Solved My.comp.wont.upgrade.to.Home.Premium....

[Cyanide]

well it seems like this step will take forever lol. i'll be sure to look for the log file once this is over...hopefully.

 

[Cyanide]

actually nevermind! Im off to look for the log file!

 

[Cyanide]

Okay here it is! (wasnt as much as i expected lol)


Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-06-25 09:39

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 2123
No errors detected

 

[NoelDP]

That's good at least
OK Now Click on Start
in the Search box, type AnyTime Upgrade
hit the Enter key
follow the instructions, and enter your Key on request.

 

[Cyanide]

*prays* please, please let this work!

 

[Cyanide]

No...it still didn't work...

 

[NoelDP]

'didn't work' is not enough - we need more details, such as the error message it came up with.

Please have a look in the Event Viewer and see if you can find anything there that's relevant

 

[Cyanide]

Dude. its the same message as the screenshot i posted before.

"The Upgrade was unsuccessful. Please try the upgrade again."

I'll try again and see what happened. I tried using Microsoft Fix it this time.

 

[Cyanide]

Here. That's the error message.

 

[NoelDP]

OK - that's referring to the Windows Firewall, for some reason - and implies that the service has been disabled.
What Security Software are you using?
What AV's have EVER been installed on this system (including any pre-installed by the manufacturer but never activated)?

Please run the following commands in an Elevated Command Prompt window and copy the results to your reply

NET START MPSSVC
SC QC MPSSVC
NET START BFE
SC QC BFE

 

[Cyanide]

Well I disabled it before, but I enabled it again two days ago.

Well currently, I have Microsoft Security Essentials and Malwarebytes. I'm planning on getting rid of those so I can put in my Norton 360 Service.

If there were any pre-installed it would be McAfee (the thought of that company makes me pissed..lol) and Windows Defender if that counts. What exactly do you mean by activated? Like if I bought the full thing after the one month trial? Then no. It was pre-installed, and after the trial ended I got Norton 360 in June last year.

 

[Cyanide]

Response in command prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START MPSSVC
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QC MPSSVS
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Windows\system32>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QC BFE
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Base Filtering Engine
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Windows\system32>

 

[NoelDP]

Please correct the typo
SC QC MPSSVC

It seems likely that there's residuals from earlier AV's which are interfering
Please run the Norton Removal tool to clear up any mess it's left behind, and also the McAfee MCPR tool

download both and save to the desktop.

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home


http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=CS41013


Reboot and run the Norton tool - do NOT do anything else - then reboot on clompletion, whether it asks for it or not.

Now run the MCPR tool - again, do NOT do anything else - then reboot on completion.

then try the upgrade again

 

[Cyanide]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QC MPSSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: MPSSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT Authority\LocalService

C:\Windows\system32>

fixed it lol. Now off to try the other things.

 

[Cyanide]

Uhm, there wasnt anything to download for the McAfee one. I only deactivated my acct. Is that supposed to happen?
And if so, I tried the Upgrade again and the same error showed.

 

[NoelDP]

Sorry - I gave you an indirect link (I hate the way the McAfee site greys everything out!)
How to uninstall or reinstall supported McAfee products using the McAfee Consumer Products Removal tool (MCPR.exe)

Direct link to download.... http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

[Cyanide]

Yea, McAfee can be a pain at times lol. Not a problem

 

[Cyanide]

Oh. Yeap. Same error showed.

 

[NoelDP]

Please look in Event Viewer, and see if you can find any related events in either teh Windows Setup log, or the Windows System logs.

 

[Cyanide]

Well, no, I don't see anything related to Windows Anytime Upgrade.