SYSTEM_SERVICE_EXCEPTION BSOD after PC rebuild

[Polygone]

Hey,

I've recently rebuilt my PC and after booting to the desktop the next day, I got a SYSTEM_SERVICE_EXCEPTION BSOD. Its dump files are attached to this post.

As I've had stability issues before, I thought this would be a good time to identify the cause as it's so soon after a rebuild. My setup has been stable in the past but after rebuilding it after a suspected viral/malware infection I haven't been able to recreate this stability.

At the time of writing, Windows 7 64-bit has all of its important updates installed and my GPU, monitor and motherboard drivers are up to date. There may be an issue with my mobo's chipset drivers though. I can't seem to get them from the Intel website so I'm using the ones supplied by Gigabyte. I also installed them last, which I noticed was not recommended when I read the installer for one of the chipset installs. The chipset installs are from this site: GIGABYTE - Motherboard - Socket 1155 - GA-Z77-D3H (rev. 1.1)

Could someone help me and identify the cause of this instability issue, please? Any help is greatly appreciated!

 

[YoYo155]

Hello and welcome to SF .
The system info file is missing from the attachment, please follow the steps below.

Download and save Info.bat to the desktop.

Open an elevated command prompt and then type the following command:

cd C:\Users\<Username>\Desktop

Then type:

Info.bat

The batch file will begin to run, the SystemInfo.txt file will be saved to your C:\ partition,
the MSINFO32 file will simply open, therefore click File and then Save.
Chose the save location as your Desktop, and then copy the two files into a zipped folder.

Upload the zipped folder in your next post.

 

[Polygone]

Hey,

Thanks for the reply. I've attached the files you've asked for to this post as well as another grab of the BSOD's dump files.

Please let me know what you make of them!

 

[YoYo155]

Hi and thanks for the files .

The single dump file doesn't show much except that Microsoft Security Essentials was active at the time.

BugCheck 3B, {c0000005, fffff80002dc1a42, fffff88004699830, 0}

Probably caused by : memory_corruption ( nt!MmCreateSection+482 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

Not surprisingly MpFilter.sys is present in the stack.

fffff880`046996e0  fffff880`011d6730*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
 MpFilter+0x1a730
fffff880`046996e8  fffff800`02a4d000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`046996f0  fffff800`02ce5810 nt!BBTBuffer <PERF> (nt+0x298810)
fffff880`046996f8  fffff800`02a4d000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`04699700  fffff800`02cdde54 nt!BBTBuffer <PERF> (nt+0x290e54)
fffff880`04699708  fffff880`011bc000 MpFilter
fffff880`04699710  fffff880`011c67d4 MpFilter+0xa7d4
fffff880`04699718  fffff880`011bc000 MpFilter
fffff880`04699720  fffff880`011c651c MpFilter+0xa51c

• Driver Reference Table - MpFilter.sys

Usually we recommend to remove any remains of an old anti virus/malware sofware install
but considering how young the system is I doubt you installed anything else of that nature
prior to MSSE, am I correct?

Now we need to think as to what might tripped it.
System event log say the file has recently updated it could be a factor.

Event[607]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-10-01T20:15:08.123
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: My_Gaming_PC
  Description: 
A service was installed in the system.

Service Name:  Microsoft Malware Protection Driver
Service File Name:  system32\DRIVERS\[COLOR=Blue][U][B]MpFilter.sys[/B][/U][/COLOR]
Service Type:  kernel mode driver
Service Start Type:  boot start

You said you have faced a virus / malware outbreak in the past, how were the files cleaned?

Your PC is overheating on a regular basis.

Event[2590]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-10-03T15:23:50.360
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: My_Gaming_PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_[COLOR=Red][B]CRT = 379K[/B][/COLOR]             
_HOT = 0K             
_PSL - see event data.

• Download Speccy and upload a Screenshot of the summary tab.
• Download TDSS-Killer and scan for rootkits.
• Download Windows Defender Offline and scan for other types of infections.
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

You also mentioned you are experiencing instability, what form of instability?


