BSOD Win 7 --- Driver_IRQL_Not_Less_Or_EQUAL

[writhziden]

DVDs are more prone to failing. The files can be burnt to the disc but the disc itself may have bad sectors during burning and result in the inability to restore the files later. An external drive is a much better solution.

 

[jo15765]

Makes sense. I am going to go the "Reflect" Route....One question tho (and it may be in the documentation and I haven't reached that step yet). Once I have everything backed up, 1) how do I restore the data from my external Hard Drive? And 2) what am I using to boot my system? I have an OEM version of 7, and I made Recovery Discs, but to me that would install the data that is causing the burns to be unsuccessful in the first place

 

[jo15765]

Also, when I open Macrium Reflect I see these 3 drives listed:
Also when I launch Reflec it shows 3 partitions
1 - System (None)
NTFS ACTive
191.7 MB
1.46GB

2 - C:
NTFS Primary
84.41 G
579.61 G

3 - HDDRecovery
Hidden NTFS Primary
14.52 GB
15.10 GB

Do I want to back up all 3 drives? I know that the one listed as C: is my primary drive where my data is housed, but do I need to copy the other 2 as well?

 

[writhziden]

Makes sense. I am going to go the "Reflect" Route....One question tho (and it may be in the documentation and I haven't reached that step yet). Once I have everything backed up, 1) how do I restore the data from my external Hard Drive? And 2) what am I using to boot my system? I have an OEM version of 7, and I made Recovery Discs, but to me that would install the data that is causing the burns to be unsuccessful in the first place

1) You will need to create a Macrium Boot CD, preferably the free Windows version. The Windows version provides better support for various external drives than the Linux version does. I tried the Linux at one time, and it would not recognize one of my external drives, so I now go with the Windows version.

2)You want to recover your system to the factory image using the recovery discs you made or the recovery partition. It will only load the software that was originally installed on the system by your manufacturer/vendor for the OEM. If it is that software that is causing problems, then you will have narrowed it down to being a problem due to the vendor and should contact that company.

Also, when I open Macrium Reflect I see these 3 drives listed:
Also when I launch Reflec it shows 3 partitions
1 - System (None)
NTFS ACTive
191.7 MB
1.46GB

2 - C:
NTFS Primary
84.41 G
579.61 G

3 - HDDRecovery
Hidden NTFS Primary
14.52 GB
15.10 GB

Do I want to back up all 3 drives? I know that the one listed as C: is my primary drive where my data is housed, but do I need to copy the other 2 as well?

I would backup all three drives. 1 is the boot partition for booting the system. 2 is the drive with Windows on it. 3 is the recovery partition for recovering your computer to the factory image mentioned above.

 

[jo15765]

I did select the Windows CD to create with Macrium it is downloading the file now. Ah, that makes sense. So once it is a "fresh" install, then install my burning software and attempt to burn. If I receive a BSOD then I know it is an issue with either manufacturer or the vendor.

I'll use the recovery partition to recover windows. I want to do the destructive one where I will loose all files and settings correct? I know it asks if you want to keep your files intact or something of that nature, it's been a while since I have used it. I want the option that will restore my PC to out of the box settings, right?

I will back up all 3 drives, I wasn't sure. I knew I wanted to keep the 2nd one (my drive with windows on it) but wasn't sure about the others.

 

[writhziden]

I did select the Windows CD to create with Macrium it is downloading the file now. Ah, that makes sense. So once it is a "fresh" install, then install my burning software and attempt to burn. If I receive a BSOD then I know it is an issue with either manufacturer or the vendor.

More than likely. Do you know if you have had this problem since you first bought the machine, or did you start trying to burn recently and never really tested out of the box? It is either Vendor/Manufacturer related, or for some reason, your disc drive decided to fail. The only way to find out if it is the drive is to replace it or get an external burner and see if the problem persists.

First see if the problem remains after restoring the factory system image.

I'll use the recovery partition to recover windows. I want to do the destructive one where I will loose all files and settings correct? I know it asks if you want to keep your files intact or something of that nature, it's been a while since I have used it. I want the option that will restore my PC to out of the box settings, right?

Yes, you want to remove the current setup and return it to how the system was setup when you first bought it. You will lose your files and settings, which is why we are creating the Macrium backup.

I will back up all 3 drives, I wasn't sure. I knew I wanted to keep the 2nd one (my drive with windows on it) but wasn't sure about the others.

You want to backup all three so that you can return to the current system setup using the Macrium image. If you resolve the problem with the factory image, you can install Macrium and mount the current image and move your important files over. If you go this route, you will have to re-install all software, updates, drivers, etc as you cannot move them from the image. You can only move data from the image, not programs. Also, if you do decide to start from the factory setup, keep the Macrium image around for six months in case you realize you missed important files when getting your data back. I know I often have this problem when I do these steps, and I will regret deleting an image when I realize I am missing something.

