Just plain HELP!!!

[sandy52]

Hello, newbie stand back everyone :O)

I have just got a Lenovo G560 with windows 7 and since getting it two weeks ago no two days have been the same.
Programmes disappearing
screens greying out
will not shut down
takes a walk around the block and cook a roast time span to start up programmes
cannot repair messages
it goes on and on

I am totally bewildered, I seem to get over one little problem and then another smacks me in the moosh.

I am terrified I will start it up one day and everything has disappeared, I do backup important files on a external hard drive but that's not the point, I want to enjoy my computer and be able to rely on it, but at the moment I am getting a deep dislike for it.

I am not technically minded, so if any kind person has any suggestions as to what I might do to make me love it again, can they please put it in baby language.
Thanking you in advance

 

[zigzag3143]

Hello, newbie stand back everyone :O)

I have just got a Lenovo G560 with windows 7 and since getting it two weeks ago no two days have been the same.
Programmes disappearing
screens greying out
will not shut down
takes a walk around the block and cook a roast time span to start up programmes
cannot repair messages
it goes on and on

I am totally bewildered, I seem to get over one little problem and then another smacks me in the moosh.

I am terrified I will start it up one day and everything has disappeared, I do backup important files on a external hard drive but that's not the point, I want to enjoy my computer and be able to rely on it, but at the moment I am getting a deep dislike for it.

I am not technically minded, so if any kind person has any suggestions as to what I might do to make me love it again, can they please put it in baby language.
Thanking you in advance

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[sandy52]

Hello,
thank you I will do that :O)

 

[sandy52]

Right all I can see in red is the following and this appears about 15 times, I have just copied one half way down the list
Log Name: Application
Source: SideBySide
Date: 18/07/2011 12:30:51
Event ID: 33
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: sandy-PC
Description:
Activation context generation failed for "C:\windows\system32\conhost.exe". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">33</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-18T11:30:51.000000000Z" />
<EventRecordID>3239</EventRecordID>
<Channel>Application</Channel>
<Computer>sandy-PC</Computer>
<Security />
</System>
<EventData>
<Data>Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16823"</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\windows\system32\conhost.exe</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[Ztruker]

Since the machine is only two weeks old, I would seriously consider returning it to Lenovo and make them fix or replace it. You should not have this kind of problem with a new computer.

 

[gregrocker]

Since the machine is only two weeks old, I would seriously consider returning it to Lenovo and make them fix or replace it. You should not have this kind of problem with a new computer.

+1.

Use the free tech support included for first year to get it fixed or replaced, then shaken out so you know you've got a good one by the time the warranty runs out.

Often preinstalled Windows is corrupted by sponsors' bloatware and useless factory utilities have better versions built into Windows 7 and which weigh down Windows 7, which otherwise is a feather-light and instantaneous OS in it's native state.

Here are tips to clean up factory bloatware: Clean up factory bloatware

If these don't help, here are the basics for troubleshooting Windows 7: troubleshooting steps

Many tech enthusiasts find a Win7 installer for their version to clean reinstall just the OS using the Product Key on COA sticker. Here are tips to get a perfect clean reinstall of factory OEM: Reinstalling Windows 7

 

[karlsnooks]

sandy,

Forget the past.

When you, right now, fire up your computer.

Does the computer start correctly ? Yes or no.

If you immediately, shut down your computer, then is the shutdown normal? yes or no

Of course, a little more info about your computer would be useful.

UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
in left-hand column, under Your Profile, Edit System Spec |


Use Speccy - System Information - Free Download
and/or SIW to gather info for filling in the blanks.

Do me a favor. Please add the word laptop or desktop to the “system manufacturer” block.

Provide full windows version info, such as provided by Speccy:
MS Windows 7 Ultimate 64-bit SP1

Use the “Other Info” block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

Scroll down and click on the SAVE CHANGES button.

 

[sandy52]

Thank you all your advice, I will look through what has been suggested and information asked for a bit later when I can give it my undivided attention, just wanted to let you all know I have not ingored your posts :O)

 

[seavixen32]

I'm with gregrocker on this one.

Lenovo have sold you a computer that is not fit for purpose so they should be given the chance to repair, exchange or refund.

After all, if you bought a new car whose engine kept misfiring you'd return it in double-quick time, I'm sure.

 

[sandy52]

I'm with gregrocker on this one.

Lenovo have sold you a computer that is not fit for purpose so they should be given the chance to repair, exchange or refund.

After all, if you bought a new car whose engine kept misfiring you'd return it in double-quick time, I'm sure.

I just find it all so gutting, costs you and arm and a leg to just ring these people, then I will loose everything I have downloaded onto it - well not loose but it has taken me the two weeks since I have had it to get all I need on it.
I know you are right, I will give it a few more days to see if it will settle down, I have put lots of stuff on it and there may be conflicts.

