ntoskrnl.exe error on a new system.

[xunchicrewx]

Hello and let me start off by saying thank you. I recently purchased my HP Pavillion refurbished from Buy.com. Ive been impressed with the speed and it was a major upgrade from my previous system however ive had the computer for 5 days and ive had 4 BSODs in the past 3 days randomly.

I have called HP tech support and they had me reset my power settings and then they wanted me to do a system restore! i didnt complete the system restore cause it wouldve taken too long to back up all my files in case something was lose int he mean time.

I hope im attaching this correctly and again thank you

 

[DeanP]

Hello and welcome to Seven Forums,

Dump is 7F. It is likely that you have ZoneAlarm installed on your computer. Personally, I do not like third-party antivirus, they can crash and cause BSOD.

You may want to uninstall ZoneAlarm and replace with Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/

Otherwise, if you wish to keep ZoneAlarm. You may want to try this HotFix. I cannot guarantee if the Hotfix works or not.
Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

Update this drivers:

adfs.SYS Fri Jun 27 08:52:37 2008 Adobe Software
Rename driver - see note below

   Note

Create a system restore point. Using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate this driver file and rename it from .sys to .old. Reboot and this driver will not load. This method will break whatever Adobe software the driver is associated with.

 

[xunchicrewx]

Ive searched my system for Zone Alarm and i cant seem to find it to uninstall the program. i completed the other steps you suggested

 

[CarlTR6]

You don't have Zone Alarm installed. I recommend that you completely uninstall Norton/Symantec using this removal tool: Tool. Norton is a known cause of BSOD's on some Win 7 systems and it was involved in at least two of your crashes. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Dean is right in that a third party firewall and/or AV is probably involved in the crashes.

 

[xunchicrewx]

ok those two tasks have been done.

 

[CarlTR6]

Very good. Let's see how your system runs. Update us in a couple of days and let us know. If you get another BSOD, upload it and we will go from there.

 

[xunchicrewx]

awesome. will do. I have a 90 day warranty on the machine but i really don't want to hassle with the BS and shipping and being without it for who knows how long.

 

[xunchicrewx]

no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx

 

[DeanP]

no BSOD today! however i have a new issue that has happened to me on other time. when I enter my password into windows the computer screen will black almost as if its in sleep mode and there seems to be nothing i can do to wake it up so to speak.

Ive tried CTRL+ALT+DELETE. Ive tried the space bar and the other thing i can do is turn the computer of manually. Any thoughts on this? Thanxx

Try running in Safe Mode (F8)

 

[xunchicrewx]

I tried that and nothing happened. I did update the ATI drivers for my computer and so far so good and im still BSOD free!

 

[xunchicrewx]

Things have been great lately. No BSOD. No black screen except for this morning, we had several power outages due to the winter storm coming through Indiana. The computer went into hibernate again and i had to manually restart but i understand why... i think

 

[CarlTR6]

No BSOD's is good news. Thanks for reporting back. I hope you get through the storm just fine.

 

[DeanP]

That is good news. Hopefully, the storm shouldn't be that serious...

 

[xunchicrewx]

Well... black screen is coming back again. Ive checked all power settings, ive tried booting in safe mode but for some reason it wont let me. Ive updated my ATI drivers. Its right after i enter my W7 password it wont switch over to my normal desktop.. its just a black screen.

any suggestions?

 

[CarlTR6]

You cannot boot into the safe mode? Can you boot with your Win 7 CD? If you can, download Malwarebytes, install it, update it and run a scan. Let's make sure you do not have nasty lurking about.

 

[xunchicrewx]

When i was on the phone with HP tech support they asked me to boot in safe mode and it didnt work. I unfortunately do not have a Win7 disc. This unit was refurbished from HP so it didnt come with one. Im running and Malware scan now. Ill keep you posted


EDIT: according the Malware scan there is nothing infecting the computer, however im now doing a full scan and i have 1 infected item so ill wait to complete this scan

 

[xunchicrewx]

This is the second time today that ive had Black Screen and whats difficult about it is that i dont have the CTRL+ALT+DELETE options or a curser! I booted it in Safe Mode and went through the repair option but it said a problem couldnt be detected?

 

[CarlTR6]

Run an sfc scan; run it at least three times: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html.

 

[xunchicrewx]

Last night I turned off the password, I have my screensaver set for 10mins. I turned the monitor off. over night. I come into the office, turn the monitor on and the windows password screen was up and it said "LOCKED" instead of the password prompt section. I hit the arrow to take me to explorer or the desktop and it was black screen all over again!

I ran the sfc /scannow 3 times as suggested and it said that nothing was found. I even did the sfc /varifyonly just for good measure and stuff nothing. Im really not sure what to do at this point. Id hate to restore everything. It took me 5 hours to set this up and im not sure what point id restore it to considering its refurbished from HP.