 

[jo15765]

I have had this issue since the computer was out of the box. One application would give me a BSOD when trying to burn, so I would try another one to see if it was just an incompatible program. But after the 4th program, I knew it had to be something more.

I have downloaded the file that it gave me from the Macrium Windows PE Backup but I am not sure what files I need to install from there? I installed the Windows AIK Setup...is that all I need to install from there?

 

[writhziden]

I have had this issue since the computer was out of the box. One application would give me a BSOD when trying to burn, so I would try another one to see if it was just an incompatible program. But after the 4th program, I knew it had to be something more.

I have downloaded the file that it gave me from the Macrium Windows PE Backup but I am not sure what files I need to install from there? I installed the Windows AIK Setup...is that all I need to install from there?

You just install what is downloaded as it prompts you to do so, and then you continue through the Macrium steps. It will know which parts of the program you installed to use to make the disc.

 

[jo15765]

I have watched the tutorial but I didn't see a way to image all 3 partitions at once. Is there a way to do this, or do i have to manually do each partition?

 

[writhziden]

Just select all three and click Image this disk... See the attached image.

 

[jo15765]

Oh okay...perfect thanks!!!

I have copied all 3 partitions to an external HD. Now my next step is to restore to factory settings correct?

Also...did this back up all of my files, or do I need to manually back up pictures...home movies...music etc?

 

[writhziden]

The next step would be to make sure your files are safe, then you can do the factory restore. You can check your files by going into Macrium, selecting the restore tab, and then selecting Browse an image or backup file in Windows Explorer. See How to browse an Image or 'File and Folder' Backup in Windows Explorer for all methods to preview the image.

You should also make sure you can access the image with the boot CD you made.

 

[jo15765]

I am able to access the files by browsing. I am about to recover to factory settings and test from there.

 

[writhziden]

Alright, good luck!

 

[jo15765]

I restored my computer to "Out of Box" settings and when I attempted to burn an mp4 file using convertXtoDVD I got a BSOD

 

[writhziden]

Do you have this problem just burning DVD videos, or does it happen with data discs, as well?

 

[jo15765]

Attempting a data dvd now (I haven't copied over much but one home vid (mp4)) but hopefully that will be enough to check.

Also, attached is an updated crash report from the crash after the fresh install

 

[writhziden]

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\Downloads\jo15765\Windows_NT6_BSOD_jcgriff2\013012-23899-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c5e000 PsLoadedModuleList = 0xfffff800`02ea3650
Debug session time: Mon Jan 30 19:10:17.364 2012 (GMT-7)
System Uptime: 0 days 0:40:55.592
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
...............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000000, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0d100
 0000000000000000 

CURRENT_IRQL:  2

FAULTING_IP: 
+0
00000000`00000000 ??              ???

PROCESS_NAME:  System

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

TRAP_FRAME:  fffff800041ef740 -- (.trap 0xfffff800041ef740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff800041ef801 rbx=0000000000000000 rcx=fffffa800608b618
rdx=fffff800041ef8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000000 rsp=fffff800041ef8d0 rbp=0000000000000000
 r8=fffff800041ef8d0  r9=0000000000000000 r10=0000000000000000
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
00000000`00000000 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cdd2a9 to fffff80002cddd00

FAILED_INSTRUCTION_ADDRESS: 
+0
00000000`00000000 ??              ???

STACK_TEXT:  
fffff800`041ef5f8 fffff800`02cdd2a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`041ef600 fffff800`02cdbf20 : fffff880`03165180 fffffa80`07a3bb60 00000000`40f30088 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`041ef740 00000000`00000000 : 00000000`00000200 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiPageFault+260
fffff800`02cdbf20 440f20c0        mov     rax,cr8

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiPageFault+260

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b

FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_nt!KiPageFault+260

BUCKET_ID:  X64_0xD1_CODE_AV_NULL_IP_nt!KiPageFault+260

Followup: MachineOwner
---------

Blames a driver but is not able to determine which one. Same as before.

 

[jo15765]

Is there any way to definitively find out which driver is causing the problem?

I can burn a data dvd fine. To me the (from all the times I have unsuccesfully burned) the problem is in switching from Reading the CD (or converting the movie) from where it swaps over to actually burning the DVD.

For example, the Data DVD I just burned, was a straight BURN no need to swap over from read/write....maybe I am crazy here, but it may help

 

[writhziden]

Do you burn 4.35 GB discs or 8.5 GB?