Error code 9C48 when trying to update IE9

Dit you close IE9 all windows? Did you open Elevated Command prompt and did
Code: 
FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /norestart"

??
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
The two versions is normal :)

Please post the new CBS.log and windowsupdate.log - they may have some data from the uninstall attempts that we can use for diagnosis. (don't run another SFC yet)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
IE 9 was closed and I ran the code in CMd as administrator is that the same as elevated code?

Please find the files attatched.

Many thanks for your continued help.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell 1557
OS
Windows 7 Home Premium 64bit
Antivirus
AVG
Browser
IE9 and FireFox
markrichard123 said:
IE 9 was closed and I ran the code in CMd as administrator is that the same as elevated code?

Please find the files attatched.

Many thanks for your continued help.
Click to expand...
Yes elevated means run as administrator.

Can you run that command again please. Did it uninstall the packages?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
There are some interesting error messages in the windowsupdate.log file...
Code: 
2013-10-04 16:17:50:533 1324 1238 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013

 Line 10085: 2013-10-04 08:17:36:113 1324 11a0 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
 Line 10223: 2013-10-04 08:17:53:913 1324 109c AU WARNING: AU found no suitable session to launch client in
 Line 10255: 2013-10-04 08:17:58:219 1324 9b8 Agent WARNING: Failed to evaluate Installed rule, updateId = {818701AF-1182-45C2-BD1E-17068AD171D6}.101, hr = 80242013
 Line 10316: 2013-10-04 08:33:54:177 4584 488 Handler   : WARNING: Command line install completed. Return code = 0x00009c48, Result = Failed, Reboot required = false
 Line 10317: 2013-10-04 08:33:54:177 4584 488 Handler   : WARNING: Exit code = 0x8024200B
 Line 10320: 2013-10-04 08:33:54:177 1324 fd4 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C48

The problem is that I can't work out which update this refers to :(

I need the CBS.log file (not the CheckSUR.logs :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry for the delay
I've heard the word "interesting" before, as in "may you live in interesting times"!

Please find the log file.

Cheers
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell 1557
OS
Windows 7 Home Premium 64bit
Antivirus
AVG
Browser
IE9 and FireFox
You ran a load of DISM commands a few days ago (4/10) - here's the list of failures...
Code: 
    [FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]
    [FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]    
[FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]   
[FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]    
[FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]    
[FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421"[/FONT]    [FONT=Calibri]0x800f0805[/FONT]    
[FONT=Calibri]pkgmgr   /up:Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421"[/FONT] [FONT=Calibri]0x800f0805[/FONT]

The last attempt and failure to install SP1 produced the following erros...
Code: 
 Line 20840: 2013-09-12 21:55:31, Error                 CBS    SPI: (CheckForPendingFlag:90)Failed to open component hive at C:\Windows\System32\config\components er=0x0
 Line 20841: 2013-09-12 21:55:31, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: ComponentsRemoved er=0x2
 Line 21656: 2013-09-12 21:55:34, Error                 CBS    SPI: (SPCVerifyTrust:1664)Failed to CryptCATAdminCalcHashFromFileHandle GLE=0x57
 Line 21664: 2013-09-12 21:55:34, Error                 CBS    SPI: (SPIRegQueryDWORDValue:413)Failed to query registry value: UploadDisableFlag er=0x2
 Line 21666: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21667: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21668: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21669: 2013-09-12 21:55:40, Error                 CBS    SPI: (SPIRegQueryDWORDValue:400)Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SP1. er=0x2
 Line 21705: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 21708: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPICbsClient::OpenPackage:227)Failed to open package with identity Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 hr=0x800f0805
 Line 21710: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:696)No parents for SP package found.  A release version of SP0 must be installed or scheduled for installation hr=0x800f0a05
 Line 21712: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPCInstallTask::ApplicabilityScan:704)Failed to do an applicability scan of linked SP for package Windows6.1-KB976902-x64.cab hr=0x800f0a05
 Line 21713: 2013-09-12 21:55:43, Error                 CBS    SPI: (CSPInstall::CompatibilityApplicabilityScan:1303)Failed in applicability check of task hr=0x800f0a05
 Line 21715: 2013-09-12 21:55:43, Error                 CBS    SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x800f0a05
 Line 21716: 2013-09-12 21:55:43, Error                 CBS    SPI: (wmain:1105)Failed to perform SP installation hr=0x800f0a05
 Line 21719: 2013-09-12 21:55:47, Error                 CBS    SPI: (SPIRegQueryStringValue:700)Failed to query registry value: MiscString2 er=0x2
 Line 21720: 2013-09-12 21:55:47, Error                 CBS    SPI: (CSystem::GetMachineName:395)Failed to query machine name from RAC hr=0x80070002


I'll put my thinking-cap on and see whether I can make any sense out of that lot!
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Many thanks!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell 1557
OS
Windows 7 Home Premium 64bit
Antivirus
AVG
Browser
IE9 and FireFox
I'm not having too much success :(

The DISM failures relate to just about every Cumulative Update for IE9 - and I'm not sure what happens if you uninstall a later CU (i.e. does this restore the earlier CU, or take the install back to basic?) and I'd rather not find out the hard way that it's not going to work!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you for trying.

Do you suggest I try to re-install win 7?

Regards
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
dell 1557
OS
Windows 7 Home Premium 64bit
Antivirus
AVG
Browser
IE9 and FireFox

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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