Solved Windows Explorer Crashes

[Kaktussoft]

Or try Memtest86.com - Memory Diagnostic
But I think the tool not running is just one of your problems!? sfc gives errors as well. And windows explorer crashes sometimes. No virus?? Do you have a good virusscanner?

You have Windows 7 Home Premium 64 bit ..what language? You have a valid windows licence? Have a look at a sticker on laptop.. Certificate Of Authority (COA) sticker is it.

Yes, win 7 HP 64 bit , in English (UK). Yes, its valid, it came pre-loaded on the laptop.

Im using avast - downloaded it about a week ago. Was using AVG. I have used the scanner but found nothing - will check again.

It came preloaded...hmmm. But do you have a valid product key??? Find the COA sticker

 

[BarryBruce1975]

Yes - on the base of the laptop with product key on it.

Checked on System - windows is activated

 

[Kaktussoft]

Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso

There you can download the win7 HP 64bits english install DVD. But without a valid product key... It can't be activated

 

[Kaktussoft]

Yes - on the base of the laptop with product key on it.

Checked on System - windows is activated

It is a number like: TFPFY-VR9WW-4DQPF-XXXXX-XXXXX

 

[BarryBruce1975]

Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso

There you can download the win7 HP 64bits english install DVD. But without a valid product key... It can't be activated

I bought the laptop from a reputable store - less than 1 yr old and still under guarantee.

Is my anti-virus scanner OK?

So, from the link above can I download a copy and use my product key (presuming its valid?

 

[BarryBruce1975]

Yes - on the base of the laptop with product key on it.

Checked on System - windows is activated

It is a number like: TFPFY-VR9WW-4DQPF-GBF79-V8Q9C

Yes - a key like that is printed on it.

 

[Kaktussoft]

f8 "repair your computer"->memory diagnotics tool... asks you to reboot and on the fly modifies the bootmenu. It runs the same program as within windows!! So both fail

Yes create a system repair disc. And boot from it. You know how to change the boot order in BIOS? Be sure it only boots from DVD!! So temporary disable boot from harddisk! I must be sure it runs memory diagnostics from cd/dvd

Yes- both fail, really concerned by that I must admit.

I will create the disc - cant remember how to change bios settings to boot from disc. I will check the net for instructions.

Should I be concerned by the results so far?

file \boot\memtest.exe is corrupt (I don't think it's calling something else). Very strange

Disk is fine

sfc gives errors but says all has been repaired. Very strange

Don't know the reason yet

First prove memory is fine

 

[Kaktussoft]

Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso

There you can download the win7 HP 64bits english install DVD. But without a valid product key... It can't be activated

I bought the laptop from a reputable store - less than 1 yr old and still under guarantee.

Is my anti-virus scanner OK?

So, from the link above can I download a copy and use my product key (presuming its valid?

Yes that's the win7 installation DVD. You can burn it in win7 by right click->open with->windows burning (or somehting like that)

To check if anti-virus is still working: Download ° EICAR - European Expert Group for IT-Security

 

[BarryBruce1975]

Or try Memtest86.com - Memory Diagnostic

Is there any point in using this 3rd party test?

 

[Kaktussoft]

Or try Memtest86.com - Memory Diagnostic

Is there any point in using this 3rd party test?

I want to know if your memory is running fine!

 

[BarryBruce1975]

Hi Kaktussoft,

At the moment I am backing up my docs before I run the memory check and then embark on fixing this issue (potential with a windows reinstall)

I managed to find my laptop manual. As it turns out, I have a recovery partition on my drive - this contains windows and other utilities installed at factory. Would it be 'safe' to assume the recovery partition is fine to use as a method for repairing/re-installing W7?

Thanks

 

[BarryBruce1975]

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

 

[Kaktussoft]

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

You can run memory diagnostics from cd/dvd! Memtest86.com - Memory Diagnostic

 

[Kaktussoft]

Hi Kaktussoft,

At the moment I am backing up my docs before I run the memory check and then embark on fixing this issue (potential with a windows reinstall)

I managed to find my laptop manual. As it turns out, I have a recovery partition on my drive - this contains windows and other utilities installed at factory. Would it be 'safe' to assume the recovery partition is fine to use as a method for repairing/re-installing W7?

Thanks

Yes! But only as long as nobody changed the recovery partition.

 

[BarryBruce1975]

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

You can run memory diagnostics from cd/dvd! Memtest86.com - Memory Diagnostic

Yes - I seen that. If I run from dvd will I not have the same problem with boot order?

 

[Kaktussoft]

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

You can run memory diagnostics from cd/dvd! Memtest86.com - Memory Diagnostic

Yes - I seen that. If I run from dvd will I not have the same problem with boot order?

Can't you change the boot order in BIOS so it tries to boot from CD/DVD first?

 

[BarryBruce1975]

Hi,

Ok-got access and currently running the test. How many passes should I complete?

Thanks

 

[Kaktussoft]

Hi,

Ok-got access and currently running the test. How many passes should I complete?

Thanks

Don't be impatient.... wait many hours. Let it run multiple times.

 

[BarryBruce1975]

Hi kaktussoft,

Ok- no probs.

1 pass completed with no errors, 50% of 2nd, been on for 1hr.

 

[Kaktussoft]

use memtest86 says.. no problems at all. chkdsk alreayd says disk is fine. Are you willing to a repair install?