Does not do your nerves much good though when your afraid to start it up each morning in case it does something else peculiar (

 

[gigagiggles]

While I can't speak directly about Lenovo, any OutOfBoxExperience should be trouble-free. Lenovo warranty support's initial response would be to restore the G560 to factory conditions. If it's trouble-free, then a newbie's attempts to sculpt the G560 to his liking may have contributed to the troubles. "I have put lots of stuff on it and there may be conflicts."

 

[gregrocker]

Then work through these troubleshooting steps

 

[sandy52]

Within a day of me getting the machine it was freezing badly, I rang the technical help line and that had me re - set it to factory setting using the little bendy arrow button next to the on and off button. Luckily I had not put anything on the machine that I was not prepared to loose. It seemed to work great after that, but gradually it has been 'growing' problems.
Having said all that - today nothing odd has happened - now I am starting to worry that nothing odd has happened :O)

So having said all that, do we think I should ask for a repair or replacement?

 

[sandy52]

gregrocker[/LEFT];1513174]Then work through these troubleshooting steps

I would genuinely love to but I do not have enough technical knowledge to do it - plus I was not given a

installation​

CD.

I am afraid it is a case of a little

knowledge​

being dangerous, if I do something I really

shouldn't​

either by accident or without realising the

consequences​

I may affect the warranty

 

[gregrocker]

Hi Sandy -

You should be able to get through most of the troubleshooting steps without needing a Repair CD, although having one is a good idea in case Win7 ever doesn't start. You can make one by typing Backup in Start Search Box. http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Start Search can also help you find any of the other tools given to troubleshoot the problem, e.g. Event Viewer which is where I would start my search for repeat errors to gather more clues to add to the side-by-side error.

The side-by-side error is likely generated by a program unnecessarily starting with Windows. On preinstalled Win7 up to 30 programs might be starting up with the machine when you only need AV and gadgets (if you use them) because all others are freeloaders on your RAM, CPU, can spy on you and cause problems like you see. A program should start instead when you click on it.

For this reason I would establish a clean boot as described in the steps here:

Turn off all Startup items except AV and gadgets, googling any you have question about: Startup Programs - Change. After Restart, in msconfig>Services "Hide All MS Services" to see what is running without your knowledge. Uncheck each then if it returns turn it off in it's program Preferences, or uninstall.

Nothing given in the steps will invalidate your warranty. A clean reinstall may cause them to refuse to Tech Support it, but your warranty for parts is still good - and you don't need to tell them anything you did. We can give you better help here anyway, and will stick with you until it is running correctly or you decide to return it.

 

[sandy52]

Thank you for helping :O)

I think I can manage to make myself a repair CD, will give that a go now.

Start up, it is suggested that you stop anything on start up that you do not need *clears throat* I don't know what I want, I do not understand what they are, I have tried Googling the different things, but often get a don't/do stop answer, what if I stop something and nothing starts???

Can I tell you that I have installed :-
The Lenovo tool box
Advast
ccleaner
and Malwarebytes
corel paint shop pro
and Photoimopression

Mcafee was already installed

I will try and find other things you have suggested :O)

 

[sandy52]

Hi Sandy -

You should be able to get through most of the troubleshooting steps without needing a Repair CD, although having one is a good idea in case Win7 ever doesn't start. You can make one by typing Backup in Start Search Box. http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Start Search can also help you find any of the other tools given to troubleshoot the problem, e.g. Event Viewer which is where I would start my search for repeat errors to gather more clues to add to the side-by-side error.

The side-by-side error is likely generated by a program unnecessarily starting with Windows. On preinstalled Win7 up to 30 programs might be starting up with the machine when you only need AV and gadgets (if you use them) because all others are freeloaders on your RAM, CPU, can spy on you and cause problems like you see. A program should start instead when you click on it.

For this reason I would establish a clean boot as described in the steps here:

Turn off all Startup items except AV and gadgets, googling any you have question about: Startup Programs - Change. After Restart, in msconfig>Services "Hide All MS Services" to see what is running without your knowledge. Uncheck each then if it returns turn it off in it's program Preferences, or uninstall.

Nothing given in the steps will invalidate your warranty. A clean reinstall may cause them to refuse to Tech Support it, but your warranty for parts is still good - and you don't need to tell them anything you did. We can give you better help here anyway, and will stick with you until it is running correctly or you decide to return it.

I have made a disc :O) but when I look at the properties of the disc it says no Bytes free of 164MB, now was that enough to take all the information needed? and how do I check the information is really on there?

 

[gregrocker]

Boot the CD to see if it looks like this: System Repair Disk

How to Boot your Computer from a Bootable CD or DVD - Boot to CD

 

[sandy52]

Boot the CD to see if it looks like this: System Repair Disk

How to Boot your Computer from a Bootable CD or DVD - Boot to CD

Thank you I will try that, and have saved the article about booting from CD :O)

 

[karlsnooks]

sandy,

download, install and run CCleaner. This will clean up some.

CCleaner is free and link is in my sig.

so that we can accurately advise you as to which and what programs do not need to run when you turn on the computer and which ones you should considedr uninstalling, pleae carry out the following:

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.