Error code 9C48 when trying to update IE9

[markrichard123]

Hello, I'm trying to install an update to IE9 but get the error code 9C48.

I've tried to uninstall IE9 but it is not listed in the Windows Update section.

Originally I was trying to install win7 SP1, but was getting an error saying "newer software alreay installed" I think.

Any help much appreciated.

Cheers

 

[Kaktussoft]

This can repair windows updates problems Windows Repair (All In One)

 

[Kaktussoft]

Select only 1 update and try to install that one. All fail if try them seperately? Are they all IE9 upates?

 

[NoelDP]

There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

 

[markrichard123]

947821 log files

There are no significant errors in the SFC scan - but there are a lot of errors in the background CBS log - seemingly to do with installation of SP1.

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and upload it to your reply.

Many thanks, please find attatched files.
My original aim was to instal SP 1

 

[NoelDP]

Here's the summary of the CheckSUR -

Unavailable repair files:
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat
 servicing\packages\Package_for_KB2744842~31bf3856ad364e35~amd64~~9.4.1.0.cat

I'll post a fix later today.

 

[NoelDP]

I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder mr1aa in the same place.

Open this folder - there should be one folder inside it ( Packages)



Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[markrichard123]

Logs for CheckSUR tool,

I've uploaded a file - mr1aa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the downloaded file, and select Extract all…

Extract to the default location - which will create a new folder mr1aa in the same place.

Open this folder - there should be one folder inside it ( Packages)



Copy the content of the Packages folder to the folder

C:\Windows\Temp\CheckSur\Servicing\Packages



Now run the CheckSUR tool again (it may take a while)



Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

Many thanks.

 

[NoelDP]

That's very odd - the files weren't replaced at all.
This usually means that you copied the folder, rather than the contents only - or that you copied the files to the wrong place.

As it happens I missed a pair of files (I was rushing to get out the door).
I'll post a revised fix in a bit.

 

[NoelDP]

..OK - it was ALL my fault! - I'd posted the wrong version.


I've uploaded afile - mr1ab.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder mr1abin the same place.

Open this folder- there should be one folders inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[markrichard123]

Many thanks

 

[markrichard123]

9C48 error code

..OK - it was ALL my fault! - I'd posted the wrong version.


I've uploaded afile - mr1ab.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder mr1abin the same place.

Open this folder- there should be one folders inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

Many thanks for your help, here are the files.

 

[Kaktussoft]

..OK - it was ALL my fault! - I'd posted the wrong version.


I've uploaded afile - mr1ab.zip - to my SkyDrive at Noel's SkyDrive

Please downloadand save it.

Right-click onthe downloaded file, and select Extract all…

Extract to thedefault location - which will create a new folder mr1abin the same place.

Open this folder- there should be one folders inside it (Packages)



Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages

Nowrun the CheckSUR tool again (it may take a while)



Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

Many thanks for your help, here are the files.

Problem solved? Do updates install succesfully now?

 

[markrichard123]

Alas still getting the same message, please see file.

Cheers

 

[Kaktussoft]

If you run SUR again... no errors anymore in CheckSUR.log ?
SFC/SCANNOW ... no integrity errors?

After reboot the IE9 patch doesn't install as well? Anymore patches that don't install?

 

[Kaktussoft]

To uninstall IE9:
How do I install or uninstall Internet Explorer 9?
What to do if you can

 

[NoelDP]

Hmmm - how do you uninstall IE9 when it's not installed in the first place??




Mark - please run another SFC /SCANNOW, and post the new CBS.log file - also post your C:\Windows\windowsupdate.log file.

 

[markrichard123]

SFC /SCANNOW is giving a clean bill of health.

Please find the log files.
They appear good now?

Update still no good though, have rebooted and run again, still no joy.

IE9 does not appear on the windows install list in control panel but is running ok!

Cheers.

 

[NoelDP]

IE 9 will appear in the normal Programs & Features install list, rather than the Installed Updates list - if it's anywhere.
Here's the relevant errors from the windowsupdate.logfile....

2013-10-03 18:49:57:808 1324 12a0 Agent   * Updates to install = 1
2013-10-03 18:49:57:808 1324 12a0 Agent   *   Title = Windows Internet Explorer 9 for Windows 7 for x64-based Systems
2013-10-03 18:49:57:808 1324 12a0 Agent   *   UpdateId = {C6CA5181-DDA8-4506-8DE2-40957F118C8C}.101
2013-10-03 18:49:57:808 1324 12a0 Agent   *     Bundles 2 updates:
2013-10-03 18:49:57:808 1324 12a0 Agent   *       {565683DD-18B4-4BCB-A6AF-7F7323586782}.101
2013-10-03 18:49:57:808 1324 12a0 Agent   *       {EE639AA5-7BD1-49D8-B6D9-1FC80B24B490}.101
2013-10-03 18:49:57:808 1324 1c78 AU Getting featured update notifications.  fIncludeDismissed = true
2013-10-03 18:49:57:808 1324 1c78 AU No featured updates available.
2013-10-03 18:49:57:902 1324 12a0 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
2013-10-03 18:50:14:063 1324 12a0 DnldMgr Preparing update for install, updateId = {565683DD-18B4-4BCB-A6AF-7F7323586782}.101.
2013-10-03 18:50:14:531 2816 2644 Misc ===========  Logging initialized (build: 7.6.7600.256, tz: +0100)  ===========
2013-10-03 18:50:14:531 2816 2644 Misc   = Process: C:\Windows\system32\wuauclt.exe
2013-10-03 18:50:14:531 2816 2644 Misc   = Module: C:\Windows\system32\wuaueng.dll
2013-10-03 18:50:14:531 2816 2644 Handler :::::::::::::
2013-10-03 18:50:14:531 2816 2644 Handler :: START ::  Handler: Command Line Install
2013-10-03 18:50:14:531 2816 2644 Handler :::::::::
2013-10-03 18:50:14:531 2816 2644 Handler   : Updates to install = 1
2013-10-03 18:50:19:008 2816 2644 Handler   : WARNING: Command line install completed. Return code = 0x00009c48, Result = Failed, Reboot required = false
2013-10-03 18:50:19:008 1324 1e18 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {C6CA5181-DDA8-4506-8DE2-40957F118C8C}]
2013-10-03 18:50:19:008 2816 2644 Handler   : WARNING: Exit code = 0x8024200B
2013-10-03 18:50:19:008 1324 1e18 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C48

I thik it may be a case of trying to manually uninstall IE9 - http://support.microsoft.com/kb/2579295

 

[markrichard123]

Tried all three from 2579295, no luck I'm afraid.

I do seem to have 2 versions of IE9, one for 32 and one for 64 bit.

Cheers