The system event log shows several of these;

Event[1904]:
  Log Name: System
  Source: Disk
  Date: 2013-10-01T22:36:26.824
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: My_Gaming_PC
  Description: 
An error was detected on device \Device\[COLOR=Blue][U][B]Harddisk1[/B][/U][/COLOR]\DR1 during a paging operation.

Harddisk1 according to the msinfo32 file is a USB Thumb-Drive, is it connected all the time?

• http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

 

[Polygone]

Thanks for replying, YoYo155!

I installed Malware Bytes Anti-Malware as well as MSSE, but I only have the free version without the real-time protection. I could check to see if Windows Defender is disabled but I'm sure that when you install MSSE it prompts you to disable it anyway. I'll check though.

With the suspected malware/virus, I scanned my PC with Malware Bytes and it found an infection in an iTunes Backup Password cracker install. I'm not sure what that infection was though but I didn't actually run that installer, I only downloaded it. I deleted it soon afterwards. I did install a similar program before that though and after not paying attention when using the installer, I ended up with toolbars and adware on my PC. I removed those programs using Revo Uninstaller.

After finding the infection in the installer, I scanned with Windows Defender Offline as well as MSSE, MBAW (again) and TDSS-Killer in safe mode. I think TDSS-Killer flagged up 2 unsigned drivers when it scanned with a more thorough scan.

The only stability issue I've had with this build is the BSOD in this post. I've had numerous errors in other builds and they all seem to be MEMORY_MANAGEMENT or SYSTEM_SERVICE_EXCEPTION BSODs. The last build's problems are summarised here: http://www.sevenforums.com/bsod-hel...ory_management-cache_manager-driver_irql.html It was a more established version of this one.

As for the USB thumb-drive, it's a flash drive that I use to transfer files between my PC and the laptop I use to write these posts. It's not always connected.

I'll do everything that you asked and get back to you.

Speak to you soon!

 

[Polygone]

Ok, I scanned my PC with TDSS-Killer and the SFC/ SCANNOW tool in safe mode and no rootkits or errors were detected. I got the same null result from my full scan with Windows Defender Offline.

I've attached a screen capture from Speccy after about an hour of browsing and looking at videos on the internet. I've also got the screenshot of the Disk Management screen.

According to the dump file for the BSOD that I posted, where did it indicate my PC is overheating?

I look forward to hearing from you!

 

[YoYo155]

Thanks for the update .
Speccy doesn't show any abnormal temperatures at idle would you mind taking a screenshot of the summary
window while putting stress on the PC?

Test for thermals and stability:

• Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
  • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).

What I encapsulated in "code /code" containing ACPI\ThermalZone comes from the system event log
that recorded high temperatures, not from the dump file .

Event[2590]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-10-03T15:23:50.360
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: My_Gaming_PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_[COLOR=Red][B]CRT = 379K[/B][/COLOR]             
_HOT = 0K             
_PSL - see event data.

Now that you say that you installed malwarebytes as well it can be that malwarebytes "messed"
with MpFilter.sys, was it running at the same time?

Have you had any more crashes since?, it's been six days.
If you haven't I would conclude it as a one time occurrence.

Keep updating .

 

[Polygone]

Thanks

Unfortunately, I'm still having problems. Since we last spoke I've had two more BSODs. Their dumpfiles are attached to this post.

The first blue-screen was a MEMORY_MANAGEMENT BSOD that followed Windows Update and MSE's updater running after not using my PC for 7 days. Shortly after noticing that MSE updater had paused, the BSOD appeared and my PC auto-restarted.

The second blue-screen came after booting up, then browsing the internet for about 10 minutes. Firefox crashed and shortly afterwards a SYSTEM_SERVICE_EXCEPTION BSOD error message appeared. This time a cause was identified but my PC restarted before I had a chance to get a good look at it.

I'm still getting error messages saying that various Windows services have stopped working. One time, after Windows Updates were installed during bootup, I got to the desktop and individual messages popped up saying that the Host Process and Windows Media Player Network Sharing Services have stopped working. After accepting them and agreeing to send information to Microsoft, another error message appeared stating: Windows has encountered a critical problem and will restart automatically in one minute.

