SERIOUS security problem..Please assist me

[vivek pecqurel]

Dear friends and all.

From last few days, i believe my laptop is being used by another person( not my family member, might be unknown person to me.

this happens as soon as my laptop gets connected to internet
and i have a regularly updated version of quick heal antivirus.
I frequently check for malwares and spywares through quickheal

why is it happening so ?
some instances i observed were :
> 18+ videos and illegal stuffs downloaded without my knowledge.
> cursor moves when i keep it still
> Internet gets disconnected frequntly
> automatic shutdown even when battery is full

I used to ignore this stuff but few days back my facebook account got compromised.

What should i do friends please help me. i am not able to use my pc freely and living everyday with a fear inside

 

[Arc]

Do a clean reinstall. (Suggesting it, as infections are removable, but that is time consuming and it may get back).
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Make your user account password protected. Let the others use the guest account only.
http://www.sevenforums.com/tutorials/7412-guest-account-turn-off.html

Reset the password of your facebook, email and all. Change the PIN of your cards too, if you used them for any online shopping within this time.

Over all of it, QuickHeal is a crap. Decide for any other AV program. If you want to pay for it, go for Eset. If you want to use it in free, use Microsoft Security Essentials - Microsoft Windows

 

[Sub Styler]

Have you ever given anyone remote access to your machine, e.g. Team Viewer / My Logon?

Is your computer on any network besides the internet?

It sounds like someone has remote access, this will require a server running for them on your machine, your antivirus either recognises it as trusted software or it simply isnt found under its database (or heuristics if enabled).

Try this link for anonline virus scan Free Virus Scan | Online Virus Scanner from ESET

 

[Diosoth]

Run TDSSkiller in case of rootkit infections. A clean reinstall will not purge anything in the boot sector.

 

[vivek pecqurel]

Do a clean reinstall. (Suggesting it, as infections are removable, but that is time consuming and it may get back).
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Make your user account password protected. Let the others use the guest account only.
http://www.sevenforums.com/tutorials/7412-guest-account-turn-off.html

Reset the password of your facebook, email and all. Change the PIN of your cards too, if you used them for any online shopping within this time.

Over all of it, QuickHeal is a crap. Decide for any other AV program. If you want to pay for it, go for Eset. If you want to use it in free, use Microsoft Security Essentials - Microsoft Windows

Clean reinstall is the only option left but it will take more time..

 

[vivek pecqurel]

thanks to Diosoth
Sub Styler for your reply

 

[Arc]

Hi Vivek, go for TDSSKiller right now, as if the infection is in the BIOS a clean install will not be really helpful as Diosoth suggested.

After running that, let us know the results and opt for a clean reinstall.

 

[vivek pecqurel]

Hi Vivek, go for TDSSKiller right now, as if the infection is in the BIOS a clean install will not be really helpful as Diosoth suggested.

After running that, let us know the results and opt for a clean reinstall.

Hey, Arc, sorry for the late reply.
Btw, i ran the TDSKiller and found 0 threats. What should i do the next ?

 

[Arc]

i ran the TDSKiller and found 0 threats. What should i do the next ?

So we may assume that the system is free from any bootkit - rootkit.

Now go for a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html .

 

[vivek pecqurel]

thanks bro, thanks for assisting me .

 

[Arc]

You are welcome Vivek. Let us know how it is running when it is done.

 

[vivek pecqurel]

Suspicious activity. will replacing the HDD and modem help me ?

Previously i had reported of my laptop being used by a unknown person , resulting in various suspicious activities in my laptop. And as adviced by seven forum experts i did a format and reinstall the window again

But again my laptop is poping up unknown messages( attachment added) , and mouse cursor still moves resulting inthe mouse pad getting blocked and sometimes laptop freezes with a strange sound..

i tried to contact my antivirus support centre but till now no any help from them.

i am expecting a help u people out here. please help me and tell me whether i can get rid of this hacker if i change my HDD or modem as nothing seem to work. ?? please guys

 

[Golden]

Start by changing the current password of the login account and also the router.

What were you doing that caused the error message to pop-up?

 

[madcratebuilder]

If you use a wireless router you may have someone close by tapping your signal. Change all your passwords and use wpa/wpa2 security. What type of connection do you have?

 

[bobafetthotmail]

that message seems to be browser rendering error, or anyway points to issues in the browser (Internet explorer?). Most of the code in the message is the code used to make websites.

Can you try changing browser?

mouse cursor still moves resulting inthe mouse pad getting blocked

What do you mean for this? What does the cursor do exactly? By "mouse pad blocked" you mean it's not working or what?

 

[mitchell65]

Previously i had reported of my laptop being used by a unknown person , resulting in various suspicious activities in my laptop. And as adviced by seven forum experts i did a format and reinstall the window again

But again my laptop is poping up unknown messages( attachment added) , and mouse cursor still moves resulting inthe mouse pad getting blocked and sometimes laptop freezes with a strange sound..

i tried to contact my antivirus support centre but till now no any help from them.

i am expecting a help u people out here. please help me and tell me whether i can get rid of this hacker if i change my HDD or modem as nothing seem to work. ?? please guys

But this is exactly the same problem that you had two weeks ago and you haven't said what happened after you did a clean install!

 

[vivek pecqurel]

Golden : I was doing nothing. the laptop was in still mode.

madcratebuilder : I don't use a wireless router. i use usb modem or somtimes mobile tethering.

 

[vivek pecqurel]

bobafetthotmail : i very rarely use internet explorer. and i use mozilla firefox up to date version. i never gt any such pop ups before.. and mouse cursor moves means, whenever the laptop is in still mode , the cursor moves of its own wthout touching the mouse. after that the mouse pad gets blocked , means it doesnt not work. it happens only when connected to the internet

 

[vivek pecqurel]

mitchell65 : After clean reinstall it worked fine, but after few days again the problem started..

 

[vivek pecqurel]

@Everyone, guys will changing the HDD or modem( internet connection provider) help me to get rid of this virus or hacker. because nothing seems effective against it. neither antivirus nor clean reinstall. After i posted this thread tday afternoon, the computer got freezed with a strange sound and i had to swith it off through main switch