down a few hours prior. (computer was cooler?) I know that the last three I still had the display on while the computer is off. Tonight I will be sure to turn the display off, as well in case that is a part of the puzzle.

 

[x BlueRobot]

Could you please upload your recent dump files?

Yes, McAfee is a common cause of BSODs in Windows 7, what AV suite are you using in it's place?

Perform a full scan with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials - Microsoft Windows

Remember to install the free version of Malwarebytes, not the free trail; untick the free trail box during the installation of Malwarebytes.

Have you tried reseating the hardware?

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Follow the above steps to test all your hardware components, Stop 0x124 means a hardware component is faulty or hasn't been properly configured.

 

[sabbyblue]

I have had two more traps since my last update this morning (total of four on 11/17), i will go back to the instructions on how to create file to upload here.

I did not install any AV once McAfee was removed. Tech support suggested installing MS Essentials, i had not yet done that.
I already have a version of Malwarebytes installed. not sure if trial, i did get a notice that it expired but seems I can still use it.

I have not tried to reseat any hardware. I am concerned about warranty unless doing it when support tells me to.

Re the Stop 0x124 steps.
Step 1 re overclocking.
I did install something that was supposed to monitor the clocking but I don't know what how to tell if something is overclocked.
Step 2 cooling. I can do the fan thing, altho these traps occur when the computer has been off for a while and then rebooted so it is hard to imagine it is a heating problem.
Steps 3,4,5 covered.
Step 6 stress test. I will have to research how to do that.
Step 7, install Windows. oh how i hope i do not have to do that. I may just buy a new (NOT Dell) computer even tho this one is still rather new)

Thank you. i will get to work.

 

[sabbyblue]

I think i just attached the dump file. I trapped a few more times while creating the updated dump file and i am rebooted now in Safe Mode with Networking. If I don't see the file attached to this post i will try again.

 

[x BlueRobot]

[COLOR="red"]BugCheck 9F[/COLOR], {3, fffffa800e9ec060, fffff80000b9c518, fffffa800e0498b0}

*** WARNING: Unable to verify timestamp for nusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3hub.sys
Probably caused by : [COLOR="Red"]nusb3hub.sys[/COLOR]

[COLOR="Red"]BugCheck 124[/COLOR], {4, fffffa800aaec038, 0, 0}

Probably caused by : GenuineIntel

Most of the dump files pointed to the 0x124 BSOD, and therefore since the desktop is still under warranty from Dell, then I would request for a replacement; one of the hardware components is faulty or misconfigured in some way.

 

[x BlueRobot]

All the dumps are still attached in this thread, and you can try using a data recovery program such as:

• Recuva | Free Download

You have the right to warranty if Dell has given to you when you brought the desktop, unless the warranty has expired.

 

[sabbyblue]

oops, i did not realize you had replied to my request for info regarding the dump files. and i deleted it cause i found the unzipped version and i think that may be suitable.

Thank you!

Re the warranty yes, i have a bit over 60 days left. I fear they will make me reinstall Windows, first and that is something i do not want to have to do. I want to keep this harddrive if at all possible.

If Dell does not call me today, i will be contacting them. This is just ridiculous. Today i got two stop x 122 (only one dump registered) and i really didnt know if i was going to get back up or not.

I appreciate your help and support.

 

[x BlueRobot]

Upload the recent crash dump, and if Dell ask to reinstall Windows, it won't make any difference since 0x124 is related to hardware and is not caused by software unless a driver produces a 'false positive' which I highly doubt, since you have had the same 0x124 BSOD around four times now with only one 0x9F crash.

 

[sabbyblue]

Dell told me to run in SAFE mode for a day (starting today) and if i don't crash then it is not hardware and we would reinstall windows tomorrow.

As you may expect, I crashed same 0x124. came up normal, and crashed again. I am now up as 'normal' but right away i am getting a few error msgs that indicate certain modules will not work. One is evidently used by Windows Live Mail cause that won't work. I tried running the SF_Diag and got an error running that as well. I am thinking one of the restores that the system did automatically may have been before i installed SF_Diag.

So, if i stay up long enough i will reinstall SF_Diag and upload the dumps here. (big 'if')

Thank you. I wish Dell was as helpful as you are.

 

[x BlueRobot]

Your welcome and Dell probably wants you to run in Safe Mode, as it limits the Windows operating system to run with the minimum drivers needed to function; 0x124 doesn't provide much practical information such as which hardware component is faulty, and therefore it can be any hardware component; from the RAM modules to a failing hard-drive.

If your computer wasn't still under warranty then I would have asked to run some hardware tests, but since your computer is still under valid warranty from Dell, it would be much easier just to ask for a replacement.

 

[sabbyblue]

here is the file. i kind of had to hack it tho cause i was not able to download and run SF_Diag. So i had to do a system restore back to the 11th. That wiped out all the dump files. but i had saved them so i moved them back into the minidump folder and ran SF_Diag tool. Hopefully, that did not mess things up.

The dump that was created when i was in SAFE mode is the one dated today timestamp 2:20 and named 111912-68094-01.dmp (i dont know how the files look to you so gave you everything i can see that may identify it.

btw, Dell says that one of their techs, the first one i was on chat/phone with did run hardware diags. maybe he did. either way Dell says hardware diags came back clean. I am wondering about what diags he ran cause last year when i was on with Dell (and they never resolved that problem) they ran diags and i saw what they were doing. I did not see the same stuff this time, but maybe he did it differently.