Upon reaching the desktop following the auto-restart, I was told that "Antimalware Service Executable has stopped working". A notification appeared saying that MSE's real-time protection was disabled. Even though MBAM wasn't running, I removed it with Revo Uninstaller in case there are any conflicts. Before restarting my PC, I saw the Windows Update symbol on the Shut Down button. I've mentioned this in case there's an issue with a recent update messing up PCs.

After my PC restarted, MSE's real-time protection was working and had no more problems on that occasion.
Other error messages saying that certain services have stopped working after booting up are: User Profile; Base Filtering Engine; Function Discovery Resource Publication.

As you asked, I have stress tested my PC.

I ran Furmark for 7 minutes and saw no artefacts during the test. The temp pretty much peaked after 2 minutes with the reading: GPU1 - 76*C (min: 37*C - max: 77*C)

I ran a Small FFTs scan with 4 workers on Prime95 for just over 2 hours. After 1 hour and 45 minutes, worker 2 stopped working due to a hardware failure. A screen cap of this error message is attached to this post as are the before and after screenshots of Speccy. Please note that before worker 2 stopped, the CPU temp was around 70*C - 74*C.

I hope this helps with your diagnosis!

 

[YoYo155]

Thanks for the tidy organized files .
The temperatures are well within the normal range so that is not an issue, what I am worried about
are the things to follow.

1. The failing worker during Prime95, can you upload the stress.txt file?
2. Your Qualcomm Atheros AR8161/8165 PCI-E Gigabit Ethernet (L1C62x64.sys) driver,
not being the latest - Download and update here - .
3. All of the bugchecks are due to memory corruption, so it's best to test the RAM.

Testing the RAM:

Test and Diagnose RAM Issues with Memtest86+:

• RAM - Test with Memtest86+

   Tip

• :info: Pay close attention to part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

When done with the testing procedure take a picture and upload it here.
Keep us posted .

 

[Polygone]

Thanks, I will do.

I've updated the ethernet controller driver and I'll run Memtest86+ during the next few days. I think I've attached the Prime95 files that you wanted.

And you're welcome about the tidy files

 

[YoYo155]

Keep us posted .

 

[Polygone]

Hey,

I've scanned my PC with Memtest86+ and after 35 passes no errors were detected. The test was started as soon as the PC was switched on. I haven't done a test after 2 hours of regular use because this test took over 48 hours to complete, so I didn't think it'd make a difference. I'm willing to do one if you feel it would be helpful though.

A photo of the scan in progress is attached to this post.

After booting back to the desktop following the scan, I got more error messages. After about ten minutes of browsing the internet, Firefox crashed. Then shortly after it crashed again. I then got an "Event Log has stopped working" error message and the audio on the YouTube video I was listening to stopped. Windows did an automatic fix and after refreshing the page, the audio returned. Within the space of a minute, a "Windows Explorer has stopped working" message appeared. After choosing to restart my PC, the "Waiting for Background Processes To Close" window appeared showing that Steam was still running. The stop error message below then popped-up:

CCC.exe - Application Error
The exception unknown software exception (0x0000409) occurred in the application at location 0xfe26191b.
Click on OK to terminate the program

After clicking OK my PC shutdown.

Please help!

 

[YoYo155]

Thanks for the update .

What you're describing sounds awfully like an unstable CPU, other possibilities are disk (including cabling power/data), motherboard / PSU issue.


Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

   Note

If any component is overclocked reset it back to stock speeds!

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check
2. Then Post the results following | THIS METHOD
3. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fxkey.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

 

[Polygone]

Hey,

I've actually replaced the PSU, CPU and motherboard within the past 6 months when I accidentally damaged them by incorrectly re-installing the PSU.

Also, how would I check what the default SATA value for the HDD should be? I didn't check what it was when I installed into my new PC. It's also been working fine in my old PC for at least a year.

Does this help or change your diagnosis?

 

[YoYo155]

That's OK?
The thread isn't six months long.
What has changed since post #1 ?

