Solved Win 7 Home Prem X64 Update:KB2676521,KB2813170,80004002

[tom982]

Hello malon015,

Sorry for the delay! I was on holiday and got back yesterday. It's been a while since your last set of logs so I would like to get some fresh ones before we continue


Can you zip up your CBS folder and attach it to your post please, as well as your WindowsUpdate log?


C:\Windows\Logs\CBS
C:\Windows\WindowsUpdate.log

Tom

 

[NoelDP]

Another holiday? to recover from the last one?

Thanks, Tom!

 

[malon015]

Hi tom982, attached are the two zipped logs. Thanks for your help.

 

[tom982]

Hi malon015,

Strangely, your CBS log is useless here. Usually that's the one with the most information but we're going to have to work off the WindowsUpdate.log instead.

2013-08-28	12:57:43:263	1104	f8c	Setup	WARNING: Cbs StartSession, error = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Setup	FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Setup	FATAL: SelfUpdate check failed, err = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	  * WARNING: Skipping scan, self-update check returned 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	  * WARNING: Exit code = 0x80004002
2013-08-28	12:57:43:263	1104	f8c	Agent	*********
2013-08-28	12:57:43:263	1104	f8c	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
2013-08-28	12:57:43:263	1104	f8c	Agent	*************
2013-08-28	12:57:43:263	1104	f8c	Agent	WARNING: WU client failed Searching for update with error 0x80004002
2013-08-28	12:57:43:263	1104	f54	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {A30CFE01-4AFB-4952-AD88-91371984A151}]
2013-08-28	12:57:43:263	1104	f54	AU	  # WARNING: Search callback failed, result = 0x80004002
2013-08-28	12:57:43:263	1104	f54	AU	  # WARNING: Failed to find updates with error code 80004002
2013-08-28	12:57:43:263	1104	f54	AU	#########
2013-08-28	12:57:43:263	1104	f54	AU	##  END  ##  AU: Search for updates [CallId = {A30CFE01-4AFB-4952-AD88-91371984A151}]
2013-08-28	12:57:43:263	1104	f54	AU	#############
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:43:263	1104	f54	AU	AU setting next detection timeout to 2013-08-28 22:57:43
2013-08-28	12:57:43:263	1104	f54	AU	Setting AU scheduled install time to 2013-08-29 08:00:00
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:43:263	1104	f54	AU	Successfully wrote event for AU health state:0
2013-08-28	12:57:48:270	1104	f8c	Report	REPORT EVENT: {75711CEF-DDB6-45F0-8164-63544F0D5CEE}	2013-08-28 12:57:43:263-0500	1	148	101	{61CA813A-7585-442E-A66B-B0D15CE6BDC0}	1	80004002	SelfUpdate	Failure	Software Synchronization	Windows Update Client failed to detect with error 0x80004002.
2013-08-28	12:57:48:270	1104	f8c	Report	CWERReporter::HandleEvents - WER report upload completed with status 0x8
2013-08-28	12:57:48:270	1104	f8c	Report	WER Report sent: 7.6.7600.256 0x80004002 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged
2013-08-28	12:57:48:270	1104	f8c	Report	CWERReporter finishing event handling. (00000000)

Have you tried reinstalling the Windows Update Client?


Windows Update error 80004002


Tom

 

[NoelDP]

Tom - that's only v.226, rather than the v.256 that's currently failing
I don't believe there's an officially available download of v.256?

 

[tom982]

Tom - that's only v.226, rather than the v.256 that's currently failing
I don't believe there's an officially available download of v.256?

Oops! Let's try replacing the lot manually then, hopefully that would narrow it down to a registry problem.


Windows Update Package Replacement


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
   
   
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
   
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/16537616/Fixes/SURT/malon015/Packages.zip


Tom

 

[malon015]

Did exactly as described. thanks guys.

 

[malon015]

Forgot to mention that i did as described without a reboot.

 

[malon015]

I went to reboot the computer and noticed the yellow shield telling me that Windows would be installing updates at shutdown. I thought I'd check the Windows Update history again. See attached. Same two updates installing over and over every day.

 

[malon015]

Oops. Here is screenprint of WUpdate history.

 

[malon015]

Noel, TOM982,
Ay luck?

 

[tom982]

Hi malon,

Sorry for the delay! I was away for a couple of days.


Can you run this FixIt in Aggressive Mode please:


http://support.microsoft.com/kb/910336


Then reboot and try to update again.


Tom

 

[malon015]

I ran the FixIt with both options and both yield the same result.

 

[tom982]

Hi Malon,

Hmm, looks like we're doing this manually. Can you follow the instructions in the Let me fix this myself section please:


You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services


Tom

 

[malon015]

tom982,
There is no Automatic Update service listed in Standard or Extended.

 

[andrew129260]

I just want to add....

I noticed in event viewer the OP posted screenshots of, that it kept referring to the temp folder.

OP, Can you delete all temporary files and temp files?

Control panel-internet options-delete. Check all boxes except passwords and restart.

Also delete files in the temp folder. You can see this video on how to.

Alternatively you can download CCleaner in my sig and run the cleanup on the built in settings.
Just open it and hit run cleaner. That will do everything for you.

tom982,
There is no Automatic Update service listed in Standard or Extended.

That's not good! Wait, do you mean windows update? You are looking for windows update in services, not automatic update. Automatic update service was in xp, not windows 7. It's called windows update now.

Still, I suggest doing the following:

Go here ------> http://www.sevenforums.com/tutorials/236709-services-restore-default-services-windows-7-a.html

Scroll down to windows update. Download and merge the reg file. Restart. You should then get your windows update service back and this might fix the issue since we tried everything else at this point it seems.

Hopefully you do not have to do a repair install.

 

[tom982]

tom982,
There is no Automatic Update service listed in Standard or Extended.

Hi malon,

The good news is, neither do I! Let's scrap that plan, I didn't think that one through.


Command Prompt


Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   
   NET STOP WUAUSERV
   REN C:\WINDOWS\SoftwareDistribution SDTemp
   NET START WUAUSERV
   
   
   
4. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
5. Paste (Ctrl+V) it into your next post please.

Tom

 

[malon015]

tom982, here you go.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>net stop wuauserv
The Windows Update service is stopping.
The Windows Update service was stopped successfully.


C:\Windows\system32>ren c:\windows\softwaredistribution sdtemp

C:\Windows\system32>net start wuauserv
The Windows Update service is starting.
The Windows Update service was started successfully.


C:\Windows\system32>




Andrew129260, this is all confusing enough so I'm hesitant to head down a different path without some concurrence from tom982 and Noel.

 

[tom982]

Hi malon,

How is Windows Update behaving now?


Tom

 

[malon015]

Still fails. Error code 80004002. Doing a check of installed updates shows no updates have ever been installed. Too weird. Laptop behaves fine in every other respect.