 

[Polygone]

Ok, here's a brief history of my PC's problems:

• Bought PC components as recommended by PC Gamer’s Gaming Rig but included a SSD and the HDD from my old PC. Assembled PC. Installed Windows 8 on to the SSD.
• PC got stuck in BAD_SYSTEM_CONFIG_INFO restart loop. Installed SSD in old PC and formatted it from there. Reinstalled Windows 8.
• Memory_Management BSODs. Ran Windows Memory Diagnostic Utility and Memtest86+. They found no problems. Replaced SATA cable between SSD and motherboard and that temporarily resolved the problem.
• I think the BSODs returned. Switched to using Windows 7 in case that was the cause.
• PSU damaged accidentally. RMA-ed PSU and fitted the new one. Still no life from PC. RMA-ed CPU and motherboard.
• Fitted new CPU and motherboard. PC switched on.
• Removed and RMA-ed SSD. Started using HDD to reduce problems. Bought a Vector SSD in case part of the problem was an incompatibility with the old SSD and my system.
• Installed Windows 7 on another partition on the HDD.
• SYSTEM_SERVICE_EXCEPTION and MEMORY_MANAGEMENT BSODs. Stopped using Norton 360 as was thought the issue may be an overly ambitious anti-viral program. Or a virus. Started using MSE and MBAM instead.
• Scanned HDD with MBAM in Safe Mode and found an entry: PUP.IBryte
• Scanned HDD with TDSSKiller, Windows Defender Offline and chkdsk. All scans came back negative. I did run a more thorough scan with TSDDKiller and it found 2 entries that could be malicious. It said they were “Unsigned Drivers.” I remember removing them and my PC encountering problems. I think I then used System Restore to undo this change.
• Reseated HHD SATA and data cables.
• Scanned HDD with SeaTools for DOS on a Long Test. Results were negative.
• Then got BSOD about graphics driver and one SYSTEM_SERVICE_EXCEPTION BSOD. Uninstalled Catalyst Control Centre and only installed the graphics driver.
• Stress tested GPU with Furmark and took screenshots of my PC with Speccy after two hours of normal PC use. The Seven Forums member helping me was happy with the results.
• Used eXtreme Power Supply Calculator to determine what wattage my power supply should be. It turned out that I had about 44% spare wattage from my 750W PSU.
• Ran Memtest86+ for twenty scans. All were negative.
• I was then advised to start running Driver Verifier. It didn’t generate any BSODs but after running it my PC seemed stable for the next few months.
• I then downloaded some iTunes Password Recovery Programs because I’d forgotten the password to my iPhone back-up. I forgot to check the installer for one program and accidentally installed some adware. I managed to remove the program and adware using Add/Remove Programs. I downloaded another Password Recovery Program and upon scanning the installer file with either MBAM or MSE I found that it was infected with a Trojan virus. I deleted it and tried to boot into Safe Mode to perform a thorough scan with MBAM or MSE. I found that I couldn’t boot into Safe Mode. I’m not sure if this is down to the infection or it was like it before. I’ve got a feeling it was the infection as I seem to remember using Safe Mode on this build.
• I deleted the primary partition on my HDD and started again. After that I had these problems: [URL="http://www.sevenforums.com/bsod-help-support/305929-bsods-after-pc-rebuild-memory_management-cache_manager-driver_irql.html"]http://www.sevenforums.com/bsod-help-support/305929-bsods-after-pc-rebuild-memory_management-cache_manager-driver_irql.html[/URL]
• I then deleted and created another primary partition and started the thread that we’re on now.

Does Driver Verifier just generate BSODs for drivers? It just it seems strange that my PC ran fine after using it. I’ve got a feeling that it’s down to the drivers for my motherboard. Could you tell me where to find the manufacturers’ drivers for the individual components on the motherboard?

 

[Polygone]

This is just a guess though. What do you think?

 

[YoYo155]

I'm sorry!
I must have marked the post as read when viewing it on my mobile then forgot about
it when I got to the desktop .

I read the entire history (well laid out by the way) as well as the previous threads.
As things stand now I suspect the HDD as its S.M.A.R.T was signaling potential errors.
And the GPU whether it being it's RAM or something else.

I'd start by taking out the GPU and running on the integrated graphics for a while as a test.


Driver Verifier is designed to induce driver related bugchecks, yes. But it when it points out
core Windows components such as ntkrnlmp.exe and ntoskrnl.exe (are the two getting blamed the most)
it usually means a hardware is at fault (although there are exceptions).

This is the link for your motherboard's at Gigabyte's website.

• GIGABYTE - Motherboard - Socket 1155 - GA-Z77-D3H (rev. 1.0) (be sure to select Windows 7 x64)
• Your Chipset is Intel's so you can use (it's even more preferable) this online utility to automatically identify and offer the latest Intel drivers. - Intel® Driver Update Utility

 

[Polygone]

Thanks,

I removed my graphics card as you asked but I'm still having problems. After taking out the card and plugging all of the peripherals back in to the case, I booted up my PC. On getting to the desktop I got an error message: "Microsoft Client User Interface has stopped working". After accepting the message, it disappeared. I then had trouble with my USB keyboard being unresponsive. It was plugged into the blue USB ports on the motherboard. Are these USB 3.0 ports? I moved it to the black ones and ended up reinstalling the USB Hub drivers. During this time I was trying to run the Intel Driver Update Utility using Firefox but it kept saying it was loading but nothing would happen. I accepted all of the security prompts and repeated the process a few times but still with no luck. I was able to get it running yesterday on Firefox. I even tried with Internet Explorer but I got an error message along the lines of: "Internet Explorer has encountered a problem and needs to close down". IE refreshed when I accepted the message.

After repeatedly refreshing Intel DUU on Firefox, I got a SYSTEM_SERVICE_EXCEPTION BSOD. I retrieved the dump files from Safe Mode then installed the VGA drivers from the Gigabyte website. Then I booted my PC up normally. Everything seemed fine upon reaching the desktop, so I started browsing the Steam store. After looking at a few games and seeing a few videos auto-start, Steam closed suddenly and its icon disappeared from the notification area. I tried to start it again and after seeing the icon appear in the notification area, it disappeared again. The next time I tried to start Steam I got the following error message:

Steam - Error
Platform Error: bad module 'bin/friendsui', not loading

I accepted this message and then got the following one: "Windows Update has stopped working. Windows is collecting more information about the problem. This might take several minutes...". After clearing this error I started Firefox but it just kept showing a blank page and that it was still trying to load the homepage. Then Firefox crashed. In the Mozilla Crash Reporter, I chose to restart Firefox. Firefox crashed again and the error message below appeared:

WerFault.exe - Application Error
The instruction at 0x75364937 referenced memory at 0x75762278. The memory could not be read. Click on OK to terminate the program

I clicked OK and the message disappeared. I then chose the Quit Firefox option in the Mozilla Crash Reporter window and this message appeared:

[1] Firefox: WerFault.exe - Application Error
The instruction at 0x762369c9 referenced memory at 0x762369c9. The memory could not be written. Click on OK to terminate the program

After clicking OK this message appeared:

[2] crashreporter.exe - Application Error
The instruction at 0x8b909090 referenced memory at 0x8b909090. The memory could not be written. Click on OK to terminate the program.

Note: The numbering system, [1] and [2], is mine and not part of the error messages

When I pressed OK again, Firefox and the error messages vanished. I tried to start Firefox again. MCR opened straight away followed by the error messages [1] then [2]. I tried to quit MCR and got [1] then [2] again before it closed down.

I tried to open IE and as I did this appeared:

Internet Explorer:WerFault.exe - Application Error
The instruction at 0x762369c9 referenced memory at 0x762369c9. The memory could not be written. Click on OK to terminate the program

After pressing OK, IE closed down completely. As I tried to shut down my PC an error message along the lines of: "LogonUI.exe - Application Error" appeared. The message disappeared before I had chance to write it down as Windows shut down. Instead of the normal shut down screen though, the screen went black and only the cursor was visible. After a short while my PC turned off.

I also got a BSOD before removing my graphics card. It appeared shortly after booting to the desktop and being told that Windows had recovered from an unexpected shutdown. This BSOD's dump files are also attached to this post.

I hope this helps with your diagnosis!

It's no problem about the wait for the reply, btw. These things happen and I'm just glad that you're helping me!

 

[YoYo155]

Hi thanks for the update .
You never got back to me with the results of the HDD tests.

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.